1st Source Restaurant Services, Inc.

1st Source Restaurant Services, Inc. handles appliance repair work out of Lewisville, Texas. The company takes on service, installation, and repair for restaurant equipment such as cooking gear, refrigeration units, beverage systems, air conditioning, heating, plumbing, sewer cleaning, water heater and boiler fixes, along with preventative maintenance, equipment leasing, custom fixtures, stainless steel fabrication, and related building repairs. Their reach covers locations across Texas and Arkansas. Reviews name Stephanie as part of the crew that handles accounts like the HoneyBerry restaurants.

Customers call them for urgent commercial toaster repairs, emergency service on kitchen equipment, and ongoing fixes at restaurant sites. Some report long waits for estimates after a diagnostic visit, high charges even when no repair happens, and cases where the company states it cannot complete the work or fails to finish it after payment. Other accounts describe same-day responses when possible, solid results on multiple restaurant locations, and crews that show up ready to address the listed issues without delay.

They answer calls for service across their stated regions and aim for quick turnaround on restaurant calls when schedules allow. Reviewers note clear responsiveness in some cases along with direct handling of tasks, while others flag repeated follow-ups needed to get pricing details and surprise fees for travel or partial work. The business lists no specific hours but confirms availability for jobs throughout the two states.

The listed feedback shows a split pattern, with praise for knowledge and execution on active restaurant accounts alongside repeated complaints about costs, follow-through, and initial client access for urgent calls. Google lists a 3.7 rating tied to zero reviews.

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“Avoid 1st Source Restaurant Inc. if you value honest pricing and communication. We called them for an urgent repair on our commercial toaster, but the experience was a nightmare. Initially, we were quoted a $175 diagnostic fee if we chose not to proceed with repairs. It then took three days of constant follow-ups just to get an estimate. When it finally arrived, the quote was over $1,300—nearly the exact price of a brand-new unit ($1,400) for a toaster that is less than two years old. When we predictably declined the outrageous estimate, they attempted to charge us $475. After we protested, they "adjusted" it to $330, but this bill still included labor charges for work they never performed. Their justification was that $330 is their "minimum charge" regardless of whether a repair happens, directly contradicting the $175 fee originally quoted. Their business practices are unfair and misleading.”

“Called for emergency service. Then received a call back that we weren’t on their client list so then they won’t send a Technician. Can’t get on the client list for the emergency call. Very poor customer service, was able to call Tech 24 and they responded quickly! Don’t bother with this horrible service company, you want someone that is reliable call Tech 24.”

“Stephanie and the crew are awesome. They take care of our HoneyBerry restaurants! Call them! Great work!”

“If you are a restaurant, do not call them. I have thousands of dollars in invoices and nothing ever got fixed. They charge you hundreds of dollars just to drive to your place of business and tell you they can’t fix it. Or tell you can and never do but still charge you.”

“By Far one of the Best knowledgeable companies in the Business with friendly service & same Day service if possible”

“If you are a restaurant, do not call them. you will lose your time.”

“1st source is responsive and they quality of work and professional is unmatched!”

“Best restaurant service company out there.”

“Professional group of guys committed to getting the task at hand executed.”

“Amazing people and service.”