Appliance Repair of Humble

Appliance Repair of Humble handles appliance repair work across Humble, Kingwood, Atascocita, Porter, Fall Creek, Summerwood and Houston areas. The company has operated since 1979 as a full service outfit that handles name brand washers, dryers, refrigerators, dishwashers, microwaves, stoves and ice makers. Dustin serves as technician and owner, with other techs including Justin, Dusty and David also making calls. They stock common parts on the trucks and offer same day service in most cases along with a free service call when a repair is completed.

Customers have called for drainage pump problems on LG washers, noise issues on dryers, refrigerators that stopped cooling or making ice, dishwashers that would not drain, microwaves that needed parts and stovetops that needed attention. In several cases Dustin talked through fixes over the phone, located same day replacement parts for fridges or diagnosed issues quickly enough to avoid buying new units. Other visits involved multiple trips for the same refrigerator or washer, with some customers reporting the original problem returned after parts were swapped or that a different repair shop later cleared an error code without replacing a board.

The company answers calls on weekends and evenings in some instances and keeps prices described as fair by those who used the service. They cover the listed towns and cities with techs who arrive stocked for common jobs and communicate schedules directly with homeowners. Some reviews note techs arrived within the stated window while others mention calls that went unanswered after initial visits or parts that did not resolve the issue on the first try.

Reviewers split between praise for Dustin’s direct advice and same day fixes and complaints about repeated visits that left appliances unfixed plus follow up calls that received no response. Google shows 3.4 from 25 reviews. DIRT Score 2.3 from reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Customer Service = NEXT LEVEL :) Dustin-Technician-Owner really took customer service to another level!! I called him February 13th about the problems I was having with my LG washer, namely the drainage pump. He gave me his professional opinion and I decided to change the pump myself (just wanted to do it myself). On the 21st, I called him because my LG front load washer was still having the same issues after replacing the pump twice, two days back to back! Justin was leaving a service call, he pulled over into a parking lot, and talked me through the process! As much as I didn't want to do it, he recommended that I change the pump one more time because it was under warranty. I did and he talked me through the process of testing or diagnosing the motherboard and pump. Ultimately, I got it to work, but I am very grateful for his TIME and PATIENCE in dealing with me, over the phone. Much THANKS and I'd GLADLY recommend him and his company to anyone in the HOUSTON/HUMBLE area!!!”

“Dustin met me on a holiday when he was taking time off, gave me sound advice and helped me find a suitable replacement part same day. I needed his expertise bc my exact part was days away - he knew how fridge worked and suggested alternatives that I could find that day. Food didn’t spoil in the cooler, avoided a new fridge purchase on Black Friday for a $20 part. Winning.”

“Dusty came out the day called, was very nice and informative, didnt need much service on a cheap microwave, not pulling air up, told me to check roof and also to open door or window when usung top front burners, only charged 50.00 highly recc.”

“Writing a review for a very helpful and honest young man with Appliance Repair Humble. My washer purchased 11/2023 just stopped working after starting a load. It would not turn back on, (I did the basics: unplug/plug back in etc). I am six months out of the warranty so I searched for an appliance repair service, and found recommendations for Appliance Repair Humble. Oh, it is Saturday evening 5 pm so I really did not expect an answer. To my surprise, Justin answered and was absolutely the best. He gave me a few directions to follow in the phone and immediately knew what the problem was. He told me how long it would take to get the part and an estimated cost for the part. Which is the cost if not more than the washer itself. This young man was so helpful and honest even knowing he may not get my business. Although I decided just to buy a new washer, I will call him with any of my appliance issues. Highly Recommended!!”

“Dustin is very knowledgeable and fair man, I called him withe an issue with my washer, he asked me a couple questions, told me what todo and wala my washer is working, no charge just a thank you.I recommend Dustin 100%”

“We have been very please with the customer service and professionalism of Dustin - technician/owner. He fixed our ice maker last year and came out again this week to fix our stovetop. He goes over and beyond - to communicate and accommodate our schedule to get the repairs done. I highly recommend them!”

“I engaged Appliance Repair of Humble to fix a noise problem with my dryer. Dustin arrived on time, quickly diagnosed and fixed the issue, and explained why an expensive repair was unnecessary. Dustin is very friendly, and I was impressed by his craftsmanship and experience. Highly recommended.”

“My washer was giving a 9C8 error code. The repair tech arrived and a few minutes later said the PCB needed to be replaced, but it was discontinued. He did recommended some other washers before sending me the $50 diagnostic invoice. I've only had my Samsung Washer for 2 years, so this was very disappointing. I called ALICE Tech Appliance Repair for a second opinion. The repair tech put in some codes and the error message was gone.”

