Appliance Service Plus

Appliance Service Plus handles appliance repair work in Fresno. They send technicians out to fix washers, dryers, dishwashers, ovens, refrigerators, stoves and ice makers. Reviewers mention techs like Luis, Tom, Efrain, John and Matt who show up to diagnose problems and replace parts when needed. The company takes calls directly and sets appointments with time windows rather than leaving people on hold.

Customers often call after other repair outfits failed on the same machines. One washer sat broken since September until two techs got it running again. Dryers with bad belts or motors got sorted in one visit, and ovens with broken elements were back in use the same day. Ice makers on refrigerators needed multiple trips in some cases, but techs like Matt and Tom kept returning until the units produced ice without leaks. Dishwashers that stopped cleaning or leaked got adjusted or had circuit boards swapped, though a few jobs stretched across extra visits when the first fix missed a second issue.

They usually reach homes the next day or within a short window after the call. Techs phone ahead to confirm arrival and explain what they found before starting work. Some customers note quick fixes with no parts ordered, while others waited days or weeks when parts had to come in. A few reviews mention missed callbacks or rescheduled times that stretched out the wait, but most say the office staff stayed polite and the techs checked the whole appliance before leaving.

The company earns solid marks for knowledgeable techs who explain repairs and get appliances working again. Positive notes focus on prompt arrivals, clear communication and thorough checks. Lower scores mention scheduling delays or parts that did not resolve the issue on the first try. DIRT Score 4.4 from 582 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Oh my goodness. Can I say a lifesavers!? The two gentlemen that arrived at my house were not only on time but quite professional. They asked many questions as did I and I received a lot of honest feedback. I have been without a washer since September and I was beyond frustrated with my machine. I had another company come out and attempt to fix my machine whom weren't successful. Essentially these gentlemen came in and fixed what the other company could not and then some. I am grateful for the two gentlemen that came out to my house and fixed my washer. I would recommend them time and time again. Thank you!!”

“Appliance Service Plus came back and fixed the dishwasher position. It's now in tip top shape. They also checked for leaks and could not find any. I'm increasing my review from 3 to 5 ⭐'s. They are genuinely trying to improve their process and it's a great 👍 thing for everyone.”

“The appliance service man was very courtesy and gave me alot of information on my dryer he was working on. I would recommend them to any one.”

“I will highly recommend Appliance Service Plus in the future! Our oven stopped working and our technician Luis was able to diagnose and repair the broken element the same day. Luis was very knowledgeable, friendly and professional. Our oven is working very well, and I am so grateful for their prompt, thorough and excellent service!! Thank you for your incredible service Appliance Service Plus!!!”

“Tom did an outstanding job repairing our dryer. He was prompt, professional, and knowledgeable. Not only did he quickly identify and fix the issue, but he also took the time to explain what went wrong and how to prevent future problems. He showed great care for the appliance while being efficient and exact with his method. Our dryer is now running perfectly, and I couldn't be happier with the service. It’s great to see that there are still people who take pride in their workmanship. Highly recommended!”

“The first technician replaced the wrong ice maker. I made it clear to the scheduler and the technician that the ice bites were fine, but the ice cubes stopped working. He ordered the part and came back to replace it. He said everything was working fine before he left, even confirmed both sides chimed when I asked. I waited 24 hours and never heard the ice cubes work and the ice cubes bin was still totally empty, but ice bites were full. Called and let them know, person on the phone said that technician replaced the ice bites side, not the ice cubes side. When I asked why, I was told that the technician diagnosed the ice bites not working and ordered that part, not the ice cubes. Went back and forth with her for a minute about their error, then just asked her to please send someone else out to fix it correctly. Fast forward to Logan, who came out and fixed the correct side. He was super friendly, listened, understood my frustration, apologized, inspected the ice makers, explained what possibly could have been the reason for the error, then proceeded to fix the original issue (ice cubes) and explain things to me to help prevent any other issues with the freezer in the future”

“Tech was awesome! He was familiar with my LG stove, and even though he couldn't replicate the issue, he knew what may have fixed it. The oven functions would indicate they were working, but shut down within seconds. The controls worked well when the tech tried. He asked if thrre had been any power glitches, and I told him not before the oven controls stopped working, but we had a 15 minute outage after the repair appointment was set up. Tech thought the power failure triggered a stuck relay to close.”

“I paid for a new curcuit board for my 8 year old GE dishwasher. When it was installed it did not work. Technician said he was removing the new one, replacing the old, and sending the new one back to supplier to get a replacement. I never got an appointment for the new installation, after technician left the part at his home. 5 days later the dishwasher started working with all of the original equipment. I asked for a refund on the circuit board and I was told that the technician did install a new one. That's a lie. He would not have been able to return a faulty new circuit board to the vendor and get a new one if he didn't have one and it was installed in my dishwasher. Honesty is the best policy. I'll find a different appliance repair company when next needed. Technician was a nice man but this is wrong.”

“This service company sent an awesome repair man who has amazing repair skills. Efrain was very knowledgeable and a true professional. He repaired my refrigerator made sure he covered every possible issue that could go wrong with it. He ordered parts and install them and had it up and working like new again. I really appreciate his attention to details and the effort he put into my service call. He is truly a master of his craft. I will be using Appliance Service Plus in the future if I have any other appliance issues.”

“Well, they are the company Lowe's uses for my warranty on my washing machine. They scheduled me out 9 days in advance after I made the appointment. Called me before the night before they were supposed to come because their tech was sick, and scheduled me two weeks later. My family needs clean clothes! I paid for the warranty. What the heck!”

