Biggs Service Company

Biggs Service Company handles appliance repair along with heating air conditioning and refrigeration work out of Amarillo Texas. Greg Biggs runs the operation and covers home appliances commercial refrigeration and HVAC systems for both houses and businesses in the area. The company lists services for refrigerator repair washing machine work furnace fixes air conditioner repairs oven repairs and similar jobs on forced air systems split systems and package units.

Customers call on Greg for specific fixes such as defrost issues on older GE refrigerators Samsung units and RV models along with furnace repairs on the same day as the call double oven problems dishwasher troubleshooting and washer or dryer vent cleanouts. Reviewers note he has diagnosed problems over the phone solved temperature settings on side by side units and completed RV air conditioner and furnace service without damage to the roof. Some jobs involved parts ordered with remote guidance while others required on site work that restored function quickly.

Greg often responds the same day or next day and takes calls for troubleshooting even after hours or on weekends. Reviewers mention upfront pricing with options to buy parts separately and lower costs when possible along with text updates about arrival times. The company serves homes and businesses across the Texas Panhandle and handles both residential and commercial refrigeration needs.

Google shows a 4.1 rating though many reviews highlight Gregs knowledge of old and new systems his honest explanations of options and same day fixes while others mention scheduling mix ups and direct communication styles.

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“Edit to my original post since the owner came to her house and asked us to take it down. We have used this company's services once in the past but during this job he no called/no showed the appointment he scheduled and told my grandmother that she should've reminded him to come because he was very busy. He then charged my grandma a total of $395 for the diagnosis and the water valve replacement for the icemaker. My grandmother attempted to get some of the cost comped ($30 out of the $90 total for the diagnosis) since he no called/no showed her. He then charged her an extra $30 during the repair process on top of charging her for vacuuming behind the fridge. We would've been willing to vacuum if he asked us first. After he left, the icemaker still didn't work. Then, when she told him it didn't work, he told my grandmother he knew it wasn't going to work, and now we probably needed to replace the icemaker, which could cost another $250. Turns out, when I went over there to look at it again, he left the icemaker unplugged. Two days after I posted my objective as a possible review, the owner proceeded to call my grandmother and when she didn't answer, he showed up at her house unanno”

“I described my fridge being a Kodiak told him it is in my bus and I can come to him, he said he doesn't have a office to come to, I said again I can come to you, he said he hasn't even heard of a Kodiak refrigerator and then he asked if it is ac or DC I said DC and I needed a rv place to find repairs. I said I need a fridge guy. I asked what is the difference between a AC and a DC then he eventually just hung up on me. I called back to find out the difference between the two and he hung up again so I left him a message. $90 or $99 for diagnosis and then $300 or more after...im sure he is good at what he does but he is not good at people skills....”

“Greg Biggs is very knowledgeable about refrigeration systems from 30+ year old systems to newer ones. I would also trust him with other appliances. His work is thorough and meticulous. He solved a defrost problem on our ancient GE side by side refrigerator/freezer. With his insights into how to adjust freezer/refrigerator temps, the unit is working better than it ever has before. Strongly recommend him for appliance repairs.”

“I called and was given a prompt appointment to evaluate my dishwasher. On the day of the appointment I get a text asking to move it to the next day. On the next day I get a text to expect him to be late. After the appointment time I get a phone call saying he wanted to come an hour late. I said, 'I guess so', and then he said 'You know what? I'm cancelling. You'll find somebody else.' My opinion is you will need a full-time house sitter to accommodate appointments for Biggs Service Company.”

“Greg was fatastic! He repaired my furnace the same day I called. I was very impressed with his professionalism and the price he quoted me for the repair I needed to get my furnace running again. I am a happy camper my furnace is working! I would highly recommend Biggs Service Company if you are looking for an honest and reliable company!”

“Greg came to assess our broken double oven. He was the third serviceman to look at the issue. The first didn’t even really look at it. The second said they had to order a part. A month after, after not hearing back, they said they wouldn’t be able to fix it after all. I called Biggs and reached Greg. He came the next day, truly looked at the problem, gave us a reasonable solution to actually be able to fix the oven. Then he advised us a way to fix our issue that would actually result in him making less money. I am impressed with this company and this serviceman. We have a lot of rental properties and work with a lot of repairmen and contractors. Finding one who has integrity, promptness, professionalism, and extensive knowledge is rare!! We will be using this company again.”

“I called this company yesterday for washer repair. I was scheduled for service between 3-5 today. They were a no show/no call until 7:15. He offered to come out at that time of night which I agreed. I asked him about the appointment and he chuckled and said "jobs". Then he said that as I was disappointed (I never said I was disappointed) he said "Let's not. I will allow you to find someone else". Very unprofessional.”

