Frazier Appliance Repair

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“Fridge repair in Lubbock, TX -- Frazier misdiagnosed an issue with my LG refrigerator (DH F error). A part was replaced, but the issue persisted, then got worse. I was unable to use my fridge for roughly two months. Calls/texts went answered, and once they did, Frazier advised he could check other parts as needed. Mind you, I was already in the hole $3xx.xx and didn't feel like buying a new fridge piece by piece. I called LG and their technician fixed the issue and told the part Frazier replaced wasn't the culprit. I called Frazier for some sort of refund (even a prorated one), and was told he would only offer a refund if he misdiagnosed the issue. I guess in his eyes he was paid to replace a part, not fix a fridge, so he didn't think he misdiagnosed anything. My suggestion -- contact your fridge's company for a professional repair and warranty. I ended up paying LG a flat rate and the fridge is good as new.”

“Very happy with Mr. Frazier’s work- He was prompt, courteous, and very professional. He had all of the necessary equipment and parts already stocked on his truck, and was able to fix our washer very quickly for a reasonable price. Highly recommend!!”

“I called for service to look at my refrigerator that had stopped working. Tech came within a few days. He was familiar with problems on this brand of refrigerator and said compressor would need to be replaced. My issue is after he left I messaged asking for an estimate on how long he thought it would take to get part and repair.... no response to phone calls or text. It's like he never came. I'll never use them again nor recommend them to anyone.”

“I had a dishwasher repaired by Frazier Appliance Repair in Lubbock, Texas. I was quoted one price for the labor and got charged another. The explanation I received from the repairman was that the labor time went over the 30 minutes that was quoted. This was his second visit, one to diagnose the problem and one to put the new part on after it was obtained. I was to be charged one 30 minutes for the diagnosis and one 30 minutes for the part to be put on. The repairman said it took him longer to put the part on because he had to level the dishwasher. The reason the dishwasher needed to be leveled was because he had to move the dishwasher out to put the part on, and then move the dishwasher back in. I complained to the owner Lex Frazier and he said that it is his practice to charge an additional 30 minutes labor if it takes his repairman anytime over the allotted 30 minutes. I would estimate that the repairman was there a total of 40 minutes to put the part on and that includes the time for him to make the bill out and for me to write the check. I was charged 60 minutes of labor to put the part on and that was in addition to the charge for the diagnosis of the problem. I WOULD N”

“I live in apartments & when my dryer goes out it takes the maintenance man forever to figure out then fix the problem. This time management called Frazier. I had to wait a few days but it was totally worth it! Took the repair man less than 30 minutes to fix it! I didn’t know it could be done so quick. He knew what he was doing & did it without haste :)”

“It took 4 days to get on their schedule and then when they sent the technician out he only spent about 15 minutes at my house. My refrigerator wasn't cooling and he said it was a coolant leak but didn't even look at anything. He just opened the door and listened to it. Then the told me to call LG. He also looked at my washing machine and said it needed a switch. He ordered the part and said it would be in the following Tuesday or Wednesday. That was over a week ago, and I have heard nothing from them since. The impression I got from the technician was that he was too busy to mess with it or didn't care. He also gave me quite the lesson on how the government had ruined the appliance business and freely shared his political views. Quite unprofessional. This whole experience was less than impressive.”

“When Lex came he seemed alright until he started working on my brand new dryer. All I needed him to do was make the vent come out the side instead of the back of the dryer. Well he started banging it around and broke the thermostat so he had to come back and fix it. He needs anger management! I will never call him again.”

“Lex is very knowledgeable and really seems to care about his work. Anytime we have an issue he is quick to get to it and gets it done right the first time.”

“Even though it would have cost me more to repair my washer than get a new one, the repair person didn't try to sell me repairs when really it was futile. I will use Frazier for all my repairs.”

“Was referred to this company by Zach from caprick appliance repair called Frazier and was no very professional was asking if I could schedule on a Friday do to my work schedule and he said no do not recommend this company”

“He came out diagnosed the prob and fixed it didn’t use any you tube or anything. Great price. In and out very quick. Deff be using him in the future Thanks !!!’n”

“Expert service, reasonable price, friendly, and highly knowledgeable about the industry! We will definitely be using these guys from now on for appliance repairs!”

“Frazier appliance handles every aspect of our appliances. They do repairs, replacements and removal. You will not find anyone more knowledgeable or fair on pricing.”

“Lex and his repair man did an excellent job in repairing an old washing machine and making it run like a new one”

“Hate this place. Guys are very rude and will not call you when they figure something out. Will not even call you back if they say they'll call you back. Hardly ever answer their phone. DO NOT RECOMMEND. Oven has been there atleast 3 months!”

“Fast expert service. Lex and his guys will have you back up and going in no time!”

“Has done great work on our dryer”

“Very knowledgeable and professional. Completely satisfied, definitely will recommend.”

“Great service. Recommended and will use again.”

“Great service...when you need it.”