Mr. Appliance of Southlake-Grapevine

Mr. Appliance of Southlake-Grapevine operates as an independently owned franchise in Grapevine that focuses on repair and service for major home appliances. Their work covers microwave ovens, refrigerators, washers, dryers, dishwashers, ice makers, and stovetops. The business handles both residential and some commercial equipment such as restaurant fryers through scheduled visits from their technicians.

Reviewers describe specific jobs including replacement of a refrigerator control board, a dishwasher motor, a broken latch on an older unit, and gas line fixes on a stovetop. Technicians named Andrey, Patrick, Lance, James, Chris, Christian, Banks, and David diagnosed problems on site, ordered parts, installed components, and tested appliances afterward to confirm operation. Other calls involved ice maker repairs, washer fixes with spare parts carried in the truck, and evaluations that led customers to replace rather than repair older equipment.

Customers note quick scheduling often the next day after an online request or phone call, with technicians arriving on time or early and explaining costs and options before any work. The office staff handles rescheduling when needed and follows up on part orders, while technicians provide honest assessments that avoid unnecessary repairs and sometimes offer tips on preventing future issues. Service stays within the local Grapevine area with clear communication throughout the process.

The business holds a 4.9 rating across the provided reviews, where recurring topics include knowledgeable technicians, efficient problem diagnosis, and professional conduct from both field staff and the scheduling team.

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“We own a Restaurant and was having trouble with one of our fryers, I called your office and was promptly responded to by a live person who was very helpful in setting up a prompt appointment for us. Andrey just left and was very knowledgeable and nice to work with. Had us up and running in no time. Highly recommend this company and Andrey, the technician. Good job guys, and Thank you!!”

“Mr. Appliance Technician, Andrey, did an outstanding job of diagnosing the problem with my refrigerator to be the control board. He then installed a replacement control board and the refrigerator works great. I highly recommend Mr.Appliance and their technician, Andrey. I will use Mr. Appliance for any appliance problems.”

“They came out and diagnosed the problem immediately. There was no pressure to commit to repair as it was the motor that needed to be replaced. They said quote was good for a bit so we did some shopping around for a new dishwasher. In the end we decided to fix the old one and Patrick was so kind. He came out and fixed our dishwasher right away. I would use them again for appliance repairs.”

“Lance showed up an hour early, diagnosed my problem in minutes, had already brought spare parts in the truck and tested my washer after repair to confirm its integrity. He’s a top guy, top notch…all the way. Give him a raise.”

“Highly recommend!! They were prompt and efficient! I was able to get an appointment very quickly, and James was so nice and professional. I will continue to use them for my appliance needs!”

“Very helpful technician and I appreciated that we were able to get someone out to me the next day. We've used Mr. Appliance before and have always been happy with their service.”

“I scheduled a repair for a broken latch on my 17 year old GE dishwasher. The technician researched a replacement part cost (and the difficulty of getting future parts for repairs) so I decided to purchase a new one. I then asked him to give me an estimate for replacing the door gaskets on our refrigerator. He was able to order the parts and made the repair a week later.”

“Andrey, the technician that serviced my stovetop, was extremely knowledgeable, professional and patient! I had lots of questions/concerns regarding the gas leakage on my stovetop. Andrey fixed the problem. He treated the surrounding areas with care. I highly recommend him!!!”

“Paid $129 to have my stand alone ice maker looked at. It wasn’t worth fixing so we had to buy a new one. Then paid $250 to have the new one installed (they were here for less than an hour). Price seems high to me. But they were nice and did a fine job.”

“Great group of service techs. Fair and honest assessment and repair pricing. Will definitely use them again. Highly recommend!”

“Chris and the whole team was just fantastic with the repair process for our Thermador Dishwasher. Chris diagnosed the problem quickly, ordered the parts, the office called us for scheduling within a couple of days just like he said, and the repair was quick and fairly priced! He even gave us a tip on preventing the problem in the future on another dishwasher. After having so many repair people that are less than expected, this experience was a breath of fresh air!”

“Very prompt with scheduling after I inquired online. The service technician was polite and efficient.”

“We had our ice maker repaired. The tech was a wonderful relief southeren manners and very good at his job!”

“Your company has been a pleasure to work with. Andrey is very intelligent, professional and just an all around good guy. The new hire that is shadowing him is very nice also. You will be my 1st call for any appliance repair. Thank you!”

“Wonderful company to do business with. Technician Andree was thorough, professional and knowledgeable. He went for the best solution and didn’t try to gold plate the job. This is my go to appliance company.”

“The technician, Christian, was amazing. He diagnosed the problem within 5 minutes and explained everything. He was extremely patient answering my questions. I will definitely use Mr. Appliance for any future repairs.”

“This is a good company you work with from the resort to the technician. Plus a 90 day guarantee of their work.”

“Service tech Banks was outstanding . He explained all my options and approximate pricing for each. He was friendly and professional. Jaime, the scheduler, was excellent in her communication… all in all, I recommend Mr.Appliance without hesitation !”

“David was outstanding and exceptionally informative . The office was excellent as well. We did have to reschedule due to their scheduling issues but were very helpful in getting us reschedule at the soonest possible time. Very appreciative of all there assistance.”

“We are very pleased with the service we received with our ice maker repairs. Our technician, Banks Mwamba, was very knowledgeable of the problem, explaining the issue fully. He was very friendly and professional.”