Appliance Rescue Service

Appliance Rescue Service runs appliance repair work from Addison. The family-owned outfit has handled refrigerators, freezers, dishwashers, washing machines, dryers, ovens, ranges, cooktops, microwaves, garbage disposals, ice makers, range hoods, and wine coolers since 1993. They serve North Dallas and nearby towns including Plano, Frisco, Richardson, Carrollton, Allen, McKinney, Coppell, Farmers Branch, and the Park Cities. Homeowners book through the website or by calling 214-599-0055 and get the same technician by name on follow-up visits.

Reviews describe repairs on Frigidaire refrigerators that stopped cooling, ice makers that needed diagnosis, dishwashers past their useful life, wall ovens with faults, dryers that quit, and washing machines with mechanical issues. Techs named Mike, Peyton, Billy, Mitchell, Michael, and Mitch arrived, checked the problem, ordered parts, and completed the fix. Several customers noted the techs explained repair choices clearly, avoided upsells, and gave maintenance tips on fridges and washers. One case saved over seven hundred dollars by skipping an overly complex quote from another shop.

The company shows up quickly after a call or online booking, often the same day or within twenty-four hours for parts arrival and follow-up work. Communication stays direct with office staff like Lisa, Natalie, and Billie handling schedules and techs like Peyton or Billy walking through what needs doing. Service stays inside the listed North Dallas towns. They quote the price before starting work and back repairs with a ninety-day parts and thirty-day labor warranty, though a couple of reviews flagged final charges running higher than the initial figure.

Most feedback highlights fast arrivals, on-time service, and techs who know major brands without acting like a big chain. A small number of reviews pointed to pricing surprises or one tech who seemed distracted during the visit. DIRT Score 4.8 from 955 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“We had such a pleasant experience with Mike and Peyton! Scheduling our appointment through their website was very convenient and easy. Their response time was quick, and they arrived right on time. They were knowledgeable, professional, and took the time to thoroughly explain the issue with our ice maker. They also walked us through our repair options without any pressure. We truly appreciated their honesty, expertise, and excellent customer service. Thank you!”

“The refrigerator side of our Frigidaire Professional side by side was not cooling down. I got an estimate from HPS Appliance that seemed really high and overly complex, so I got a second opinion that turned out saving me over $700. Appliance Rescue Service turned out to be the business I should have called first. It was a good feeling to talk to a person instead of a bot like Longhorn. ARS had clear and easy communication, knowledgable service techs who were friendly, on time, and had good team work. Plus they saved me $$$ by not trying to upsell me. They are not a big chain business but can handle all the major brands. What more could you ask for?”

“This was my second time using Appliance Rescue and I am just as satisfied as the first time. Billy was professional & very personable. I decided my 26-year-old dishwasher wasn't worth fixing, and he was extremely helpful with his knowledge and suggestions for a new one in my price range!”

“Service technician arrived looked at microwave. Pulled up a chair I had removed and made himself at home at my kitchen island while sitting on his phone. Yes, probably trying to figure out what he needed. Nevertheless just charged me to tell me what I already told you was wrong. Terrible customer service as well. I called your company after great reviews from my sister. Hands down the worst service I’ve had in years. I already did what he did. Quoted a high price and left without doing anything but charge me. I’ve called another company and they will have it fixed for less and the service fee will be applied to the repair unlike your company. *********** DO BETTER ************”

“My wall oven was not working properly so I contacted Appliance Rescue for service. They were recommended by a friend. I am impressed by the fact that they got me on the schedule quickly and the technician Mitchell was great to work with. I appreciate his thoroughness and responses to all my questions. I highly recommend this company and Mitchell.”

“The team at Appliance Rescue always provide a fast response and are very knowledgeable. The required parts came in within a day or two and they scheduled the repair within 24 hours. Lisa and Billie are great to work with and I received some great tips on how to maintain the fridge and washing machine. You couldn’t get better service. I highly recommend Appliance Rescue Service.”

“Every time I call this company, they are very responsive. Everything they do is top rate. Mike is a great problem solver. Natalie and Lisa in the office always take great care of us. MIchael really knows his business and today I met Peyton who is a true professional.”

“For starters Mitch was extremely prompt, professional polite. We were attempting to install a factory optioned ice make in the freezer below due to the sales advisor's overview. Mitch advised against the service due to possible risk associated as the area needing access was foamed in. I appreciated their transparency and timeliness.”

“Their response time is fast and service technicians are knowledgeable professionals. This is my third time calling on them for different appliances. Michael has been the technician for the last two visits. I am pleased with the service and have recommended them to family and friends.”

“Price was inflated once the repair was complete from the quote we received. $324 for repair plus $81 to tell us what was wrong. Quote was for “right around 300” and when I specifically asked, they said “plus or minus $10”. Repair seems fine, but I’m put off by the lack of transparency on pricing, especially when I looked up the parts needed on Amazon and it was $30 per part (2 needed). I guess I’m glad it is fixed.”

“Service was awesome! He was knowledgeable about the issues and offered helpful tips too! Will definitely use again for any appliance issue. Thank you!”

“Michael Shuman was fabulous! He diagnosed my dryer problem immediately. He gave me lots of wonderful tips about my washer and dryer. I will ask for him next time and tell all my friends!”

“Appliance Rescue Service was excellent! They were prompt, thorough and polite. Peyton did an excellent job of fixing my washing machine! Thanks for making my day! So long….back to doing laundry!”

“We were very impressed with services received! Billy was extremely professional, knowledgeable and quickly fixed our dryer and refrigerator. Will absolutely use Appliance Rescue again!”

“Always do a good job at diagnosing before they charge you for repairs. Always make sure things work before leaving, or have a contingency plan. Have always felt well-treated by the techs, and they seem knowledgeable about what they do!”

“Repair was quick, explained ongoing care for my freezer, and extremely friendly and professional. Highly recommend this company.”

“Billy was excellent! He arrived warily, and was professional, knowledge, friendly and he clearly and concisely explained the work that was required. Kudos Billy.”

“This company is so professional. When we first use them, we thought we were going to have to purchase multiple appliances and they have prepared everything amazingly thank you so much and we will talk to you again as soon as we need you.”

“A friend recommended Appliance Rescue Service and we couldn’t be happier. Peyton came out diagnosed the problem and got the part ordered. Couple days later installed the part to fix our problem Great service.”

“Mitchell was great at explaining everything and went above and beyond to give us information on ALL our appliances.”