All Star Appliance

All Star Appliance handles appliance repair work out of Cibolo, Texas. Hector owns the company and works alongside technicians including Julian, Rafael, Rick, and Kosh. They service refrigerators, ice makers, dishwashers, freezers, dryers, and washing machines, often through home warranty companies that send them out for diagnostics and part replacements. Office staff such as Lulu handle calls and scheduling for these jobs.

Reviews describe refrigerator repairs where an evaporator fan gets replaced after a quick Saturday diagnosis and Monday install, or an ice maker gets flagged for full replacement after a service call. Dishwasher jobs involve motor and part swaps that sometimes leave the unit still tripping breakers days later. Freezer issues lead to defrost instructions that clear buildup for a week before the problem returns. Dryer fixes include temporary workarounds to keep the machine running until parts arrive, while washing machine calls end fast with a diagnosis but no further checks.

Appointments often come with one hour windows instead of longer blocks and confirmation calls the same day plus a half hour notice before arrival. Parts pricing gets quoted after the initial visit and sometimes subtracts the service fee from the total. Response times vary with some techs calling back promptly on costs and others failing to submit paperwork to warranty firms within required windows or return texts about ongoing issues. Service stays local to the area with on time arrivals noted in several cases.

The Google rating sits at 3.2 from 22 reviews. Positive notes focus on Julian handling multiple home appliances with clear knowledge and fair pricing, while negatives highlight follow up gaps, rude phone handling, and claims closed without completed repairs. Communication and scheduling problems appear often alongside mentions of quick fixes by named techs. DIRT Score 2.1 from reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Horrible service. On July 15th A Star was contacted by 2-10 Warranty Company to repair my ice maker on my refrigerator. The A Star technician came out (Richard Kurka) and looked at the appliance and informed me that the ice maker was non operational and required replacing.He then charged me $115.00 for a service call. He told me that he would call the warranty company and me the next day (July 16) to submit the diagnoses and part number for ordering. The warranty company that contracts A-Star Appliance Repair requires them to submit the appliance diagnosis and part request within 24 to 48 hours of the service call. He did not call me or the warranty company to submit the proper information. The warranty contacted him 3 days after the service call and he told them that he would submit the diagnoses to the and he never did. After one and a half weeks still no response from A Star Appliance, so the warranty company cancelled the work order. I call A Star Appliance Repair today (July 25) and asked why nothing has been done on the warranty work order by them. Rich was rude and dishonest and said he had ordered the part. I asked him for the part number and the date of the order an”

“Excellent service on my refrigerator! Above & beyond! They gave me a 1 hour service call window, instead of the typical 4 hour window! Rafael diagnosed a burned up evaporator fan on Saturday, part was available and installed by Hector (owner) on Monday before I had to leave town. They worked easily with my home warranty plan. So glad I called Star. 17 year old refrigerator has more years of life. Office staff easy to work with. Thank you!”

“I called Electrolux to have my dishwasher serviced. They set up a repair with Allstar. The technician Julian came out to check my dishwasher didn’t trouble shoot it or nothing. Said it needs a new motor and 2 other parts. Had to wait 2 plus weeks for those. They finally came in and he replaced the parts. I asked him before he left what were the chances of my dishwasher not working still after he left he said zero. 20 mins after he left bam, dishwasher still not working and tripping the breaker. I got a call back saying it had to be an electrical issue so I thought that might make sense and called the electrician. They came out replaced the breaker and tested the outlet, nope! I even ran the dishwasher to numerous outlets and it still tripped the breaker. Moral of the story this guy has no idea what he’s doing. Save your time and money he needs some new training especially for Frigidaire appliances. Now I have to wait for a certified Electrolux technician to come clean up his mess. I will add the receptionist is very friendly out of everything I do appreciate her customer service but not so much the work.”

“I was really happy with my All Star experience. Julian came out, diagnosed my problem, and I paid my service fee. They called me back promptly to let me know cost of part and installation and subtracted the original service fee. Great, prompt service at a fair market price. Super nice guy, too.”

“Terrible service. Came once to repair and he looked at the freezer and noticed ice build-up. He informed me to defrost entire freezer for 24-48 hours and to plug it back in to see if this would solve the problem. It did solve the problem for a week and I texted him to say as much and he said "awesome", but same thing happened again. Texted him again to advise of the same problem as sell as well to say as much as well as calling the warranty company to have him return to fix the problem. Also, texted him twice afterwards as well as sent him a video of the noise and not return text and no phone call after receiving three calls from the warranty company. Not good for business.”

“Julian with All-Star Appliance is always someone I depend on. He is repaired many appliances in our house. We definitely recommend him to friends and family whenever they are in need.”

“Update: hes super shady. not even looking at my messages now and still hasn't sent the receiptand warranty he promised. Poor communication and scheduling. Quoted 65, replaced a sensor, then said it's 300 or he can take the part back. Wish I'd told him to take it back and gotten another lil 200 Machine. He had me wait 3 days and knew I had to go to work right when he finished.”

“All star hung up and was rude on phone. Had a warranty claim and got an email from my appliance company that they’d have a tech out certain day/time. All star called morning of while I was in meeting and said they only wait 5 minutes before leaving. They tried calling again but I was in meeting. Calling the day before and confirming and getting a gate code would prevent this problem. Once I called the lady back to get them by she refused and said she’d reschedule but that wasn’t practical...they already had time allotted for us. Then she hung up on me. They should reassess their customer service protocol.”

“This company responded to a warranty repair call for my home refrigerator on May 20. They had to order parts and would come back to repair. They NEVER came back. Now over 100 days later I called Frigidaire to find out what happened with my claim. They said that All Star had already closed out my claim and gotten paid. Complete fraud! I would never use this company based on this experience.”

“I have to say that the service from All Star was great, Julian was quite a gentleman, courteous, knowledgeable and a pro. His staff, a lady in particular, that answers the phone very nice! Great experience!! Being a Re/max Realtor, I am very aware of good service, recommend All Star Appliance to all. I”

“I recommmend them . They called to confirm the day of and then called 30 minutes before appointment and showed up on time. Julian was very knowledgeable about my Frigidare. Fixed in 15 minutes. Love these people and would recommend.”

“Julian was on time. He was professional. He knew what was wrong immediately when i told him of the very hot partition between the two compartments an the refrigerator running continuously for 20 days. i would recommend him again, thx Julian!!!”

“I’ve had a lot of exposure to all kinds of repair companies and they absolutely are not all created equally, Rick from A-Star was super professional, efficient, and also went above and beyond by Mcguyvering my dryer so I could use it until my part came in. SO AWESOME! Thanks Rick!”

“Tech was rude and angry!! Diagnosed issue in 30 seconds without even touching the washing machine.??!! Did not want to answer questions. Left since he had wife waiting in car!!”

“Spoke to Lulu on the phone. She answered all my questions and was very professional. Very welcomeing and friendly. I had a clear direction from her. Appreciate the help”

“I had a great experience with them. Service was prompt, the technician was extremely friendly and professional. I thought the price was very fair. I would absolutely recommend them!”

“Can not say enough good things about All Star Applience ! Jullian is a true professional. If you need help , no one is better !”

“We had exactly the same experience as Emily, word for word. We'd trust them again without question.”

“Out standing service. Kosh knows his stuff. I would tell a friend.”