“Dustin was very nice was in the area came over, same day fix the job. His prices very fair. I will 100% recommend him and be using him again if I have a problem with any of my appliances”

“Horrible company, was sent via Choice Warranty. "We need to order the parts, parts are in, ill call you tomorrow, im sick, monday for sure, im on vacation." what a joke and waste of time”

“I had a window from 11 to 3 and the tech came at 2:40, I called my neighbor to let her in at 2:41 and the tech was gone by 2:42. She didn’t call me to say she was on her way nor did she give adequate time for someone to open the door. A phone call was made to let me know she was there that was called back at 2:46 and she was allegedly 5 minutes away. When I asked if she could come back she said she didn’t have time in her schedule. Not acceptable.”

“We’ve had them out to our house to fix our refrigerator. Our freezer wasn’t working properly and wasn’t making ice. After three attempts and nearly $600 later it still doesn’t work. I’ve called them back to address these issues but no one answers the phone. I’ve left voicemails and no one will return my call. Parts are still under warranty but it doesn’t really matter if this company won’t return calls and honor the warranty. I now have to call another repair company. Needless to say I won’t be using them again. And I certainly wouldn’t recommend them to anyone. On top of the issues listed above the service guy who came to do the repairs was kind of a jerk.”

“I am surprised by the negative reviews on here. We have used this service for the better part of 7 years (at least) and have always been satisfied by their repairs or inspections. They've helped with our refrigerators, stoves, washing machines, and drying machines, and have always been straight forward, professional, polite, and effective. Their repairs last and their prices are fair.”

“Called for service for refrigerator not cooling, technician stated that it needed a part and that the part was not available until the next day. They returned the next day with the part and installed the part. The following morning the refrigerator was doing the same thing still not cooling. We called the company back and they sent the technician back, he removed the part that was installed and reinstalled the original part. Since the payment was made by CC the technician stated that he had no signal to credit the credit card and that when he got back to the office he was rude was stating that we were crazy and that we would have to take his word for it that it would be credited. He refused to give any kind of paper work stating the part was returned. Do NOT use this company. Sound have read the review that was posted and would have definitely used a different company.”

“My dishwasher wasn’t draining and without much evaluation I was told the drain pump needed to be replaced. I had another repair man come by and it was actually the drain tube that wasn’t wide enough and food was getting clogged.”

“At first I thought what a nice company, I had three appliances to be fixed, my wall oven, my cooktop, and my ice maker on my refrigerator, the only thing that was fixed properly was the wall oven ! My cooktop had caulking around it, the repair man took it apart, but stated he couldn't put it back together again so now it wobbles, I should have been told beforehand that it would be fixed but not put back like it was..my refrigerator needed a water hose replaced for the ice maker, now I'm told I have two more problems because the water comes out slow and ice cubes are small, mind you I paid 86.66 along with a 45 dollar service fee, so actually the.only tjing that was fixed was my wall oven...would not recommend this company to anyone else beware they will tear your stuff apart and not put it back or come up with several more problems you didn't have before they came.and my refrigerator is only a year old...ratchet company!!!!”

“Work performed by Appliance Repair of Humble (ARH) to repair refrigerator. Summary of events with work performed by ARH: Initial diagnosis by ARH was to replace compressor. On December 26, 2018, ARH replaced the compressor and left. That evening, I called ARH and reported that the refrigerator was not working. On December 27, 2018, ARH returned and made the diagnosis that the replacement compressor had failed and burned out a control board. On December 29, 2018, ARH replaced the compressor and a control board. That evening, I called ARH and reported that the refrigerator was not working. On January 4, 2019, ARH worked on the refrigerator again and left. That evening I called ARH and reported the refrigerator was not cooling and there was signal on the refrigerator door as follows: ER Co ARH told me the signal meant "communication error". ARH directed that I unplug the refrigerator, wait 30 seconds and plug it back in. It reset the refrigerator. On January 21, 2019 the refrigerator stopped cooling and the signal on the refrigerator door was ER Co. I reported the issue to ARH that evening. I am seeking the following remedy: Appliance Repair of Humble take back the defectiv”

“Please save yourself some time and a headache and stay away from these people, A month and a half of giving me the run around, excuses and more excuses. Terrible, I have never dealt with such level of incompetence in my life.”

“Fixed my GE dishwasher quickly. David was very professional and thorough.”

“They did a great job I finding the part for my microwave”