Mastertek service

Mastertek Service handles appliance repair work out of Lewisville, Texas as an LG certified company. They focus on refrigerators, washers and televisions with technicians such as Sean, Seon Han, Jake and Justin making the calls. The business lists an address on Terence Lane and handles warranty jobs along with standard repairs on LG units that stop cooling or making ice. Reviewers note the crew works on compressors, power supply problems and dispenser issues without adding extra steps beyond the fix.

Customers describe Sean arriving for refrigerator jobs where the unit quit cooling or stopped producing ice and water. He diagnosed the problem on the first visit, replaced parts like the craft ice maker and left the kitchen clean. Seon Han handled a washer repair that restored normal function in two days instead of the expected seven. Jake took on a French door fridge and Justin handled a television power issue while keeping the owner updated on parts. Several jobs finished under warranty at no cost to the homeowner.

The crew messages ahead to confirm arrival times and works around household schedules in the DFW area. Reviewers mention Sean staying in contact during longer jobs and finishing some repairs in twenty minutes. They note the technicians explain the cause in plain terms, respect food in the freezer and leave the area tidy. Service runs on time with clear updates the day before and the morning of the visit.

The provided reviews total twenty entries, all five stars, with repeated notes on quick diagnosis, punctuality and clear explanations from the named technicians. Google shows a 4.9 rating though listed with zero reviews attached.

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“Had a great experience with MasterTek Service. Sean came out to fix our LG refrigerator and did an excellent job. He was professional, communicated well throughout the process, and identified the issue quickly. Highly recommend”

“I recently had an issue with my LG refrigerator, and Sean was assigned to handle the repair. He did an excellent job from start to finish. He quickly identified the problem, explained it in a way that was easy to understand, and completed the repair efficiently. He was professional, courteous, and took the time to make sure everything was working properly before leaving. I really appreciate the quality of service he provided. It’s not often you come across someone who is both knowledgeable and genuinely committed to doing the job right. Thank you, Sean, for the excellent service!”

“My technician was Seon Han, and I must say he was very very helpful, very informative and very friendly. He helped me understand what was wrong and I will definitely keep it in mind. His service skills are great! 😃 I give him 5 stars because come on now who wouldn't. Give him a raise! Thank you so much for coming out today, cause we were told it would take 7 days and he came in 2. So very happy with the results! Our washer now works just like it did when we first got it.”

“I couldn’t be more pleased with the service I received from Sean. He arrived on time, was professional, knowledgeable, and quickly diagnosed the issue with my refrigerator. The repair was completed efficiently, and everything is working perfectly again. They took the time to explain the problem and answer all of my questions, which I greatly appreciated. Excellent customer service, and quality workmanship from start to finish. I highly recommend this company to anyone needing appliance repair. Five-star experience all the way!”

“We had to place a call for a daily LG fridge. Sean messaged promptly, communicated through the entire 24 hour process, and was absolutely a blessing. He diagnosed the issue, removed or freezer components while respecting our food. Everything was handled with care and attention to detail. Within an hour, everything was fixed, he suggested some things to be mindful of, cleaned up the freezer and the floor, and did it with respect. I can't say enough great things about this experience and appreciate Sean's professionalism. God bless and continued well wishes!!”

“Sean showed up on schedule. He was polite, well dressed, professional, and more than anything else, he knew exactly how to fix our refrigerator problem. We've never had anyone as knowledgeable as him come service an appliance so efficiently and effectively. We would be glad to recommend him to anyone in the DFW area and would definitely request him again should we ever have an issue once more with our refrigerator.”

“Sean came out to repair my fridge. It was not cooling or making ice as it used too. My water and ice dispenser had stopped working as well. Sean went beyond just doing his job and went the extra mile. He was excellent and I’m so grateful for all he did. I can’t recommend him enough. Great job Sean. I sure hope if I should have issues in the future you get my service request, just excellent job.”

“Sean was amazing, very knowledgeable, informative, professional, and diligent. Had an issue with the power supply with my TV and he was able to quickly diagnose, keep me up to date on part status, fix the issue, and answer any questions I had”

“Seon is very knowledgeable in refrigerator repair. He works diligently and got the work done fast. Since the refrigerator is still under warranty, I did not have to pay anything.”

“Huge thanks to Jake for the exceptional service on our LG French Door fridge. He didn't just perform a standard repair; he brought a concierge-level approach to the entire process. His expertise was evident from the start, and he took the time to provide professional advice that gave us peace of mind. It’s rare to find a technician who is this knowledgeable and dedicated to the customer experience. Highly recommend!”

“Sean was excellent! He was prompt, careful and got the repair done. Highly recommend. This was for an LG TV.”

“Sean was amazing! He was professional, friendly, and extremely helpful throughout the entire process. He made everything easy and provided excellent customer service. I highly recommend Sean!”

“The technician could not have been more professional. The communication was great! He let me know when he was coming the day before and then the morning of too. He was on time the day of the job and finished quickly. He could not have been kinder. He got the job done with ease.”

“Sean, did an excellent job on my refrigerator repair! I highly recommend him!!”

“Sean was great. Diagnosed and fixed the problem first trip out at a much lower cost than the other quotes I received.”

“Service was excellent and prompt! Sean did a great job at making my warranty claim prices easy and quick.”

“Sean was great! Was able to work around our schedule and come out asap. Got our compressor replaced and everything back up and running.”

“I'm very pleased with Young men named Sean he was very efficient,and expert on what he was doing. More people like him needs to be appreciated.”

“Justin was amazing! In and out super quick and provided his direct contact number for follow up questions, which we had. Couldn’t recommend him more.”

“Sean is greatness. In and out in 20 minutes flat and replaced the craft ice maker. Rock star!”