Professional Appliance Repairs

Professional Appliance Repairs handles appliance repair and installation work for both homes and businesses across the DFW area from its base in Farmers Branch. The company services refrigerators, ovens, cooktops, dishwashers, washing machines, dryers, ice machines, and commercial refrigeration units. Reviewers note that the firm accepts calls or texts for scheduling and maintains an online payment option along with job tracking tools. Technicians listed in feedback include Ethan, Jerry, John, Jose, Jason, Aaron, Brian, Brad C, and Guy, who handle the day-to-day service calls.

Customers describe repairs on Viking ovens where Ethan removed the unit from built-in cabinetry, replaced the control board, and cleaned the workspace afterward. Other jobs involved Jerry diagnosing a washer issue and laying out the steps needed to restore operation. Jason fixed a washing machine that had stopped working properly. Brad C identified a dryer squeak, ordered replacement parts, and cleared an obstruction from the vent hose. Additional calls covered refrigerator problems, cooktop faults, and ice machine maintenance, with reviewers noting that the technicians explained the root cause and next steps before proceeding.

Service calls typically arrive inside the stated two-hour window and often early. Reviewers mention clear communication during the visit, with technicians breaking down the problem and options in plain terms. One customer noted reasonable pricing after the work was completed. The company covers the broader DFW region and handles both residential and commercial equipment without requiring advance notice beyond the initial call or text.

Feedback shows consistent comments on punctual arrivals, straightforward explanations, and effective fixes across dozens of reviews. The company holds a Google rating of 4.8 from 207 reviews. DIRT Score 4.6 from 207 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Called to have our washer diagnosed as it was not draining. Within the first 3 minutes - said they can not pull out the washer (said it was not secure on the pedestal) and then charged $203 for the trip fee. I asked - can you just look at the other washer and ensure the filter is clean, so I at least get something for your "visit" - I was told that would be an extra $99 for a second machine. While I understand there is a trip charge (time / vehicle) - I do not understand why they could not substitute the other washer. He said I will send you a quote for repair so you have something for the $200 charge. Interesting the quote was for $1200 repair to replace the pump. More than a new machine. I am shocked they have such great reviews.”

“If I could give a lower rating than 1 I would based not on performance but in due diligence. I made an appointment with this company on 4/29 for an appliance repair. We subsequently found out that the issue was not with the appliance but an electrical issue at the transformer. I contacted ARP to cancel the service appointment and was told it was cancelled. Lo and behold, Friday morning after 10am a repair person shows up at my door. This company does not have all their ducks in a row. I would not recommend them or HomeSafe warranty company at all.”

“Ethan arrived on time. He quickly diagnosed the problem and efficiently replaced my Viking oven's control board. He deftly removed the double oven from the built in cabinetry and to my surprise, vacuumed the workspace once he finished repairs. He was affable and courteous and even helped me troubleshoot a separate issue I had with my oven's clock. He is an asset to any company and I personally hope he will be around to service my Viking double oven for many years.”

“Jerry arrived promptly and within the first hour of the 2 hr arrival window. He was very polite & professional! He quickly diagnosed the issue and gave me a breakdown of where the problem lied and even gave me a full game plan of what was needed to get it back to working. He was very transparent and it is clear he was experienced. I will definitely use their services again, I would highly recommend them!”

“John is a superb and professional all the way . Very patient and thoroughly explanatory …”

“Jose was incredible. Great service and very knowledgeable!”

“Great experience. Easy scheduling. Great tech. Simple, skilled, viola. Much appreciated.”

“Jason did an awesome job fixing my washing machine! Great experience from start to finish - prompt arrival, very professional, and took the time to explain everything. The repair was quick, and my washer is running perfectly now. Really appreciate the great service - highly recommend!!”

“Ethan was super professional and very easy to work with and very helpful. I highly recommend him and his company professional plants.”

“They are the best. Ethan goes the extra mile every time.”

“Very professional, friendly and efficient service. Really appreciate such a great repair service.”

“Aaron and Brian provided excellent service. Prompt, courteous, knowledgable. They get it right. I am pleased to have a firm who can service my kitchen aid (and other brands!) products. VERY GOOD CUSTOMER SERVICE also. From scheduling, to arrival etc. ALL GOOD HERE. UNQUALIFIED RECOMMENDATION! :)”

“Repair person took his time to diagnose problems and was honest with the repairs. Highly recommend!!”

“Nicest repair guy! Quick, efficient and polite.”

“Brad C came to service my dryer and quickly diagnosed the squeaking noise. He was able to order the parts and will return when they arrive. He also uncrushed the dryer hose to make sure there were no obstructions. In general he was professional and a wealth of info on washer/dryers. I have used Professional Appliances before and never disappointed.”

“Our service provider, Guy, is exceptional. He was very responsive, knowledgable, communicated every step of what needed yo be done very clearly. His attitude is so positive. Your company is fortunate to have an employee as exceptional in every way. Guy represents your company in a way that should make you proud”

“Fantastic service on my Viking Range! Extremely knowledgeable and friendly.”

“The technician was very thorough and checked absolutely everything on the appliance. When he found the faulty part, he did everything he could to find a replacement (it was an older model). He also made some suggestions on things we could do moving forward. Very happy with the service. Will definitely use again and recommend to others. Thanks you!”

“Jerry got my problem solved quickly, and he was very professional. I would recommend him anytime if you’re looking for someone dependable and honest.”

“Aaron was fantastic! He explained everything and was professional, patient and helpful. Pricing was very reasonable. Will definitely call them again - highly recommend!”