Polar Tech

Polar Tech handles appliance repair work in Laredo, TX. The operation centers on technicians named Javier, Jorge, Mr. Auces and Mr. Vasquez who take calls for refrigerators, washers, dryers, stoves, dishwashers and ice makers. Reviewers describe the crew showing up to run diagnostics, order parts when needed and complete the installs once those parts arrive. Jorge is noted as the owner in one account while the others handle the on-site work and follow-up visits.

Customers call about burners stuck on high, washers that stop draining or spinning, dryers that fail to heat, refrigerators that quit cooling and dishwashers with standing water. Javier often arrives the same day, checks the unit, explains the cause in plain terms and returns after parts show up to finish the job. Several people mention he or Mr. Auces came back at no extra charge when the first repair did not hold. Mr. Vasquez has also walked callers through simple checks over the phone so they could avoid a service call fee altogether.

Response times run from within the hour to the next business day depending on the schedule. Reviewers note clear explanations of costs before work starts, written invoices at the end and fair pricing on both parts and labor. The crew works in Laredo and keeps in touch by phone or text when plans shift. Some jobs finish the same day while others wait on parts, and the business has been reached on weekends though availability then is limited.

Most of the 56 reviews praise the crew for showing up on time, diagnosing correctly and staying honest when a repair would cost more than the appliance is worth. A few note delays past promised times or incomplete fixes that required extra calls. Recurring comments cover professionalism, reasonable charges and clear communication throughout the process. DIRT Score 4 from 56 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“The technician knew what was needed , as soon as the parts arrived he came and fixed it . Very knowledgeable and respectful, he was recommended by a manager at my hardware store and I’m very pleased with his work . I would highly recommend him !”

“So glad I came across Polar Tech when the burner on my stove stayed on high all the time and my warranty service required me to find my own repair service. Javier was prompt, professional, and quickly and correctly diagnosed the problem. He ordered the parts and scheduled installation as soon as they arrived. He also was able to provide all the documentation I needed for reimbursement from the warranty service. Highly recommended and I know who to call if something else breaks down!”

“Very knowledgeable and professional in his work knows exactly what part to order for my washer. Reasonable in price and would recommend him highly.”

“Highly, highly recommend! Quick to answer and was at my home within an hour. I was told my dryer could be fixed and what he recommended. I agreed and he went back to fix it. Unfortunately, the fix did not work. He called me to explain the issue and it would not be worth the time or money to repair. They easily could have patched it and taken my money. Extremely honest, friendly and professional.”

“He is not 24 hours as advertised. I called him two weeks ago on the weekend when our washer broke and he refused to fix it till Monday. I called him on Monday and he said he didn't have availability till Tuesday. When he came he spoke to my dad and they negotiated. $500 to fix it. Seemed too expensive. I talked to him and he said that it was better due to newer washing machines not being as durable as old washing machines. I accepted. He didn't want to show up to work until the following Monday. With Christmas on the weekend I tried to understand. When he finally showed up he made a mess and didn't even advise us. He left grime all over the front door. I had to call the home owner's insurance to file a claim due to him breaking a corroded pipe and destroying the ceiling and door. He didn't apologize and disrespected our home. The only reason he says he didn't charge us the $500 is due to my dad being a veteran. He charged us $60 for diagnostic. The washing machine is STILL broken. He said the damages he did didn't matter because our home is old. He called my sister a Karen for complaining. He has very good reviews so I'm wondering why he decided to give us such poor service. A wast”

“Highly recommend this business!! Mr. Javier was very professional and explained everything simple and clear. He was upfront about cost and warranty for his labor. A plus!!! Quick response and repair completed in reasonable time. Would definitely use again should need arise. His service won't disappoint. He provides written invoice. Thanks Polar Tech.”

“Excellent service! He was professional and provided same-day service after contacting him. He quickly identified the issue and repaired my refrigerator for a fair price. He was clear in explaining the problem. I’d definitely use polar tech in the future and highly recommend his services for any of you’re repair needs!”

“Jorge, (the owner of this repair service) did an excellent job of repairing my refrigerator. Years ago he also repaired my refrigerator but had a tougher time of it as the cheaper compressor was used, but he came back to make it right, so I consider him to be a very responsible person who cares about his work.”

