A-Town Appliance Repair

A-Town Appliance Repair handles appliance repair work out of Abilene, Texas at 15 Verbena St. Steven takes the service calls for washing machines, refrigerators, freezers, dishwashers, ovens and ice makers. The business also supplies parts and sells used appliances under categories that include microwave oven repair and small appliance repair.

Customers report calling about washing machines that quit or make noise, and Steven often arrives the same afternoon to swap parts. He has diagnosed refrigerators that fail to hold temperature, fixed ice makers and dishwashers on the spot, and handled oven issues by ordering components. Some jobs finish in one visit while others require a return trip once the part arrives. Reviewers note he keeps the workspace clean, explains what he finds, and sometimes avoids charging for an unused part or second trip when the repair proves larger than first thought.

Steven answers the phone quickly in many cases and books appointments for the next day or even the same day in Abilene. Pricing is described as reasonable next to other shops, with clear talk about what the work will cost. Appointments stick to the scheduled time, and he communicates during the job about parts and next steps.

The business shows a Google rating of 4. Review topics center on initial fixes for washers and refrigerators alongside repeated notes about parts that stay on back order and calls or texts that go unanswered after payment.

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“My washing machine broke and I called A-Town Appliance Repair around 9 AM and Steven was able to come by that afternoon. He was very friendly, professional and tidy. He was able to replace a part and have my washing machine fixed hours sooner than I anticipated. Their fees were very reasonable, especially with their quick service and great communication. Great service and will definitely use them again in the future! **Update** My refrigerator broke and Steve came to our rescue. His quick, knowledgeable and friendly service helped me avoid a huge repair bill. He is the #1 go to for appliance repair in Abilene!!”

“Replaced a part for my washer and it worked for a week before it started to make a terrible sound he then claimed to order the correct part online but it was on back order for a month so I patiently waited and when the date passed I attempted to text and call him several times in the last 2-3 weeks he has not answered the phone or returned any of my messages. So now I have to pay more money for another company after wasting my time for the last 2+ months with this sorry one.”

“I called several appliance repair companies and no one would answer the phone. Steven answered immediately and knew exactly what the issue was when I explained it to him over the phone. He came out and fixed out washer with no issues and did not charge us an arm and a leg like other companies. He is super nice and I recommend him! Save your money and call Steven! :-)”

“We had a great experience with this company. Steve was polite and professional on the phone and when working in our home. He was able to diagnose the problem with our dishwasher quickly, showed up on time, and completed the repair efficiently. He left the workspace clean and was easy to communicate with throughout. Highly recommend!”

“I was hoping to have my washing machine repaired rather than having to replace. These guys came out at exactly the scheduled time to troubleshoot. Ordered the part and scheduled the repair. When he came out to install the new part (very punctual again), he found that there was a much bigger problem. He was very honest, did not charge me for the original part he ordered, and did not charge me a second service call for driving out the second time. I have no doubt that he could have fixed my washer, but the parts alone were going to cost more than a new one. He told me that and apologized. Very professional and honest. Will definitely use them again if I ever need appliance repairs.”

“I seem to have the same problem as many other customers. This guy came out and claimed to diagnose my oven’s problem. He said the part would be in the following week. That was 6 weeks ago! I have called almost daily for the last two weeks and left a voicemail each time. He has not responded but gladly took my money. He’s going to do this to the wrong customer one day and the result won’t be pleasant. Don’t use A-town appliance unless you’re in the market to lose time, money, and trust.”

“Owner does not back up what he is advertising and is only looking to make a quick buck. I contacted Abilene Appliance Pros on 3/18/23 and left a voicemail for my refrigerator not holding the correct temperature. He returned my call the next day and set an appointment to come look at it on 3/21/23. He said it sounds like the refrigerator needs updated and it is a common problem. He showed up and was professional, did the update in 5 mins, looked over the refrigerator and said everything looked good. I was charged $95 and was told there was a 90 day warranty and to let him know if there were anymore problems. The next day the refrigerator was still not working but I wanted to give it a couple days just to be sure. After 5 days I called back and went to voicemail. I left a message explaining it was still it working. I never received a call back. I tried again several times leaving voicemails and I also sent a text with no response. I then sent a text from my wife’s phone which he responded to within an hour. I said my refrigerator would not stay cold and he said he could come look the next day 4/11/23 at 3pm. I confirmed this would work and he said he had me down for that time and ju”

“The company was priced competively, Steve was very professional and courteous. I'm so excited that he was able to order my part and install it within 24 hours of me requesting a quote. I highly recommend this company to anyone needing appliance repair. We'll be using him again!”

