Hub City Appliance Repair

Hub City Appliance Repair takes care of appliance repair calls around Lubbock. Tom handles the service work on refrigerators, dryers, washers, dishwashers, stoves, and ovens. He comes out to homes when units stop cooling, fail to heat, leak, or quit draining. Reviews show he brings parts on many visits and gets machines back in use the same day.

Homeowners describe calls for a Samsung dryer that lost heat, a washer that would not drain, a fridge door that stuck, and a 1960 GE wall oven with a bad element. Tom has diagnosed heating elements, cleaned out hidden lint, straightened tilted machines, and ordered replacement parts when needed. Several customers note he left the work area cleaner than he found it and took time to show how a voltmeter confirmed power flow.

He often books the next day or same day, shows up when promised, and keeps the price reasonable with charges near one hundred dollars. Reviewers mention clear explanations in plain terms, follow up calls on parts, and steady communication throughout the job. Service stays local to the Lubbock area with no mention of extended travel.

Most feedback highlights fast and honest repairs along with polite manners, though a handful of reviews point to late arrivals, short inspections, and full charges when no fix happened. DIRT Score 3.8 from 32 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“We love Tom! He repaired our refrigerator quickly and efficiently, was very knowledgeable, reasonably priced, and honestly just a joy to have around. He made the whole experience easy and stress-free. If you need appliance repair, Tom is your guy. I hope none of my appliances break again, but it is nice knowing exactly who I’d call to fix it. Thanks, Tom!”

“This was the worst experience dealing with this location. Be aware that all other reviews are either fake or wrote by his friends and family members. He showed up an hour late, look at a broken dishwasher for less than 10 min and said its fine. He started to argue that he cannot do anything more and still charges full amount 102. He is not a normal individual and was very agitated as he slammed my house door on the way out after getting paid. Very unprofessional and rude individual. Feel very sorry for him as they do not know how to run a local business. Stop scamming people”

“Very unprofessional. Don't recommend to call this person and this location at all as he is very rude and unstable person that like to argue. Does not even deserve one star. He showed up an hour late to repair leaking dishwasher, looked at it for about 10 min then said nothing is wrong with it and cannot do anything. Still charged full amount 102 without providing proper service. The guy is extremely unprofessional and likes to argue with customer instead doing his job. This is not how you supposed to do business, a local business like this should be ashamed scamming people this way.”

“I lucked out and was able to get an appointment the next day on a Samsung Dryer that no longer heated up. The gentleman showed up when promised, with the necessary part on hand, and quickly diagnosed and fixed the dryer. He cleaned out the hidden internal space and left everything better than he found it. I also appreciated his recommendation of a good, easy-to-use voltemeter like the one he used to verify power was getting to the heating element but not through it. Fast, friendly, and a fair price. Can't ask for more.”

“Tom came to fix our dryer, and was professional, on time, great pricing, and very honest! We will definitely use him again and refer friends and family. Thank you!”

“Tom was OUTSTANDING…if I need anything fixed again I will definitely be giving this company a call!! He was very helpful and quick. As a mom of a boy my washing machine is my lifeline and for them to come out same day and have my washer up and running was amazing! Truly a god sent!! HIGHLY RECOMMEND!”

“Tom was very prompt, polite and professional! He gave us a very good deal on an easy fix. We will definitely use his services again next time we have an appliance issue.”

“I had a great first experience with using Hub City Appliance Repair this week, and will use them again. Tom was on time, very helpful, honest, and did his job with excellence. 5 star review. He even followed up to help me purchase a needed part at the best possible price.”

“Tom came out and was very friendly and professional and you could tell he is super experienced at what he does. Would def recommend him to anyone!”

“I've had him come out to my house twice. Once to fix my fridge and another to fixed my stove on both occasions he did excellent work! He is very informative and is great with communication, I will definitely call him again!”

“Tom was on-time, friendly, knowledgeable, and got the job done the same day. He explained what needed to be done in easy to understand terms. Would definitely call upon his service in the future.”

“Tom is a great guy. Does good work and is very forthright and honest about everything he does. Would definitely recommend for any appliance repairs!”

“Tom provided professional and friendly service. He came on time and promptly fixed our fridge door that was not opening and closing properly. We will definitely call him again for future appliances repair needs.”

“Tom was very friendly and professional. He took his time to tell us the problem but he was in and out in less than 30 minutes. He also had the party needed in his van. Very convenient and the price was fair.”

“I have a 1960 GE original wall oven and the lower heating element/burner went out. They were able to order a new element and we are back to an old school oven that works. I also enjoyed visiting with the technician.”

“Tom is a life saver and made sure to check everything to ensure the washer was working correctly. Very happy with his service and will continue to do business with Hub City Appliance Repair!”

“Tom was very fast and knowledgeable and very friendly. Gave us a great deal 🤝 thank you and will be calling in the future if more repairs are needed.”

“Been using Tom since the late 1990's. He's super smart, honest, and does a great job at a very fair price. I won't use anybody else.”

“Had to remind the worker to come out after he was late to the appointment. Paid $85 for nothing. My dishwasher still doesn’t work. Definitely would not recommend or call again….”

“Answered my call and came right on over to work on my washing machine that would not drain. Very knowledgeable kind and professional. Even sat the outer part correctly to not be tilted anymore! Definitely will call again! Thank you Sir!”