Sears Appliance Repair

Sears Appliance Repair operates in Cypress, Texas, and handles repairs on major home appliances. The company works on washers, dryers, refrigerators, dishwashers, ovens and stoves. Technicians service brands including Whirlpool, Samsung, LG and Maytag. They cover Coles Crossing, Fairfield, Riata Ranch and communities along the Northwest Freeway, with contact available at 346-666-5059 for scheduling.

Customers describe repairs such as Paul correcting a dryer after months of incorrect parts arrived, then installing the right ones so the unit ran properly. Mark handled multiple dryer and washing machine jobs, completing them quickly while keeping customers informed. Other technicians like Mike, Kelvin, Floyd and Marc C addressed washing machines, dryers and older microwaves by locating substitute parts when originals were unavailable, leaving units working again after single visits.

Scheduling happens through phone or online systems that list same-day options and upfront pricing. Reviewers note service windows often stretch across many hours with updates sent by text, and some mention paying diagnostic fees before work starts. Technicians frequently arrive, diagnose issues like low refrigerant or clogs, and finish the repair on site when parts are on hand, though automated phone lines and rescheduling can extend the process.

Reviewers often note technicians who show up prepared, explain steps clearly and finish jobs without extra trips. Complaints center on long wait windows and difficulties reaching live support for changes. DIRT Score 4.3 from 262 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“After three months of waiting on the correct parts, Paul came in and determined that we had the wrong parts, he ordered the correct parts and two days later came and installed them. My dryer works great now. It was obvious he knew what he was doing! Great Guy! It was under Sears Warranty, so I did not pay anything.”

“Mark is is one of the best technicians that I've met and it was an honor having him work on my dryer! Mark has great customer service and very respectful! He also got the job done in a timely manner! So therefore I recommend Mark to any body! Awesome guy I give him 5 stars 🌟”

“Mark has been marvelous. He did a great job in repairing my washing machine. A very nice person too.”

“Joshua came out and inspected the system and found it low on refrigerant. He also inspected the attic components and found that critters had eaten through the ductwork in a number of locations, which was allowing cold air to escape into the attic. He added refrigerant and advised for another service call to handle the duct work (as per our Choice Home Warranty guidelines). While late in the day, was pleasant to work with and communicated the issues clearly.”

“Worst service ever experienced with an appliance repair. First, the automated phone support is terrible. You can’t speak with a live person. Second, the technician did not arrive during the scheduled 4 hour window. Third, the incorrect part was ordered. Ordered new part and system doesn’t recognize the part was delivered. Fourth, system keeps changing my appointment because it thinks the part hasn’t arrived. System keeps rescheduling my appointment. Fifth, when call to reschedule, the AI assistant hangs up. Sixth, they make you pay for the service before work is performed. Seven, there is no live person to call to complain or receive a refund for unperformed service work. My recommendation is to not use this repair service.”

“Great asset to SEARS HOME SERVICE - GIVE KELVIN A RAISE- reassesd the first Sears tech ' Kelvin knows his business - he is efficient, timely - and fixes problem - when he fixes the problem he shows you he fixed it. Referral worthy.”

“Mike was on time and very knowledgeable with his job. If I need any appliances worked on at a later date I would call and ask for Mike. Job well done!”

“Repairman never came to my door. Did not provide details of the repair and left without advising if the service was complete. This was on my split service AC unit. I’ve waited 2 weeks for the repair and nothing but a receipt for completed work I cannot verify. Very poor communication and customer service. I tried calling the number provided but I cannot talk to a live person.”

“Mark was an outstanding technician. Very polite and patient with me. Got the repair done in a timely manner.”

“The technician was very knowledgeable. Kept me updated and gave me some good tip for possibly other issues.”

“Our service tech was very knowledgeable and professional. We highly recommend Sears Home Services”

“Floyd came in and got the job done! Very quick and efficient and cleaned up afterwards!”

“Experience friendly technician. Did not make his time slot, but everything else was good and he was only 30 min out of his scheduled time.”

“Excellent service! We will definitely use them again!”

“I want to commend the SEARS technician, Marc C, who came to repair our microwave oven. He had to drive quite a distance to reach us, which we truly appreciated. Despite the inconvenience, he arrived promptly and maintained a professional and courteous attitude throughout the visit. What impressed us most was his resourceful and expertise. Our microwave was quite old, and original replacement parts were no longer available. Instead of giving up or recommending we replace it, he found suitable parts and repaired the unit successfully.It's clear he's not only highly skilled but also takes pride in solving problems creatively. Thanks to his efforts,our microwave is working perfectly again. We're grateful for his dedication, professionalism, and the quality of his work. SEARS is lucky to have such a technician on their team!”

“Roman followed a step process to rule out and diagnose the problem. He was polite and informative when he communicated the plan.”

“Joshua did a great job trouble shooting my faulty AC system, got me back up and running quickly.”

“Service was great, just the timing of the visit was kind of late. Very happy”

“The technician was very good once he arrived. My window was 7am-6pm! This is not a window period just say the date. This is so dated not to be able to provide a 4 hour window for upcoming service. I had to have someone waiting in a house that was 90 degrees. Once we finally received a text giving a time the time continued to change . My suggestion is to be more compassionate about the heat and people’s time. AC is fixed so the tech did do his job once he arrived and the deductible was paid .”

“Was charged 130 diagnostic fee but the technician wasn't able to find out what the issue was but yet still charged me, never using sears again ,I should be issued a refund but I'm sure that won't happen”