“ANYONE LOOKING FOR AN HONEST, SKILLED PLUMBER/HVAC PERSON???? I have been very pleased with all of my interactions with Greg Biggs, of Biggs Service Co., regarding my HVAC needs. It began with my refrigerator freezing, with the result of it no longer cooling my food. I contacted Biggs Service Co, and spoke with Greg, who asked several questions and then very accurately diagnosed the overall problem and what to do to get my refrigerator working again. He did not come out at that time, because he had been able to solve the problem over the phone. It would have been an after hours service call (it was a weekend evening) that would have cost a pretty penny I am sure. Greg did recommend that he or someone come out to further establish why the refrigerator froze up, sometime the upcoming week, during work hours. Other companies I had called that evening, before Greg, told me they would come out for "X" amount of money - nobody else gave me expert advice over the phone for free, essentially fixing my refrigerator at no cost! I did have Greg come by to examine my furnace (and A/C) to make sure it was ready for this upcoming winter.....he determined all to be clean and in good workin”

“Biggs Appliances was a blessing! Greg took an extraordinary amount of time helping me fix my Samsung Refrigerator. He helped me order the necessary parts and walked me through the repair remotely via phone call. It’s rare to come across someone who is so patient and skilled at their craft! Thank you Biggs Appliances for helping me repair my Samsung Refrigerator!”

“Gregg was able to work me in on the same day I called. He fixed my whirlpool washer and pretty much knew what the issue was and was upfront with price. Very nice guy and will call on him again.”

“Greg was very professional and explained in detail each step of how the HVAC system works and what could and could not be the problem. Greg also gave us the option after he had discovered the problem to either have me go buy the part at a local handyman store and instal the part in which would cut down on the cost. Or have him instal it which would cost much much more. Now you tell me where do you find people like that around anymore? I will definitely definitely be calling Greg for any of my future mishaps or breakdowns. Thanks Greg! RONALD BENTON GYSGT/USMC RET”

“I am very satisfied with the work done on my Rv/Camper air conditioner. Repairs were done in a timely fashion and with care as not to do any harm to roof of my camper. Also my furnace inside camper was serviced to working condition. This is great because it's an older trailer. Thank You Bigg's Service Co.”

“I had a company come fix my heater, it never worked correctly. I called Biggs and a very professional man named Greg showed up, and within minutes he had it up and running. I will absolutely call Biggs for any heating and air issues. Prompt, professional, and speedy.”

“Never met the guy. Drove to my house but never got out of his truck. Told me he was too busy to help me because I was too busy helping my young son goto the bathroom when he called while in my driveway. Checked his website and didn’t see any disclaimer stating will not go knock on your door when he arrives and will only honk his horn or call your cellphone. One star for being responsive to requesting help for my ac. Edit after Gary’s response: I did in fact respond to his text asking if he was at my house. I said he was. I went to my front door and didn’t see him. I walked onto my front entry to check to see his truck. I didn’t. So I walked to my back door which also has a circular driveway. I didn’t see his truck. I glance at my phone a see my camera showing he parked near my garage. So I walk to my garage and open it. No truck as he had already left. I check my phone and see missed calls. I call him and he immediately begins to berate me on not answering my phone. Never had anyone I call for service or even for delivery and them arrive at my home and not knock on my door. I wouldn’t have written a review if he hadn’t yelled at me on the phone for not answering a phone call. I’m g”

“Biggs was an awesome HVAC company. He was trustworthy in explaining what I needed to fix and what I could do on my own to improve my system. I highly recommend using them when needing repairs.”

“I had dropped a lid from All detergent Pods down dryer vent. On top of dryer( lesson- always keep top of dryer cleaned off). Biggs service came out retrieved lid from Roper dryer. He even cleaned my dirty floor behind the dryer . He was friendly and very helpful. I will always use Biggs service.”

“Biggs has helped me with both my home and business. They have always been very reasonable in price and quick with their service. They have been honest with what the problems really are and been able to save me money then and in the long run. I would highly recommend them.”

“I felt like Greg Biggs was honest and thorough. He helped me with my dishwasher over the phone.( It helps if u know how to start it. Lol) I highly recommend his services!”

“I used Biggs service for my ac last summer I was told the system needed replaced and I called for a second opinion and they came and checked and in just a couple hours I was up and running. If you want the job done right and fast call Biggs Service Company”

“Biggs stayed on the phone with me and my husband every step of the troubleshooting process one bitter cold night our furnace went out. We never expected this amount of care and concern when we dialed for service in the middle of the night.”