Longhorn Services: HVAC & Appliance Repair

Longhorn Services runs HVAC and appliance repair work from Carrollton, Texas. The company handles furnace repair, air conditioner repair, furnace installation, air conditioner installation, air conditioner replacement and heat pump services. They also fix appliances including washers, dryers, refrigerators and ovens. Their service area covers Carrollton, Farmers Branch, Addison, Dallas and Plano. The business states it uses flat rates, a 90-day warranty on parts and labor, and waives the service call fee when a repair is completed. They diagnose issues on site and lay out the options and costs before any work starts.

Homeowners call them for leaking washing machines that tech Greg fixed by locating the source, cleaning the filter and putting the dryer back in place. Refrigerators with compressor leaks and bad evaporator coils get repaired by Joseph W after he correctly identifies the problem that earlier techs missed. Dryers that overheat or show vent issues are handled by Martin Z and Zach who run tests, replace parts like controller boards and finish the job. Oven and washer valve repairs come up too, with Jose D and other techs explaining the steps and completing the fixes on the same visit when possible.

Appointments often get set the same day or next day, and the company keeps customers updated on arrival times. Techs like Joseph and Greg show up with parts on the truck, work through multiple visits if needed to find the real cause and finish the repair without guessing. Service reaches the listed cities around Carrollton. Some jobs cost several hundred dollars even when the parts themselves are inexpensive, and the flat-rate approach is noted alongside the warranty details.

The Google rating sits at 4.7. Reviewers frequently mention clear explanations from techs such as Martin Z and Joseph W along with quick and accurate fixes on washers and refrigerators. A smaller number of reviews point to high quotes or work that needed a second visit to finish.

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“Very quick to set up appointment to fix our leaking washing machine, team was good about communicating arrival times. Tech Greg was very nice, took video of the issue, had everything there needed to quickly address the problem and went above and beyond to put back the dryer that we had moved out into the hallway after finding the leak. He even cleaned out the washer filter! He definitely left the place better than he found it, for sure.”

“Everything about Longhorn Services is great, but was made extra special by their technician, Martin Z. they sent out to troubleshoot my Samsung refrigerator. Martin was not only courteous and exceptionally professional but also highly knowledgeable too. He was able to clearly diagnose the issue and conduct the repair but most importantly explain to me clearly why the repairs are needed. Thanks Again Martin - you were great!”

“I had Longhorn Home Services come out to inspect my less than 2 year old LG front load washer and dryer. The entire experience felt like a high pressure upsell operation from start to finish. The washer was intermittently showing a UE code when we wash blankets. During the actual service visit, their own report states they ran multiple test cycles and could NOT reproduce the issue. Despite that, they immediately recommended replacing the suspension system and quoted over $537 for the washer repair and “maintenance.” For the dryer, their own report states the dryer was heating properly, yet they still generated another $574 quote for “maintenance,” dryer vent cleaning, internal cleaning, and a lint filter replacement. Combined, they attempted to sell me over $1,100 in repairs and maintenance for appliances that are less than two years old. What made this even more concerning was the service tech spent a significant amount of time on the phone with the office while at my house seemingly trying to figure out what to quote on the dryer after acknowledging it was functioning properly. The tech also admitted he could not properly complete portions of the dryer cleaning because he di”

“Jose D. was very friendly, professional, and knowledgeable. He took the time to clearly explain what was wrong with our washer and did a great job repairing it. I really appreciated his helpful attitude and excellent service. I would definitely recommend Jose to anyone needing appliance repair!”

“Both techs were polite and respectful upon entering my home and throughout inspection/service. My dryer vents were not inspected or cleaned as part of the “special”. I am calling to get another tech to come out and complete the job that I paid for. I will not recommend this company…the job should be completed and done correctly the first time.”

“I contacted Longhorn regarding an issue with my dryer overheating about 20–30 minutes into a cycle. Aside from the overheating, the dryer was fully functional. We were able to manage by stopping cycles early. Longhorn was able to schedule a next-day appointment, and I do want to note that the technician was courteous, on time, and communication from the company regarding arrival was great. During the visit, the technician ran diagnostics, including testing the heating element, voltage, etc. indicating everything was within normal range. He concluded that the temperature sensor was likely faulty and recommended a repair costing over $400. Reluctantly, I agreed in hopes I wouldn’t need to replace the dryer. Unfortunately, immediately after the repair, we ran a cycle and experienced the exact same overheating issue. I contacted Longhorn again and the technician returned for a follow-up visit. At that point, I was told the motor had failed and that I would need to replace the dryer. This is extremely frustrating. Prior to service, the dryer functioned aside from overheating, and we were able to use it carefully. After the repair, not only was the original issue unresolved, but the drye”

