Fixd Repair

Fixd Repair operates out of an office at 1321 Valwood Pkwy in Carrollton and covers the Dallas-Fort Worth area with appliance repair plus HVAC work that includes air conditioning and furnace jobs. Their listed services cover dishwasher repair, refrigerator repair, dryer repair, water heater replacement, microwave work, and related plumbing and leak fixes. The company description notes they handle both repair and installation for homeowners.

Customers call them for new air conditioner and heater installs, water heater swaps, thermostat replacements, furnace restarts, garbage disposal fixes, and dryer or dishwasher repairs. LeRon Craven handled a same-year water heater install and explained the setup to the owner. Jonathan fixed a thermostat issue that got a furnace running again. Isaac, Michael, Paul, and Joe-Anthony put in an air conditioner and heater before the holidays. Cy checked ducts and a furnace. Donnie and Chris repaired a dryer with parts on hand. David Gonzales replaced a leaking water heater. Michael swapped a garbage disposal in under a day. Some jobs finished with working units and clear explanations while others left systems icing up, leaking again within months, or needing repeated visits.

They schedule through an app or text alerts for arrival times. A few customers noted quick assignments and techs who arrived with parts, but many others reported two-week waits for appointments, parts that took months to arrive, no-shows, and trouble reaching anyone by phone or message after the first visit. Service runs across the Dallas-Fort Worth region with no set hours listed beyond normal business times.

Google shows a 4.2 rating. Reviews repeatedly note solid work from named technicians on first visits but problems with follow-up repairs, warranty claims after thirty days, ownership changes that slowed responses, and difficulty canceling or getting refunds.

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“This company is horrible. They seemed good at first when they installed the new ac unit, but little did we know that it was improperly installed and is now costing me thousands of dollars to fix it. We had multiple other contractors come in and tell us that the system is not right. They overcharged the unit and with a bad installation it caused the unit to become a large block of ice causing additional damage. Also, the thermostats that were installed are not rated for the unit I have. Fixd came in multiple time saying that the unit is good and clean when it was not charging me money each time. All the company wants to do is do a quick job and take your money by having your units break down fast.”

“LeRon Craven did my installation of a new water heater and I do mean new as in a water heater from this year and not one that had been sitting in a warehouse for some years. He was very professional and answered all my questions. I was able to receive their Hospital/Military discount which is highly appreciated, I do hope it is raised from 5% to 10% to stay competitive with other companies and to really give appreciation to our Service Members and Hospital Workers. My experience with the installation of my New Water Heater was by far better than most recognized companies! LeRon really made a big difference taking the time to explain everything I need to know as the home owner when it comes to the water heater. My only complaint wasn't with Fixd but their partnered warranty service and communication of service; 1st month is not free and it does now become active until they draft your account the following month. And the card used to register for warranty service is the one that will be used for the work done through Fixed despite being told different by Warranty Service. Besides minor communications between the two companies I can't be happier with my New Water Heater! The Manager ”

“Update: back in 2018 and 2019 this company was great. They were responsive and committed. I’ve had several experiences since then that have been very different and I can no longer recommend Fixd. I believe the company has changed ownership and it shows. Good luck trying cancel your account too. They don’t make it easy. Jonathan from Fixd came out and addressed an issue with my new thermostat. He got my furnace back up and running quickly and economically. I really like how the whole scheduling process works. It was easy to pick a date that worked for me and I got a text when the technician was on his way. Simple!”

“This review was a long time coming, but is well deserved! Right before the holidays I had a wonderful group of gentleman in my home installing my new air conditioner and heater. Not only were they quick, clean, and efficient, but their mannerisms were outstanding! They even took the time to fully explain my new thermostat. Thank you so much, Isaac, Michael, Paul, and Joe-Anthony!”

“We hired this company about 3 months back for a/c Installation. The experience has been horrible. 1st. they guaranteed a price and when we agreed to take them on, they increased the cost. The agent said she had overlooked an item. 2. They had issues on installing one of our units. The tech suggested problem was a thermostat. He replaced it with one he said was Wi-Fi enabled. It was not. I called and a manager argued with me it was until I asked him to walk me through how to make it work. He stated “I am not a tech" I had to show him the thermostat on the target website and show him it was not. Though this was replaced with a Wi-Fi enabled one, I was taken aback by this managers assumption of my ignorance as well as his considering their business is temperature regulation. 3. The unit, a trane did not work. It was very humid upstairs. The tech they sent said it was our fault as we kept the bedroom doors closed. The unit we replace was much older and supposedly less efficient but never had a similar problems. The tech’s solution was to lower the temp in our house until it felt like winter indoors. They sent in a different tech who diagnosed the thermostat for the unit upstairs was”

“In the beginning they were amazing! But the last 6 months they have gone downhill. I'm on hold with my bank with a disputed charge of $50.00 service fee they charged me twice, been out 5 times, 2 of those times damaged of my shower hardware and still not fixed the drip. Can't get anyone return my calls, emails, app messenger or text. This is just a small little story compared to everything else. I also have a leak in my kitchen from the winter storm that is still leaking and same thing, no one is responding. Even though my contract is only 5 months into the year I have canceled it and would never recommend this company to anyone. 05/25/2021 **update** yes, fixd reached out to me this same day claiming they want to fix things. I provided all the information I could give to rectify this mess. Never followed up with me. Again, I would not recommend this company, not worth it. You can see all my other reviews are good.”

