NISIUSA INC

NISIUSA INC handles appliance repair work out of Carrollton Texas. They fix refrigerators washing machines ranges TVs cooktops dishwashers dryers ice makers and other units for homes and businesses. The company states they use new factory parts on repairs and back replaced parts with a 90 day warranty under normal household use. They accept service requests by phone or form for both warranty and out of warranty calls.

Customers describe techs like Russell Song swapping a broken glass top stove on short notice to keep a weekend intact. Kristopher Anderson has diagnosed refrigerator compressor errors and internal leaks then arranged replacements under warranty. Eric checked in ahead on a dishwasher job and completed the fix the same day. Other calls involved clearing stuck objects from washers replacing TV power units and fixing dryer wiring harnesses after full disassembly. Some visits addressed defrost drains and water filter seals on fridges while others handled screen issues on Samsung TVs.

Reviewers note appointments often require waiting days or a full week for the next slot with techs sometimes lacking notes from earlier visits. A drive out fee applies separate from labor and parts and one account listed 120 dollars just for the trip. Techs communicate directly on follow ups and some arrive on time after confirming schedules. The company works on residential and commercial appliances and handles Samsung warranty claims through dispatched visits.

The company shows a Google rating of 4.4 from 219 reviews. Recurring topics cover thorough diagnoses by named techs on successful calls alongside complaints about fees scheduling gaps and accountability on damaged items. DIRT Score 3.6 from N reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Russel Song was exceptional. He was courteous, clean and quick. To come in on Friday and save my weekend swapping out my broken glass top stove, I owe that man a beer. Highly recommend Russel’s work and professionalism. I’d use him and his compnay for any appliance repairs. 👍👍”

“My fridge had been working, but the freezer part of it was not keeping food frozen. The first tech that came out said the dryer had to be replaced, but they didn’t have the part so I had to schedule another appointment. The next appointment wasn’t until a week later. When the next tech finally came, he said there were no notes from the previous tech. He said the fridge had an internal leak and that it was unrepairable. He said Samsung would contact me for a replacement/refund. He also told me just before he left that the fridge wouldn’t work anymore since it had nitrogen in the system, and that I should take all my food out. I had no warning of this, and no way to prepare, and all the food in the fridge went bad. When I called Samsung the next day, they said that their notes stated that the dryer had been replaced and the repair was complete. So the tech either lied about the fridge not being repairable, or somehow filled out the paperwork completely wrong. I had to set up another appointment which of course couldn’t be expedited and I had to wait another week for a third tech to come out. They did say that if there was a cancellation, maybe I could get my appointment moved up e”

“NISIUSA serviced my Samsung Frame TV on a warranty claim to investigate damage upon shipment that marred the screen by the packing materials. They used a Mr Clean Magic Eraser on the screen itself and completely damaged the screen so that it is seen at any angle. Jin performed the terrible procedure that permanently damaged the screen, yet would not take any responsibility. I contacted NISIUSA and escalated up the chain to management. They admitted that they damaged it but would not take any accountability for their actions and would not replace the damaged screen nor replace the TV, and then i was hung up on. These guys are terrible, if not criminal. If you find that you need them, go somewhere else, because they will make things exponentially worse and leave you hanging. Buyer beware.”

“I’ve been having issues with my washing machine for over a month—multiple problems, actually. It started with strange noises and poor washing performance; the machine is only 11 months old. After making numerous calls to technical support, I finally got an appointment. The technician came, inspected the machine, and found no issues. Since no error codes were displayed, he closed out the service call and left. I immediately ran the machine, but the problem persisted. I sent a video directly to the technician, and—very kindly—he told me he would speak to his manager. He returned the next day and thoroughly inspected the machine until he found an object stuck inside. Thanks to this highly professional technician, I can continue using my washing machine without any issues. His name is Victor Davila; many thanks to him and his team.”

“2 days before Christmas our 6 month old Samsung TV had a power unit failure. Samsung Care recommended NisiUSA to fix our tv, and in less than 48 hours we had a service guy out to our house to fix it. He was very quick to communicate, on time and professional. The tech knew exactly what to do. It took a total of 10 minutes to swap the bad power unit for a new one and boom, that was it, TV working great again. Very satisfied with the service from start to finish. Great with dogs as well!”

“Kristopher Anderson inspected my refrigerator, and the service was excellent! He was very thorough, detail-oriented, and patient throughout the inspection. He took the time to carefully assess the appliance and provided professional service. I truly appreciate his dedication and attention to detail. Thank you for the outstanding service!”

“NISIUSA is the appliance repair group officially used by Samsung. This is the third time I have used their services. My Samsung fridge began sporadically dispensing water off and on and began to leak water slowly down the front. I called Samsung, Ramahdan was sent a few days later. He was able to recognize the compressor was giving an error code, so under warranty, the compressor was replaced. Not under warranty, the water filter assembly had to be replaced as the seal was going out (reasoning for why the water dispenser was occasionally not dispensing water). Also the defrost drain had clogged. He checked everything else, I have a 90 day warranty for repairs, and we saved a $3000+ fridge so I didn’t have to replace it. Ramadhan was very friendly and easy to work with. I would only ask for one recommendation for him - I would request he send a text with an ETA (estimated time of arrival) when he’s on the way. Overall this was a pleasant experience with large appliance repairs.”

