Andre Appliance AC & Heat

Andre Appliance AC & Heat handles appliance repair and air conditioning work from their spot at 1318 State Hwy 3 in League City. They fix dryers, dishwashers, refrigerators, washing machines, and in-wall ovens, plus they sell parts and handle some AC jobs. Techs named Gary, George, and Andre show up for the calls, while office staff like Sunny and Bunny take orders and check on parts. Customers stop in for parts or book service over the phone for home repairs in the area.

Reviews mention Gary fixing a dishwasher the same day after a quick call and confirming his arrival ahead of time. George spotted a dryer heating problem fast, pulled the right part from his truck, and got it running with a full explanation. Andre sorted an electrical issue on an oven and even fixed some prior mistakes on the install. Other jobs included dryer hose swaps, refrigerator fixes, and washing machine parts. A few customers said a tech changed a dryer hose but skipped the lint cleanout that was quoted, or ordered the wrong part for a washer and refused a return even though it stayed sealed with the receipt.

They often book same-day slots and return calls within hours when busy. The office phones ahead to say a tech is headed over, and some folks got advice on part costs, brands, and how long different units last. Upfront payment comes up on bigger jobs, and they sometimes skip separate pricing for parts versus labor. Service stays local to League City with techs working regular hours, though a few reviews note trouble reaching anyone back for follow-up after a repair.

Feedback splits across the reviews with praise for fast response and straight talk from certain techs alongside complaints about partial fixes, floor damage during moves, wrong parts that could not be returned, and no callbacks on AC issues that lingered after the first visit. Google lists a 4.1 rating.

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“Service man Gary was excellent. Very personable, articulate, and quite a piano player to boot! Highly recommend!”

“Was told I was paying $225 to have technician replace dryer hose and clean out dryer. Technician only changed hose and did not remove lent from dryer like I was quoted. Also when he moved dryer, screw fell off of dryer door. Called office and asked them to come back out and make it right and they declined.”

“When I stopped in at andre appliance,the lady was very helpful. I'll definitely be back when needing parts.”

“Gary is wonderful! His kindness, patience and dedication is wonderful! He is so positive and kind and we appreciate him tons! You don’t find workers like himself anymore , he is one of a kind and I wish he worked for us lol, we will continue to use this business and recommend it because of the workers like him!”

“Do not use these guys! I've used them before and had an OK experience and everything went smoothly so I decided to use them again. Unfortunately, I can't say the same this go around. I spoke with Bunny originally around the first or second week of December and said that I needed a specific part, and I also had their part number from the last time in 2022, but she mentioned she had found it and knew what I was talking about. I needed a quote for the SERVICE (obviously the part and the installation). It was clear to her what I needed but that the part may be a challenge due to it being on backorder. She even confirmed my address and said if it was the same address they had on file. Why would she confirm the address if they had no intentions of coming out to install it. She said she will keep an eye out for it and get back to me when it's available. Unfortunately, I did not hear from her, so I decided to call instead, and I spoke with her on the 30th of December 2024. She said that she still can't give me an ETA on the part and that she will have to wait until she hears something. I said OK and was already going to start looking for another appliance service provider. All of the sudde”

“Got me everything I needed and helped figure out exactly what I needed. 100% recommend.”

“Amazing service. I called and was able to get an appointment quickly. The office called to let me know that Gary was on his way. Gary was very nice and fixed my dishwasher in no time. Will definitely use Andre appliance again!”

“Don't use this company. They give you a proposal & make you pay upfront. Complete the work & then tell you there is balance owed because they ordered the wrong part & now the new part is $262 more. Have a signed contract for $137. Owner won't return my phone call. And the Tech damaged my floor while sliding out the appliance”

“I ordered a part for a washing machine. Employee Sunny took my call. I paid in advance over the phone. When I went to pick up my part Sunny said this is the part. The part was sealed and the invoice, credit card receipt Stapled to the plastic parts bag. I brought the part to my handyman. He looked at the part and said it looks different than the one I have. My handyman purchased the proper part. I went back to Andre appliance and spoke with Sunny again. (Her disposition doesn't match up with her name) Sunny said we can't take the part back. I remind her it's the wrong part and it's still in the packaging with the invoice, credit card receipt. WTH, you messed up and refused to take it back! All I got was excuses and no service after the sale (wrong part) Unbelievable, I will never use or recommend Andre appliance to anyone.”

“There is nothing more disheartening than a LOCAL company ignoring you after you give them your business. We had an issue with our a/c, and it hasn't worked properly since the repair. I've called multiple times to no avail. It looks like we will have to call someone else. I would have much more respect if they would just tell me, "we don't want to come back to your residence." I guess we got our answer. How sad!”

“These people returned my call within a few hours even as busy as they were and helped me with my problems! Told me what parts would cost and labor and gave me advice on different brands and availability of parts and how long of a service life I could expect from different brands and makes. So helpful! Much appreciated.”

“Not very helpful. Every time I called to speak to manager she was not in at the time. when I asked for individual pricing for parts and labor I was told they don’t do that. As a result my warranty reimbursement was denied. If you need to know pricing better ask before they begin the job.”

“Unfortunately we had a bad experience with this company and will not be working with them again. Service technician was rude and caused more issues than he fixed. Wish I could say differently, but we ended up just wasting our money and having to find another company to fix the issue correctly.”

“Had a small issue with our refrigerator. Called first thing in the morning. They made the necessary repair before noon the same day. Very friendly, professional and efficient. Thank you!!”

“My clothes dryer stopped heating. George identified the problem right away, had the part on his truck and got me fixed up right away. Very professional and explained everything to me. Would highly recommend.”

“Great honest people to deal with. George gave me some great advice that worked like a charm! Will definitely use them again”

“Andre came out and worked an electrical issue with my in wall oven. He took the time to reinstall and fix my mistakes. Great guy.”

“I changed up a bad review because of their prompt customer service .......sorry bout that .....A.A ,.... .(original)I gave them the 3 stars because a live person answered the phone ...but not 5 because they are not very flexable about repairs and though they did have what part i was looking for it was 3-4 times the cost of what i could order it from another vendor”

“Good customer service, very knowledgeable about parts business”

“Very very nice people and honest technicians”