D3S Service

D3S Service runs appliance repair work out of Magnolia, Texas. They fix refrigerators, ovens, dishwashers, washers, dryers, freezers and ice makers for homes across the Greater Houston area. The company has operated since 2007 and also supplies parts for these machines from their address at 32702 Walnut Creek Rd STE A. Customers reach them by phone at the numbers listed on their site to schedule visits.

Reviews describe techs handling specific jobs such as James Adams tracking down vibration on a new washer dryer combo, Sedrick sorting out a brand new Frigidaire freezer under warranty, Leon replacing an ice maker on a fridge, Victor diagnosing refrigerators and dryers, Eli fixing a stove, and Dustin or John and Ben addressing other units. Common problems included loud noises, units that stopped cooling or drying, ice makers that failed, and warranty claims that needed quick parts swaps. Most of these calls ended with the appliances running again after one or two visits.

The company covers the Greater Houston area with techs who arrive in the promised window, call ahead, explain the issue, and leave the work area clean. Reviewers note clear updates during the job and polite treatment of the home. Some mention easy scheduling by phone or text, though a few found it hard to reach someone in the office for follow up questions on payments or parts.

Across the listed reviews most customers report the techs knew the brands and finished the repair without extra trips, though a handful describe repeated visits for the same issue or slow responses on refunds after an overpayment. Google lists a 4.1 rating from zero reviews on that platform.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Technician James Adams came out to see what was up with our new washer dryer combo and the loud buzz it was making. He was personable and very diligent about finding out what was making the vibration. My husband and I were very satisfied with his service and “fix!” We will definitely call his company again if the need should arise.”

“I couldn’t be happier with the service! The technicians did an outstanding job repairing my dishwasher. From start to finish, their communication was excellent they kept me informed every step of the way and arrived when they said they would. They were professional, respectful, and treated my home with care. They left the work area spotless when they were finished, and my dishwasher is working perfectly again. It’s refreshing to find a company that values customer service and takes pride in their work. I highly recommend them and would definitely use them again!”

“D3S Service was awesome! Arrived on time. Extremely courteous and professional. He was very knowledgeable about the issues and resolved our problem without needing to schedule another visit. He had everything he needed! I highly recommend them and will use them again in the future, if the need arises.”

“D3S Service came out to look at a window unit we were having problems with. They arrived on schedule in the time frame given. Polite and hopefully not too judgemental seeing as it was in my teenage boys room. IYKYK 😂 They were able to get it diagnosed and handled with the manufacturer well within an hour. I definitely will recommend them in the future!”

“They have sent repairman out multiple times to fix Thermador wall ovens, the guy that they send just swaps parts out. Has no real clue from what I see as to what he is doing. Has damaged the custom cabinets by slamming the wall oven back into place, then wonders why the part he swapped isn't working. Has trash talked Bosch and Thermador appliances. Still waiting for the other oven part to arrive. He is now trying to fix the dishwasher. These appliances haven't even worked. Why they just want to swapp parts etc... my customer is not happy by any means. This has been going on for almost 2 months.”

“Sedrick was amazing! I had completely lost faith in Frigidaire (freezer) as I had a brand new one and it was malfunctioning. The people for the warranty claim at frigidaire were terrible. But once Sedrick with D3S showed up (for the warranty work) to repair it, he completely redeemed the whole situation. I will definitely be calling him in the future for repair work! If the rest of the service techs there are anything like him, this place is amazing and I have absolutely no hesitation in calling them for help. Sedrick you are awesome!!”

“My dryer went out a few weeks after buying it. Scheduling with D3S Service was so easy. The technician was courteous, knowledgeable, and worked quickly. Their whole team communicated with me throughout the entire process. I highly recommend.”

“Leon called before arriving, introduced himself at the door. Replaced and repaired fridge ice maker. Told me what he had repaired and replaced. Cleaned mess and threw trash in bin. Courteous, professional and knowledgeable. Extended warranty repair from Lowes purchase. Yes I will recommend D3S service company and Leon.”