“These people are the absolute worst! If you have a choice go with someone else. I only put up with them because that is what the sellers' provided when I closed on my house. I am definitely going to a new company as soon as possible. They will come to your home, "fix" the problem, but then whatever they "fixed" is broken 3 months later. Their technicians don't know what they are doing, and the customer service team is even worse. They are constantly making mistakes, and will definitely point it out when it is your fault. Even when it is their fault, any and all refunds will take 5-10 business days though the transaction is just in process with the bank. When you ask to cancel one job, they will cancel two. When you call back to make a third because they cancelled 2 instead of 1, they will charge you for 3, even though service fees are not to be charged until the day of service and 2 were cancelled outside of the 24-hour cancellation fee window. They will confirm a time with you, then either the incompetent customer service representative or the technician will change the time you scheduled without telling you.”

“STOP! Run! Do not use Fixd Repair! I was so thrilled when I brought my home and heard great things about Fixd! Unfortunately during the first two times trying to schedule appointment, my credit card was charged and no one actually showed up. After this happening two times I decided to cancel my prepaid home warranty and switch to another company. (IT GETS WORSE!) Due to inconsistent and fraudulent credit card activity, I closed my Home Warranty account with Fixed Repair on 5/19 with last day of service slated for 6/1. On 5/19 I received email correspondence from (Tina Garcia) Fixd customer service representative on regarding my reimbursement process. Fixed Repair (Tina) emailed the final documents and including the amount of my refund ($493) that was to be mailed via check after 30 days. It has since been 60 days and Fixd Repair Refuses to respond to my calls and or emails and has not settled up on my account. This has been ongoing and preventing me from being able to move forward with maintenance on my home as they have closed my account so I cannot make claims on appliances yet they have not refunded my money to start a new warranty. I would not recommend Fixd and unfortunatel”

“I have to edit my below, original review because less than 3 months after the repair was done, the same leak in my fridge was back. I called Fixd about it, assuming that that job was still covered under some type of warranty and they said because it was outside of 30 days, it was not. Additionally, it is no longer covered under my warranty plan. So not only did I wait longer for the part to come in than that part actually lasted, Fixd wants to charge me full retail price for someone to come out and assess and fix an issue that originated six months ago and apparently was never fixed correctly. Although Fixd has good service representatives and communication, I would not recommend them because of how long my job took and the quality of the part/repair that was done. Original review: Fixd was great in repairing my fridge. I give them 4 stars because it took over 3 months for the part required to fully fix the fridge. I’m not sure if Fixd could have done anything to shorten that time or not but maybe they could source parts from other places if there is a back up with their supplier. They were very communicative and responsive during those 3 months though and had someone out the day ”

“New service: Cy came out to inspect our ducts and furnace. He was very professional and thorough. We are waiting to get a quote back about fixes, but based on his service and communication, I would give the company a 5⭐️ We called about our diswasher not working. It took the company 2 weeks to find someone to come and check the appliance. We are now 2 months in and they don't know when our part will be able to get here. I can't get anyone to call me back. Research all of your options before going with them because there HAS to be someone better.”

“Updating my review: Ever since it was sold to someone else, the quality of service has gone down. Still having a plumbing problem. The plumber came three times all upset and annoyed that he doesn't have the right tools and he just gave up and left. Contacted them 5 times via email and over the phone. Emails...they stopped responding. Phone call, they said they will get back to me but no response. Called them again today and nothing is happening. Do not ever buy home repair warranty from them. Not the same Fixd as before. OLD review: This is my second year with Fixd as a home owner and it’s been amazing experience, which is why I renewed after my first year. Technicians are very knowledgeable and they are on-time unlike other places. 100% satisfied so far!!!”

