Powerhouse Appliance

Powerhouse Appliance handles appliance repair work out of Flower Mound, TX. Riles Alexander runs the company and takes calls for fixes on dishwashers, washers, dryers, electric stoves, and related items like kitchen faucets. He assesses problems on site, orders parts when needed, and completes the repairs himself.

Customers reach out for leaks in dishwashers, dryers that stop running right, washers with balance issues, and stoves that lose power to burners. In many cases Riles shows up, identifies the cause, replaces parts, and leaves the unit working again. Other calls involve tune ups on icemakers or checks on units bought elsewhere, with some jobs including extra steps like wiring corrections to prevent future trouble.

He often replies fast to requests, arrives within the window promised, and finishes jobs in a couple hours at prices called reasonable. Service stays local to the area around Flower Mound. At the same time multiple customers report advance payments for parts that never arrive, missed follow up visits, and no replies to texts or calls after the first appointment.

Google shows a 4.3 rating from 74 reviews. Common notes cover solid repairs on the first visit alongside repeated complaints about unfinished work and ignored messages after payment. DIRT Score 4 from reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Riles was on time and had the necessary tools to check on our leaky dishwasher. He didnt try to unnecessarily have us repair stuff and was honest in how the issue could be addressed. He even suggestted that the fix could be handled by me - something that you dont see a lot. Lot of repairmen try to sell you additional repairs. I would recommend Riles for any home appliance repair needs.”

“BUYER BEWARE!!! Riles Alexander took $500 from me for a dishwasher repair and it NEVER worked again!!! As if this wasn’t enough of a SCAM, he would NEVER show up when he said he would, and would NEVER respond to my text or calls. Using RILES was the most frustrating experience I have EVER had with a service company. ANY positive reviews on here are COMPLETELY FAKE, as I noticed he was a NOW SHOW and THIEF with many others. STAY AWAY from this company as I am a REAL customer.”

“Riles went above and beyond to meet our request. We contacted him to inspect our dishwasher that had leaked for months, electric stove burners that no longer received power, and honored one last minute request to install a new kitchen faucet. His service was quick, affordable, and informative. 10/10 highly recommend.”

“Riles was on time and explained what was wrong with our dishwasher and did a great job on repairing our dishwasher and works great now. It was reasonable charges since parts were needed. I will use him again. Very nice young man. Elva Garza.”

“Riles came out to determine what was needed to repair my washer. I was told that the part would cost $450 and be delivered to my home directly then he will come and do the repair. He asked that I Zelle Payment him the $450. 1 month later the part still has not shown up and Riles says he was checking the status. I never said a part order confirmation. According to Riles the parts company refunded him the $450 since they could not get the part. I have asked Riles for the refund money every day for 3 months. At first he kept saying he was sending it to me now he does not answer phone calls or text message. My bank said that Riles company Powerhouse Appliance is most likely a scam.”

“Mr. Riles Alexander the owner of Powerhouse Appliance was promptly on time, which I very much appreciate, because my time is valuable to me as well. Mr. Alexander assessed the situation before diving into the job, and informed me of certain things that were okay with my dryer, and things that weren't okay with my dryer due to improper installation of my dryer by the previous company that I purchased it from. The wiring was not installed correctly on the back of my dryer, and he quickly assessed that it needed to be fixed. Although it was running fine, it could have caused a malfunction by who I purchased my dryer from. He saved me a lot of money in the long run. He also replaced my old dryer adapter with a new one that fits the outlet that I have now. I'm very happy with the service provide, and trust him do electrical services for my house. I would highly recommend him with his skill set, and professionalism.”

“Riles was very professional and explained the process of fixing my dryer really well. He got it done in a reasonable time frame and it’s working like new. Highly recommended”

“We were very pleased with Riles and the great work he did for us today on our washer and dryer. He replaced the standard parts on the dryer with others that will last much longer than the originals. His price quote that he gave us before he came out was spot on and he even did a good deal more work than was expected. Along with all that he called us in to give us some pointers on how to avoid future problems. We will definitely be calling Riles in the future for ALL of our home appliance repair!!”

“Riles was very prompt and was able to solve my problem very quickly. He was also very nice and knowledgeable. Out of all the professionals I reached out too he was also the most reasonably priced! Appreciate him and I will be keeping him in mind for any future appliance issues.”

“Riles took the advance to order the new parts for the appliance repair but never returned. Gave excuses many a times when I called him. Didn't finish the work and also didn't return the advance payment he took.”

“Purchased and took delivery of a refurbished washer/dryer pair from Riles in March of 2021. I paid for 1-year warranty protection on both units. The dryer was DOA and was repaired after 1 month of back and forth and multiple no-shows. This same dryer broke again 4 weeks ago. He missed our scheduled appointment (per usual), hasn't called me back, and ignores my messages/calls even though the unit is still under warranty. I can understand that things happen and people miss appointments, but I CANNOT accept being cheated out of the money I paid for the warranty protection. Now I have to hire someone else to fix my dryer when I ALREADY PAID Riles to do it.”

“I am trying to get in contact with Riles Alexander. He has done appliance work for us in the past and we were very please however he recently came to the house to do a tune up on our icemaker. We paid for parts he ordered and he was supposed to return in two weeks. Now I cannot get ahold of him and his number is disconnected. Does anyone know how to reach him? Does he have a new number? I normally would not have paid for the parts in advance however we had used him before and everything went very smoothly. I am reading all of these reviews now and wondering if I have been scammed.”

“Riles contacted me right away with pictures of his work and an estimate based on the work I needed done. He was here for less than 2 hours and my dryer runs like new! He also was very respectful and followed COVID masking protocol while in my home which was really appreciated. I would definitely recommend him to others :)”

“Riles was very professional and knew exactly how to replace the parts on my dishwasher. He was thorough and finished the job quickly. I have referred him to most of my family. Thanks Riles!!!”

“Excellent response, service, and value! Riles identified the issue with my front-loading washer immediately, repaired it quickly, and explained what caused the issue and how to prevent it in the future. He had a cancellation this morning and called to see if he could arrive earlier than promised. Great communication, punctuality, professionalism, and very reasonable price.”

“BUYER BEWARE: Riles came out to replace suspension rods in Samsung washer due to imbalance load. After about a week, the issue came back. I reached out to Riles and we scheduled to come out at a specific date/time, that time came and went. There was NOT follow-up from Riles and no response to my repeated phone calls/text messages. After about 3wks, he did reach out, apologized and scheduled a date/time to come out, still the same thing with no contact after missing another appointment date. This is VERY unprofessional and will NOT recommend. Oh, I still have not heard from Riles, since then I called a PROFESSIONAL/RELIABLE tech who resolved my issue.”

“Riles was very knowledgeable and efficient. Not only assessed the problem quickly and solved it shortly after that. Glad I reached out to Powerhouse to get the problem with my washer rectified.”

“Riles did a great job and made sure that the washer was fixed correctly. Riles was friendly, professional and respectful of my home and I will hire him again.”

“They were prompt and fast. Riles diagnosed the problem and had my washer running again within 15 minutes. He was also very friendly, professional and was upfront about everything before he started.”

“Riles responded quickly to my request and resolved the issue. He is professional and pleasant to work with. You rarely come across a technician that is knowledgeable affordable and great communicator. I enjoyed working with Riles and will be using him for my future needs”