“Victor was sent to clean up a Home Depot complete service failure in the worst way. Victor knew the problem by reading the service report and brought the needed parts saving time and money. Very professional, knowledgeable and pleasant. I would use him anytime. We'll done Victor.”

“Victor came and did a great job on my refrigerator. Very efficient and friendly. I recommend them highly at D3S Service. It's good to buy warranty on products so you don't have to pay for repairs. I recommend that also .”

“The service was timely. The technician seemed knowledgeable, and the repair was completed; however, after I paid the invoice, the technician advised that the initial payment wasn't accepted and asked that I pay it a second time, which I did. Moments later, it was clear that I had double-paid. The technician said he would have the office correct the overpayment, but it was never corrected. I tried three times to contact D3S to have my overpayment refunded, but did not receive a response. After I posted a review here expressing my frustration, D3S saw the review and promptly refunded my overpayment. Just be aware - YOU CANNOT SPEAK TO A REAL PERSON unless they call you! You can text; you can call and leave a message; or you can send a message via their website, but you must wait for them to contact you before you can communicate directly with a person. I reduced my rating to four stars because of the lack of response to my communications. That said, I would use D3S again if needed.”

“Very pleased with my warranty repair on my dryer. Victor was prompt and courteous for the first appointment and thorough, working hard to find the issue. A part needed to be ordered and after arriving quickly arranged an appointment for install. My dryer is up and working! Thanks again, Victor!”

“We had a great experience today! Eli repaired our stove quickly, was professional, knowledgeable, and took the time to explain what the issue was and how he fixed it. He arrived on time, was courteous, and left everything clean when he was finished.Our stove is working perfectly again.”

“I rarely leave negative reviews, but this experience was beyond frustrating. It took four separate visits for this company to resolve what turned out to be a very simple issue — the ice maker was unplugged. After multiple appointments, ordering parts that were apparently never needed, and repeated service calls, the “repair” ended up being something that should have been checked on the first visit. Not only was the issue misdiagnosed several times, but during one of the visits the technician damaged our floor. That alone was incredibly upsetting, but what has made this experience even worse is the complete lack of accountability afterward. I have called the office multiple times requesting to speak with a manager. Despite leaving messages and being told someone would return my call, no one has followed up. The lack of communication and professionalism is unacceptable. Between the unnecessary part orders, the repeated visits, the floor damage, and the failure to return calls, this has turned into a costly and time-consuming ordeal that should have been handled properly from the start. I would not recommend this company based on our experience.”

“Had the best experience with Dustin here in Norman, Oklahoma! I missed our appointment for repair initially and he still showed up to my house ready to help. And showed up enthusiastic for the reschedule! Took the time to walk me through what was happening so I could understand too. You can tell he’s a good guy and an awesome employee. I appreciate y’all, and please keep employees like Dustin happy! He sets the standard on how customer service should be! Thank you for fixing my dryer! Y’all are the best!”

“They service on our side by side refrigerator still under warranty. Our okc local service agent was great. He had to come back 3 times before the problem was fixed. Turned out it was Lowes service guy's fault when they installed the fridge, they short circuitted the wire, causing the electrical system of the ice water dispenser to go out.”

“Absolutely horrendous customer service. Have waited for a part that is easily obtainable online for over 2 weeks. They told us it would be 1 week. Haven’t heard a single thing from them and no one has returned my calls.”

“The tech was professional and polite. He let me know the issue and informed me that my refrigerator was not repairable. Hopefully the manufacturer will step up and do the right thing.”

“Victor was great. Very knowledgeable and helpful. Refrigerator was under warranty so the price questions do not apply. Refrigerator in good working order again (small leak within the water filter system).”

“John and Ben were awesome! Their communication and customer service skills are excellent, and they updated me on their progress during my service. Highly recommend them!”