“Mr. Auces offers great customer service which is rare in this field of work. Quick to respond and punctual. He was very transparent with costs of parts and his labor is reasonably priced. Repair was done in a couple of days even considering parts were ordered. His professionalism shows that he is very conscious that clients have an urgency to get the appliances fixed.”

“The owner (Mr Vasquez) was super helpful via cell chat. He even told me several trouble items to check allowing me to fix it myself instead of him coming over and have to charge me a Service Call fee. His advice was genuine & I fixed myself & saved $$. I highly recommend him this honest man!”

“He came the same day I called him. We had to wait since he did not have the part that same day. When the part arrived he came right away and fixed our refrigerator. There were some issues after the repair with our fridge but he came out again and fixed it again without charging us. We are very satisfied with the service and would use Polar Tech again.”

“Mr. Auces went above and beyond for us and we couldn't be more grateful. He arrived within an hour of our call which is completely unheard of based off of the home repairs we've had to do recently. Not only was he extremely punctual and professional but he also took the time to explain the issue we were having with our air conditioner unit. He didn't have to do that; we are rather clueless as first time home owners. He could have just done the job and left or he could have inflated the issue because we wouldn't have known any better. But he didn't do that, he was beyond helpful. I highly recommend Polar Tech and we will definitely be calling Mr. Auces again for any repairs in the future. Also, we called several businesses that either wouldn't come out after 6 pm or they'd charge you an arm and a leg for doing so regardless of the problem. Polar Tech is reasonable and trustworthy which is so important for clueless first time home owners like myself.”

“Javier came and did a diagnostic on our washer, he ordered the Parts and had the washer working in no time. Very professional and knowledgeable of his work. I highly recommend him, I would hire him again.”

“Javier did a though inspection of our washer machine. He explained what had caused the machine to break down an, recommended we buy a new washer this one had served it purpose. He was genuine and sincere. I liked that. Thank you polar Tech. I recommend this service.”

“Tech went and checked my dryer, stated that the heating element and a fuse was bad, charged me $280 just to find out that the dryer was still bad and not heating up how it’s supposed to, I would have to dry the clothes in three cycles, he gave me his word on the warranty, whenever I contacted him to report the problem he messaged that he would be there the next day, then the next day came and I waited till 6pm for him and contacted him again and he said that he wouldn’t be able to go until Monday, he gets there Monday and asks for me to call him, all just so that he can tell me that the dryer is working correctly, I was like how in the heck is it drying correctly if I have to dry the clothes in three cycles, he said it’s cause your filter was dirty, I said, “sir that’s the first thing we check, what you found was from the last load”, but before I could finish explaining to him he cut me off very rudely and insisted that the dryer was working when it is obviously not. This guy is not professional at all, he won’t even clean the duct coming out of the house even if you pay him, I wouldn’t recommend this guy to anyone, very bad service and warranty. Never again will I ever use this te”

“Javier was very professional. He had given me a tentative time to be here. Because of schedule changes he was able to acomódate my needs to an earlier time. Took him less than 10 minutes to find and resolve the issue. I will recommend his services with any concerns or issues.”

“I spoke to a gentleman by the name of Javier. Told him the dishwasher water was not draining and the ice maker has stopped working. He went by and tested the dishwasher, and said there was nothing wrong with it. After he left the dishwasher was started and the problem continued. I called him back and sent him a video so he could see for himself and I never heard back from him. The ice maker, he took the cover off and then checked the filter and said the Ice Maker would update have to be replaced. After this experience, I felt as if I had thrown $90.00 in the trash.”

“Javier is the ULTIMATE professional. He’s conscientious, passionate and timely. I highly recommend Polar Tech and Javier for appliance repair for the entire Laredo community. Having met someone with integrity like Javier is extremely refreshing.”

“Repair tech that came was able to locate the issue in a matter of minutes and even suggested to us to call the company to see if the parts he needed were still under warranty. He gave us some steps to do to get our refrigerator back in running order in the mean time. Thank you again”

“Mr. Auces was very professional, punctual, reasonably priced and thoroughly explained the problem. He addressed the problem on a Saturday and I had a working washer with a brand new part by Monday evening. Excellent service, thank you.”