RFI SERVICES

RFI Services handles appliance repair out of Garland, Texas. Hai runs the company and takes care of refrigerator and freezer repairs for local customers. He focuses on fixing cooling problems, replacing parts like evaporator fans, and getting icemakers working again. Reviews show he deals with both new units and older models that have stopped running.

Customers report fridges that quit cooling or developed leaks, and freezers that failed after the warranty period. Hai has diagnosed issues on the spot, ordered needed parts without extra charges, and finished repairs the same day or the next morning. One job on a 1988 Maytag model cost nine hundred ninety dollars and came with a three month warranty on the work. Another time he drove a long distance to fix a freezer at no charge. He has also swapped in replacement icemaker units he kept on the truck and explained whether repair or replacement made more sense.

Hai answers calls right away and often sets up visits within thirty minutes or for the following day. He shows up on time, explains the problem in plain terms, and gives clear prices before starting. Pricing stays fair with no markup on parts, and he leaves the area clean after the job. Service covers the Garland area with flexible hours that include evenings when needed.

Reviews give RFI Services top marks for reliability and straight dealing across many jobs. DIRT Score 4.9 from 169 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Hai did an excellent job replacing the evaporator fan in my refrigerator. He was prompt, friendly, professional, and very personable. He clearly knew what he was doing and completed the repair efficiently. Best of all, his price was extremely reasonable. It’s not always easy to find someone who provides great service at a great price, but Hai absolutely delivered. I highly recommend him!”

“Hai was outstanding! I called him and he called right back and came to my house within 30 minutes. Professional and courteous. Diagnosed the issue after testing my fridge. Gave me a precise cost of the required parts needed and labor. Went to the parts distributor to get the parts and returned right away to install them. He did not mark up the price for the parts! He was extremely knowledgeable and efficient and got my fridge back up and running quickly. I highly recommend him!”

“Hai is very professional and efficient. He explained his assessment and offered next steps. He then priced it out and allowed us to decide. He is technical but can relate it to the everyday guy. He’s also a nice , pleasant person. Thank Hai!”

“Great service from RFI! Our in-fridge icemaker quit working, so i reached out to RFI on a weeknight. Within a few minutes, the technician Hai responded and set us up with an appointment for the following day! He arrived on time, was very courteous and professional, and was able to diagnose the issue. He happened to have a replacement unit in his truck, so that was a great solution! We are very grateful for Hai, and we highly recommend him and RFI for all fridge/freezer repairs!”

“Hai is not only professional and good at what he does. He’s kind and generous. My freezer stopped working after my warranty period and yet he drove from far away to repair it for me for free! I absolutely recommend him any day. Honest, professional and trustworthy people are rare. Hai is one of a kind. Thank you.”

“Hai helped us fix our upright freezer that suddenly stopped cooling. He was very quick with scheduling and response times, arrived on time, and worked efficiently. He was very transparent about whether it would be cost effective to repair or replace and had fair pricing. I would definitely recommend him for fridge and freezer repair!”

“Hai is hands down the absolute BEST! He was referred by a friend and came to my house immediately. Refrigerator AND Freezer fixed in less than 24 hours! He’s honest, trustworthy and I will refer his services to EVERYONE!!! He’s more than fair on price too!!!”

“I had a small leak in my fridge and found Hai on Nextdoor as someone highly rated so I reached out and he called me immediately and set up time to come by the next morning. He fixed my issue, fixed a few more issues and was affordable. I love the fact that he only does fridges so he's a total expert. For instance, he knew that the part that needed replacement was manufactured by a different company vs. what my fridge brand was so he didn't have to waste time figuring those nuances out which I appreciated. He was super communicative throughout and didn't see it as a hassle to educate me on everything he was doing. Although I hope I never have any more issues, if something did come up I'd call Hai in a heartbeat.”

“RFI Services did an excellent job repairing my refrigerator. Hai, the owner and technician, was prompt, professional, and very efficient from start to finish. He quickly diagnosed the problem, explained what needed to be done, and had the fridge working again in no time. The pricing was fair, he left the work area clean, and the whole experience was smooth and hassle-free. I highly recommend RFI Services and Hai for any refrigerator repair needs.”

“Hai was super knowledgeable! He responded quickly when I left a message. He arrived on time the next day. Quickly diagnosed the problem, explained it to me and was on his way. I’d trust him with my dogs! So nice to come across a repairman. I highly recommend his services.”

“Hai was wonderful to work with. He was able to diagnose the problem with our fridge and had the part ordered and appliance repaired within a few days. Super easy to work with and very responsive.”

“Hai is the best. Quick return on my call. Quick appt. And super smart on fixing older refrigerator models. Ours is a MAYTAG. We had our 1988 model fixed for $990 instead of getting a crappy new one It was worth it and a 3 month warranty on his work”

“I have used Hai more than once and he continues to exceed my expectations. He responds quickly, showed up exactly when he said he would and his pricing is very fair and reasonable. It is hard to find someone this reliable these days. I will definitely continue to use his services and highly recommend him to anyone looking for honest, dependable work.”

“One of my neighbors recommended Hai. I reached out to him, he was very responsive and made an appointment for the following morning. He was on time, displayed his understanding of assessing my problem and solved it fairly easily. Kai is very personable, knowledgeable and extremely fair with his pricing. I am happy to recommend Kai to anyone looking for an appliance repair.”

“Very professional and proficient! He came out the same day and repaired our upright freezer the very same day. He even stopped to explain the mechanics of how our freezer stopped working. He even cleaned the freezer after he repaired it! Who does that? Wow! We’re definitely customers forever.”

“I've been using Hai the owner of RFI Services for a few years and really happy I found him. If you are looking for a refrigerator/freezer service man, it would be difficult to find a better and certainly more honest man than Hai. I highly recommend RFI Services.”

“Hai was an amazing technician and we will definitely hire him again, if needed in the future! He was easy to work with, had very accommodating hours, and was very honest with his pricing. He gave us several options to remedy our frig issue and we chose the best one for our situation and budget. He was happy to help us with our frig and again, he made the process so easy and hassle free! Thank you Hai so much for your excellent work and customer care!”

“RFI, Hai V just repaired our refrigerator. He was very prompt, called us when he was on his way. Explained our options. Great customer service and good prices, highly recommend!”

“Hai is a great person, very responsive, and fair. He called me back while on vacation and out of town, and came immediately after he came back to fix my fridge. He is a great guy and I would highly recommend him, you would not regret.”

“⭐⭐⭐⭐⭐ Although we ultimately decided not to move forward with the repair because the cost was more than 50% of the price of replacing our refrigerator, our experience with Hai was outstanding. Hai was extremely professional, knowledgeable, and honest throughout the entire visit. He took the time to thoroughly diagnose the problem, explained exactly what was wrong in terms we could easily understand, and walked us through every available option without any pressure. We really appreciated his transparency and willingness to answer all of our questions. What impressed us even more was that he gave us 30 days to think it over if we decided we wanted him to complete the repair. That level of customer service and integrity is hard to find. If you’re looking for someone who is experienced, trustworthy, and genuinely wants to help you make the best decision for your situation, I highly recommend Hai. Even though we chose not to have the repair completed, we wouldn’t hesitate to call him again in the future.”