“Joseph W was amazing! He deserves 10 stars for his expertise. When other technicians had previously misdiagnosed, he accurately diagnosed the problem with my Samsung 4 door flex refrigerator. He replaced the compressor as well as the evaporater coils which had a leak. He was meticulous in repairing this beautiful fridge and it took a good 4 and 1/2 hours. I was so pleased with his work and I would recommend him and his supervisor should give him a big raise. Thank you to Joseph W for his expert and professional repairs. Joseph is truly brilliant and very experienced in his knowledge and repair of Appliances. I really appreciate that Joseph was able to repair my premium Samsung refrigerator when the previous technician had misdiagnosed and told me that there was a leak in the walls of the refrigerator and was unserviceable and to basically get rid of the fridge and buy a new one. The Supervisor from Longhorn Service then sent their most experienced and respected technician Joseph for a second opinion. After Joseph's correct diagnosis and repairs, the fridge is now already back to working exceptionally well! Thank you Joseph W! Highly recommend Longhorn Services for any of ”

“Zach was on time, efficient, explained what needed to be done, procure the necessary items for repair and did the repair efficiently. I really appreciate him and being able to get the job done with that short notice. Thank you.”

“Joseph was amazing! He went through many plans on how to fix our washer. He was honest and worked great to tale care of our needs. Highly recommend him to help with any repairs. He made 3 trips to solve the problem for us!”

“Five stars. This wasn’t a simple repair, but the technician handled it exactly the way you’d hope. He was prompt, friendly, and extremely knowledgeable. He initially diagnosed the problem and ordered a new controller board. When he came back to install it, he discovered the compressor had actually blown the new controller board, so he had to order a replacement compressor as well. He came back again, replaced both the compressor and the controller board, and got everything working perfectly. What impressed me most was that he didn’t cut corners or guess. He kept troubleshooting until he found the real problem and fixed it the right way. Great communication throughout the process and a true professional. Highly recommended.”

“The price was very high, the broad wasn't expensive at all, honestly if I wasnt lazy I should done it myself. I replace the belt which was time consuming.This was 5 minutes top. He was nice , very friendly and well manner, a job well done.”

“Joseph, Joseph and the team at Longhorn Services were absolutely phenomenal working on my washer and dryer at two of my offices. He was highly efficient, incredibly patient, and expertly explained everything he was doing. It is rare to find someone this professional and knowledgeable, he went above and beyond. I highly recommend Joseph to anyone looking for top-tier service!”

“Martin Z did a fantastic job diagnosing our issue, documenting it, and getting us on the right path to getting it fixed. Great customer service, and wonderful disposition. We've used Longhorn before and will continue to do so.”

“Zachary was very personable and I was very pleased with his work. I will definitely call again if I were to need any services in the future. I highly recommend 😊”

“Fantastic service! The technician Martin Z was extremely knowledgeable and friendly. He was able to immediately diagnose the problem and was able to fix everything in a timely manner. I would definitely recommend Martin for any future appliance issues”

“I was very pleased with Longhorn Services. Greg, the technician, was right on time. He was able to diagnose the problem very quickly. He took the time to explain the problem to me and provided the estimate. He had the needed parts on his truck. The repair was done quickly. Now I can do the laundry without being afraid of my house flooding..again.”

“Fridge repair was diagnosed quickly and fixed immediately. Called in morning and got a tech same day. Service was five star great but it did cost a pretty penny for a fix that was 20 mins.”

“Dont us this place. Had them repair my dryer, but because i did not agree to let them clean the duct work, when i tired to use the dryer for the first time after the repair, it did not work. So i had them come out and clean the duct work and repair the dryer again. The tech had to move the washer to clean the duct work, now there is water in the utility room. Fool me once, shame on you, fool me twice, shame on my. Don’t use this company. I won’t.”

“I had never called Longhorn for services but the customer service while setting the appointment and interacting with the technician was superior He was so prepared and professional. My sub zero freezer had stopped working and I was worried it would cost me more than I was prepared to pay, but it felt fair and reasonable . I will definitely call your company for my next repair! Thank you so much !”

“I requested service to fix my washer and my oven. Their response was quick and they were able to come out within a couple of days. I was quoted $450 for my washer to fix the cold and hot water valves in the washer. I thought it was kind of high but I needed it fixed and they fixed it within a few days. The parts were small and very inexpensive but the labor was expensive which took 10 minutes. They quoted me over $700 to fix my oven which supposedly required a new control board. I decided not to have them fix the oven because I thought that was too expensive. I googled to troubleshoot the oven and found out that you could switch off the breaker and it would reset the oven. I did that and it works now. I am just wondering why they didn’t try that first. I will not use this company again because I think their desire to make money outweighs their desire to provide the best service to the customer.”