“Kristopher A. provided outstanding service on my Samsung refrigerator. He was professional, knowledgeable, and took the time to thoroughly diagnose the issue instead of rushing through the visit. He explained everything clearly, answered all of my questions, and made sure I understood what was going on before he left. It’s hard to find technicians who are both highly skilled and genuinely care about doing the job right, but Kristopher is one of them. He was courteous, punctual, and treated my home with respect throughout the service call. I wouldn’t hesitate to recommend him to anyone needing appliance repair, and I’d gladly request him again in the future. Excellent experience from start to finish!”

“Terrible service! It took two weeks for Samsung to send someone to check my washer. First, they schedule an appointment day, but you have to stay home the entire day because they only send you the arrival window the morning of the appointment. So if you have a job, you basically have to take the whole day off. When the technician finally arrived, he only ran a quick test on my washer and said it “PASSED.” I explained that the machine had shown “passed” before but still didn’t work. He told me, “I’m sorry, the only thing I can do is replace the drain for $240. Maybe that’s the issue, but it’s your choice because the test says it’s working.” I asked him again to actually run the washer and test it properly, but it felt like he was in a rush to leave. He didn’t investigate anything else. What happened next? I tried to use my washer again and, exactly like I told him, it still does not work. I contacted them again, and now I have to wait another week for someone to come back. This has been an extremely frustrating customer service experience with Samsung and NISI USA Premium Care. I also messaged the technician, Albin, who came to my house, explaining that the washer was still no”

“Samsung sent Kristopher Anderson to com fix my fridge/freezer under warranty. He did a great and thorough job diagnosing and fixing my unit. Personable true professional repair technologist that I feel comfortable with in my home.”

“Eric came by this afternoon to fix my dishwasher. He communicated with me ahead of my appointment, to make sure that I would be home, and showed up on time. Eric was extremely professional; diagnosed and fixed my dishwasher efficiently. In a world where it can be very difficult to get good service these days, Eric was amazing. Anybody out there reading this review, I hope you have Eric as your service representative; I’m positive he will get your equipment up and running as quickly as he possibly can. Definitely appreciate him and I hope that if I ever have any other appliance service needs, Samsung sends him out to my house.”

“Love, love, loved Young C; Tech that came to assist. He was running late , but apologized for the delay. Had the best personality. Please beware that this company charges hi fees just to drive out. This does not go towards your repair cost. Just $120 to drive out and tell you what's wrong with your appliance. Even if you already know what's wrong and told them what needs to be fixed. Then there's another charge for labor and a separate charge for the parts. I came out with a greater than $400 charge for 7 minutes of service. That is arriving, replacing the part and paying the invoice... All inclusive. I want to stress again that the Tech was awesome! The nicest person ever.”

“My husband made an appointment with a technician to fix our Samsung drier. They wanted us to pay $330 in advance and an explanation of the problem. I paid, made the appointment and sent them the detail of the issue. A few hours later I got a call to schedule the appointment and to pay for it. Again. I explained that I already had done both. 5 minutes later they called again, asking the same thing. I have reminded them that I did - again. Then they asked me where is the drier, and I told them it was on top of the washer. They asked me to take it off the washer and place it down for the technician. I told them that I cannot lift a 150 lbs. by myself, and to have the technician do it or bring someone to help him lift it. Then they asked me to find someone to help me lift it instead! I said that I don't have anyone to help me do that. Then, they suggested that I cancel the appointment, since the technician might not be able to fix the problem if the drier is not on the floor. I have never encountered such lack of professionalism from a Samsung service technician or company. I will not be using or recommending this company to anyone, since they seem to have too many to justify this rude”

“Russell did a phenomenal job on our dead Dryer. He was prompt on time and efficient. Incredibly knowledgeable about his craft. He had to literally take the dryer apart down to the bare bones and replace a wiring harness. What would’ve taken me days probably, he did it in less than an hour. Thank you, Russell for your kind and efficient service.”

“I recently had my broken cooktop repaired by Russell Song, and I couldn't be happier with the service! During the repair, an unexpected issue came up, but Russell handled it proactively. He communicated with multiple parties right away to ensure everything was resolved on the same day. He was extremely kind, fast, and clear with his communication. Everything about the service was satisfactory. Highly recommended!”

“The company fixed the issue fast and kept me informed about the technician visit, including informing upfront how long it would take to arrive. The technician Kristopher was great, looking at the original issue plus other error codes that I couldn’t have noticed myself. The refrigerator is working great now.”

“Kristopher was great to work with and extremely knowledgeable and efficient with his time. Turns out that our fridge had a defect with holding pressure and determined that it was leaking from within which required a replacement.”

“Though I have my complaints about Samsung it self, I can not take away from the repair man Rob. He was polite, knowledgeable, he showed us things that we should be doing to keep up on maintenance. He was great. Very kind”

“Kristopher was great! Him and his partner came diagnosed the issue with our tv and made repairs in a timely manner glad to know Samsung has good trained technicians out in the field! Couldn’t be any happier.”

“There are two engineers from the same office attended this issue. First engineer was lazy and he just ran ipad software check for the heavy noise throttling sound and reported it is normal. he also suggested to buy new one or he was planning to replace the parts which he estimated 800$ around. But another engineer Mr. Isaac came and he troubleshoot the issue nicely and found that screw fall down and he put it back. That fix the issue and saved money and Samsung brand value. So 5 star goes to Isaac and to the managers who send them.”