“Revised: Emailed my information and still no reply. I even called and was told it was escalated. Same tune I've heard before which is why I left. No accountability.Just give me my prorated refund, because you have failed to provide adequate service. Every review as of recent reflects that. Your reply is not genuine and you are only trying to recoup the bad reviews. However only good service and a better sense of understanding for your customers that pay you their hard earned money can do that. Also don't cancel your policy if you have files claims as they will not prorated you and will say your refund exceed the claims. Lesson learned! Faulty Home Warranty, they are actually a limited service repair company. Long waits for repairs or if you want someone contracted to come faster, they charge you anywhere from an extra $75.00 to $275.00 in addition to your service fee and any repairs they don't cover(yes you read that right). I've had individuals contracted with them come to my home and damage my toilet during a plumbing stoppage. After attempts were made to fix the issue on more than one service call, my master bedroom was damaged. So I ask for another company to help and that”

“Another update!!! I FINALLY RECEIVED A PHONE CALL BACK! 4 days later. I was informed that yes, there have been 3 visits from a service tech in the last year but they were all separate issues. Unfortunately your warranty has lapsed. So you'll be on the hook for repairs. Oh and we no longer service your area. Essentially you're screwed and we're not going to help you. Have I mentioned that it's a new HVAC system? Purchased from them just over a year ago! Do not do business with this company! They are incredibly difficult to get a hold of. We bought and had them install a new AC system. A new system should not fail three times in the first year. The call center is located in Bogota, Columbia. It will take a couple days before someone here will contact you back. And then and only then can you schedule an appointment. Thank God that the temperature has cooled for this week. Update!!! It's Monday evening. Still no call. I've gotten a couple of generic emails. I replied with my phone number. Nothing.”

“Do not recommend using this service as a home warranty provider. We have scheduled 5 services, all of which we were provided an arrival window for the service provider to arrive. Each time, the service provider has not shown up in the allotted time and in one case did now show up at all. I currently have a dishwasher that is filled with water and has been for over a week now. We’ve had to accommodate our schedules to make these appointments work and have not received the same courtesy from Fixd. I’d highly recommend you look elsewhere when choosing who you are going to use as your home warranty provider.”

“Michael was awesome! This was the best home warranty experience I have had since owning a home. From requesting the service, to having it assigned and Michael coming with needed parts, all was done within 24hrs and my new garbage disposal is working perfectly. Awesome job!”

“I worked with Fixd to install a new A/C system and the entire staff was extremely professional, attentive to my needs and questions about a large purchasing decision, and worked with me to get me the brand and units I wanted. They even stayed in touch to make sure the system was running smoothly and working as desired. I’d highly recommend Fixd for all of your HVAC, Plumbing and Appliance repair needs.”

“This company is horrible. Worse than other warranty companies I have used. I had no hot water in my shower for over a month because they never ordered the the replacement catridge that was available at the plumbing store 1 mile from my house. I finally got the part myself and had it installed by one of their technicians. I also had an electrical problem they could not diagnose even though they sent people out 3 times, twice without the necessary tools/expertise to diagnose the problem. They finally said it wasn't covered (after coming out 3 times?) because it would take to long to fix. I hired my own electrician and he found the problem in about an hour and it was fixed a few hours later. They apparently have now changed owership and you can no longer schedule warranty claims on the app or log in online so you have to wait until business hours to call them. They never notified warranty holders of these changes. Your response says a manager has reached out to me but no one has contacted me.”

“Donnie & Chris arrived on time and quickly diagnosed the problem with my dryer. They had the parts available and were able to get it fixed quickly. They were both friendly, professional and thorough in explaining the problem and solution. I would definitely use them again. Thanks for the amazing and affordable service!”

“Our water heater was leaking from the top. So David Gonzales and his teammate from Rockstar were dispatched to come out. They were courteous and very knowledgeable. The information they provided was helpful. They worked thoroughly and were done in a timely fashion. Despite having to replace a water heater they were pleasant and helped us to smoothly navigate through the situation. I would recommend them and there company to others. Fixed repair was recommend as a great warranty company and so far I have been please to have them. Their app is great, customer service is wonderful and responsive. Plus the teams they have dispatched have successfully completed our home repairs. I would recommend Fixd Repair to other home owners as well.”

“Bought two new A/C systems from them and had them install. Big mistake. I have had to have them “repair” their install on both systems. Had an additional return duct installed, it fell apart in the middle after three weeks (the ends were just taped together without using a flexible duct connector). Took them three trips to get it right despite my clear direction on what was needed via their “chat” tech support. Apparently this companies internal communication is non existent. Every supply duct had significant leaks, had them out again to reseal with additional mastic. I discovered today that both systems are blowing cold air from improperly installed condensate drains, so will have to have them out again! If the installation was done properly with the correct parts the first time NONE of these issues would have existed! ABSOLUTE WORST company I have dealt with.!! Also made the mistake of getting their Home Warranty. $500 for a year and still got charged for a service call ($50 per system). I have already submitted a BBB complaint and will probably do another. DO NOT USE THIS COMPANY!!”