“Outstanding service from initial phone call to service call. My call was answered by a person, not a message machine asking to leave a message. Sorry, I don’t remember her name, but she was efficient and asked good questions to give the service person a heads up of the problem. I was given an appointment with a time window later that day. I was very pleased that they were able to come the next day. John was the technician who came to my house. He called ahead and gave me an estimated time of arrival. He was friendly, knowledgeable, and was able to solve the problem quickly. No parts were needed, it happened to be an adjustment of some kind and I was grateful to have my dishwasher back in working order. I have already recommended your company to two people. And I will be happy to recommend your company to others in need of your services. Thank you for your excellent service from start to finish..”

“The technician was very knowledgeable, he explained what was wrong and the repair process. After he repaired my appliance he checked everything to ensure it was working properly and he explained when I could use it and what to do if the appliance was not working properly. I also appreciate how polite and informative the office staff was each time I called. Thank you Appliance Service Plus!”

“I was very happy with the work Matt did. He is very knowledgeable in what he does and has some great work ethics. He was super friendly and helpful. In my personal opinion Matt deserves a raise. I know that if I come across more problem's with my appliances, I will be requesting Appliance Service Plus.”

“If I could leave zero stars I definitely would! This company came out to check my dryer on March 28th( Friday). Tech stated it needed a new belt and one would have to be ordered . He said it should be in by Tuesday the 1st. I spoke with them and they scheduled me for Friday the 4th for repair (said they had nothing sooner). I’m 2 weeks in with a broken dryer at this point. I called and text several times days before my appointment to confirm and never received a call back, text, nothing. I had to have another company come out and asked that they please bring a belt with them because that’s what this company said was the issue. Well they were wrong! It’s the motor and they didn’t bring this part with them so now that has to be ordered. Now we will be going on 3 weeks with no dryer due to this companies incompetence and complete unprofessionalism.”

“Recently we bought a LG refrigerator and the ice maker did not work. Our dealer scheduled us with Appliance Center Plus for repair. We wound up requiring two visits to resolve the problem. Both times, the appointment was scheduled quickly, we were given a two hour window, and the technician called ten minutes prior to his arrival. Tom was professional, polite, and efficient. I highly recommend this business.”

“Do NOT trust this company! They came to fix my oven and charged me $250 and said once they got the part in, they’d return my call. It’s been almost 4 months. The oven company said they sent the part to them a while ago. I have called and texted their number many times and they have still not responded. So now I am not only out $250, but have gone 4 months without a working oven.”

“Dealing with this company for the second time on a warranty repair. The first time, they said the compressor on my refrigerator was bad. They ordered a replacement under LG warranty. They would not schedule the install until the part arrived at my house, then they told us they could not schedule until we verified the right part came. The second time, same refrigerator, 3 weeks later, they are saying it is the cooling coils, they have to order a part. Part arrived at their office, they called to set an appointment. Original install time between 11 and 1, perfect time. Later that evening they changed the time by text to 2-4, impossible time as I have to leave the house to pick up my granddaughter from school, at 3:00, almost 30 minutes away. When I called the office to see if we could narrow down the time due to my pre-existing schedule, all the person on the phone could say is you are scheduled between 2 and 4, they will call you 10 minutes before they arrive.”

“In the last 6 months I’ve had to switch out my ice maker 3 different times. First 2 times with a different appliance service company, last 3 visits with Matt, from Appliance Service Plus. All the other techs just mentioned that my Samsung was notorious for having a faulty ice maker & replaced it, sometimes after weeks of “waiting” on the part, that was it. Well 3rd time around Appliance Service Plus was sent out & right away before the tech (Matt) even showed up, just from speaking to me on the phone less than 5 minutes, knew exactly what I was dealing with. He took the time to explain to me what was going on & was as helpful as he possibly could be to help me once & for all fix the issue. He’s come out to my house 3 different times & each time he's done his best to give me as much information possible & actually fix the issue not just replacing the ice maker over & over again… & call it a day. It’s been a VERY FRUSTRATING couple of months dealing with this. It’s nice to know there’s still people/companies out there, that are looking out for their clients, not just trying to get an easy payout. Matt was the perfect example of that.”

“It took 4 visits (a month and a half) to fix my dishwasher, because there was more than 1 issue, and that wasn't diagnosed in the first visit, or caught by testing out the unit after the first issue was fixed. But, I think it is finally fixed. We had 2 different repair techs come to our home to work on it. We were not impressed with the second one. He came into our home to fix our dishwasher, and spent the first 20 minutes talking about how ridiculous dishwashers are, how much cleaner dishes get when you wash them by hand, etc. It was very odd. Then he told me I was wrong, when I told him how fast my dishwasher used to heat up. When my husband asked him not to argue with me, he said he wasn't trying to argue, he was just stating the facts. The other tech was very nice, but didn't catch the second issue with the unit when he first diagnosed the problem. The office is very responsive, send reminders, and were able to get things scheduled fairly quickly and easily. We did have a holdup in the last appointment, but I don't know if it was this office or my home warranty office that caused that.”

“This is the second time that we've used Appliance Services plus to come and repair an Appliance. First time was the ice maker and water dispenser in our refrigerator and this second time was our dryer. I called Appliance services Plus and they immediately set an appointment for the very next day and he came out within the time frame they allotted us. He was very pleasant and professional and fixed our issue with our dryer within 20 minutes.”