Smartway Heating & Cooling

Smartway Heating & Cooling handles appliance repair along with air conditioning and heating work from its base in Allen, Texas. The company lists same day service as an option and covers calls across Allen, Anna, Celina, Frisco, Lucas, Melissa, McKinney, Plano, Prosper, and Richardson. Reviewers describe technicians who arrive to handle ovens, washers, dryers, refrigerators, ice makers, garbage disposals, dishwashers, freezers, and AC units. No owner or manager names appear in the available details.

Customers report Ross diagnosing oven issues then ordering and installing parts the same visit. Michael provided a fair estimate before starting work on appliances and discussed his background during the job. Alex handled dryer repairs on the spot with parts already on the truck, gave maintenance tips, and reversed the door swing for easier access. Sasha fixed a washer in under an hour, repaired a freezer, and traced a dryer problem to the breaker. Sam repaired both an ice maker and a garbage disposal in one trip while cleaning refrigerator coils. Mike restored a gas oven before Christmas Eve. Eugene replaced an AC compressor. Edward diagnosed and fixed an unspecified appliance the day of the call. Stan repaired a refrigerator after explaining the cause clearly. Reviewers also noted Olga handling scheduling calls.

Technicians often reach homes the same day or the next day, sometimes within hours of the call. They quote a total price before ordering parts, return when parts arrive, and finish work without extra visits in many cases. Reviewers mention reasonable or affordable pricing, clear explanations of the problem, and cleanup after the repair. Service runs across the listed cities with appointments booked online or by phone.

The company holds a Google rating of 5 from 108 reviews. Reviewers repeatedly note prompt arrivals, professional conduct, correct diagnoses, and fair costs across multiple appliance and cooling jobs. DIRT Score 4.9 from 108 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“We had a great experience with SmartWay. Ross was our technician and he was fantastic. He was able to diagnose a few problems with our oven and was able to order the correct parts and get them installed quickly! He is so kind and made sure everything worked properly. Highly recommend!”

“Michael did an awesome job! The price was very reasonable, and he gave us an accurate and fair estimate prior to beginning the work. Very professional service. I enjoyed talking with him about his home country, Ukraine. He told me about a famous dish that I should try called borscht. Very impressed with this company.”

“Well done. Alex was knowledgeable, helpful, professional and capable. He did a great job and gave me smart tips for keeping the problem from reoccurring. This was the third or fourth time I’ve called these guys and it’s always done right for a fair price. I would recommend this company and this service technician.”

“Sasha was able to assess the problem with my washer and diagnosed it correctly and fixed it within an hour! He was professional and competent. We will definitely be calling smartway again for any any future appliance repairs!”

“I called because my ice maker in the fridge quit,so did my garbage disposal. Sam was was scheduled for the following day. He analysed the problems and gave me a total price to repair. He ordered the parts and called when parts came in. He arrived on time and fixed my two appliances,cleaned my fridge coils. He did a great job and at a good price. I recommend him very much”

“Alex was fantastic to work with. He was able to come out the same day I called, which was a huge help. Even better, he had the necessary parts on his truck and was able to fix my dryer on the spot. No delays, no follow-up visits, just quick and efficient service. He was professional, knowledgeable, and clearly experienced. If you are looking for reliable appliance repair, I highly recommend Alex.”

“THE Holidays, WHAT COULD GO WRONG!?!? Our gas oven goes out of course it would happen the night before Christmas eve, google for appliance repair and so many to choose from but Smartway Heating stood out to me because it was family owed , they were friendly when I called and quick to come the rescue, the response and the time it took to repair was swiftly done within 2hours...my husband and i are forever grateful! They will always be our first call if ever any of our appliances go out! Thanks Mike, you saved the Holiday baking!!”

“Alex with Smartway Heating & Cooling has come to our home on two separate occasions to repair appliances - once for a washing machine and once for our refrigerator. Each time, he arrived promptly, quickly diagnosed the issue, and provided a fair quote before getting to work. After completing the repair, he walked us through exactly what he did, cleaned up the area, and even offered tips to help prevent the problem in the future. Alex is professional, extremely friendly, and clearly takes pride in his work. Both visits left us very impressed.”

“Quick and wonderful service! My AC went out on a hot sunny day so I had to act quickly. I found these guys online and gave them a call. On the same day they showed up, quickly discovered what caused the issue. They got the parts and in just a matter of hours, I had my AC back. Outstanding service, guys!”

“I was babysitting grandchildren and garbage disposal went out and leaked water . I called SmartWay and they sent Michael, a very knowlegable, personable and able technician. Michael repaired the appliance and I was happy with the warranty. I would definitely recommend him and the company. My issue happened Fri nite and he arrived Sat. on time! 5 stars and Bravo SmartWay and Michael!”

“my tech Sasha - PHENOMENAL CUSTOMER SERVICE 💯💯💯 very professional, through, very detailed, explained everything, respectful and the price was reasonable..... He was EXCEPTIONAL!!!! give that man a raise 💯💯 will recommend this service to others.”

“Eugene from Smartway Air Conditioning & Appliance Repair is fantastic! He replaced my AC compressor flawlessly. The cooling is now more efficient than ever. Eugene's expertise and professionalism were impressive. I highly recommend him and Smartway Air Conditioning & Appliance Repair for any AC repairs or replacements."”

“Fantastic experience from start to finish. Their office took my info and got me in touch with their tech Edward. He arrived the same day, diagnosed the problem, took the time to explain it to me, and repaired it. On top of all that, the price was very reasonable. Highly recommend these guys.”

“Sasha was knowledgeable, prompt, and fixed our freezer with no fuss. Very affordable service with a super fast response time. Will be calling for future repairs and will highly recommend”

“Alex from Smartway was amazing! He was extremely quick in fixing my dryer that stopped drying my clothes. He was so helpful & he even flipped the way my dryer opened to help us load clothes into the dryer easier. Will definitely be using them again when I have appliance issues!!”

“We have used Smart Way Appliance twice - once for fridge and this time for dishwasher. Both times it has been affordable and excellent service and communication.”

“Very pleased with the service. I was able to book a diagnostic appointment for my washer and Sasha came out same day. He ordered a part then came back the next day to fix it. The booking, communication, and fix were all seamless and easy. Thank you!”

“They were very prompt and professional, as well as an actual kind human, Olga, answered the phone and understood my drier situation and scheduling challenge! Our newish LG dryer works better than ever! Sasha diagnosed the issue which was actually the breaker and was able to repair it. So impressed with this appliance repair business, highly recommend!! We hope nothing else needs repair, but if we do, we know who we can count on. Thank you Sasha”

“Stan did a great job fixing my fridge. I booked an appointment online and he contacted me the same day to get details about the problem I was having. He arrived on time and quickly diagnosed the cause. He explained everything very clearly and fixed it quickly. Stan is very professional and knowledgeable! Highly recommend and would definitely go back if I need anything else in the future!”

“Stan is exceptional! Courteous, competent, honest. He did everything we needed...and exactly on time. It couldn't have been a better experience. I would confidently recommend him and will definitely call him for any future repairs👍☺️”