“A friend of mine recommended Abilene Appliance Pros because I had issues with my washer and ice maker. Steve arrived on time and so very professional. Little did he know both appliances were from hell, but he persevered and fixed both perfectly. He’s also very reasonable with his prices. Highly recommend for your appliance needs.”

“They responded very quickly to troubleshoot the water dispenser on my refrigerator. After determining the issue, a part was needed so I paid on the spot for them to order the part. I was told it would be in the following week and they would call when they were able to come out and replace it. Unfortunately, they never called back and I have attempted to call, text, email, Facebook and they will not return my phone call. Basically they just took my money for a part with no intention of ever coming back. This same issue can be found on the BBB so I am not the only customer this has happened to.”

“Sears shafted me by charging full price in advance for a washing machine repair, then ghosted me for a month. At my wits end, I reached out to A-Town Appliance - Steve showed up that very day and diagnosed the issue with the washer, which was completely different from what Sears had claimed. Turned out it was a control board issue, not the components themselves. Steve returned the next day and replaced the bad board and everything was good as new. The prompt, professional and effective service was a breath of fresh air after dealing with Sears. Will be calling him for all my appliance woes in the future!”

“Abilene Appliance Pros were great! They were able to see me for an appointment the very next business day after I called in the evening for my dishwasher. Steve was very professional, let me look over his shoulder while he was working and taught me about about the unit, and brought over the ordered part immediately upon him receiving it. Would definitely call them up again!”

“Steven was professional and on time. Communication with him was easy. His cost is about where I expected his service charge to be. Didn't take him long to figure out the problem and gave the solution quickly. I will differently call him again if I have any more issues”

“He came by to fix my fridge. Worked for less than a week. I called him because my house flooded due to the fridge…. No answer and reply to texts or calls. BE AWARE…. This is a recurring thing for this guy. He had to rename his company due to this in the past. Formerly “Appliance Pro”. Better Business Bureau does NOT support this guy!”

“Have used them for years until recently. Used to be great at responding and even servicing customers in their homes. It has been a month and I have sent multiple texts and have yet to receive a response. I have customers waiting for repairs along with items in my store that need repaired that he claimed he was waiting for parts for. All I asked for was communication and have yet to hear back.”

“I'm changing a once 5 star review, to now a 1 star. Very disappointed with the current repair we are experiencing. Have used them in the past, but will definately not use them any more. Please research the current issues with them on the BBB website and the numerous compliants of taking peoples money and repairs not getting done. Our washing machine was diagnosed with a problem and a leak. Parts were ordered, however, this did not fix the problem and we still have a machine that is not working, and leaking on the floor. We have damage to a cabinet and now our machine has a constant leak it did not have before. We have reached out 31 times by phone and text message, with only 1 answer call over the last 3 weeks. He repsonded with he would be there Saturday with a no show or call. We were charged 300 dollars for a repair and we have not gotten anything from him at this point. We are sending out a deman letter today for a full refund, and if we don't get it we will be taking this to court.”

“Steve was extremely professional and communicated very well throughout the entire process! Very knowledgeable with washer repairs, identified the error within 5 minutes and fixed it quickly. Would highly recommend this business!”

“We used Abilene Appliance Pros to repair our ice maker. Although, they were prompt and polite, and assured us they guaranteed their work, they have NOT! When we started having issues again we called, emailed, and sent messages but there has NOT been a response. Frankly, we are baffled. We cannot recommend them!”

“A-Town Appliance Service is the best and most reliable repair company we have ever used in Abilene. Steven is very efficient, friendly and knows what he is doing. I’ll never use anyone but A-Town for appliance repair.”

“Excellent service and very prompt reply to my voicemail. Highly recommended as they really helped me out with a washing machine issue. They were able to find the part in town then came by to replace it before I had to leave town. Very knowledgeable and quick service.”