The Premier Appliance Service

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“Couldn’t imagine a worse experience?! Still waiting over a month for a part? Not able to speak to anyone? Technician, switchboard, 45 minutes to an hour whole time worst possible experience imaginable and we’re hand washing dishes when we have a $1700 dishwasher KitchenAid in the house???? Never again will we ever purchase KitchenAid or Whirlpool”

“If I could give zero stars I would. Bosch uses these people for warranty repairs. They are awful. They came out diagnosed the problem in about 2 minutes and ordered the part to be delivered to the house. They came back out to install the part and discovered another problem. They did not even look at this issue the first time. Its been two weeks and we still haven't received the other part. We have left numerous messages and cannot get a call back. There answering recording states they are experiencing a high call volume. We have been without a dishwasher for 5 weeks. DO NOT allow this service company to be assigned for your repairs.”

“I had a recall service done on my window a/c. He came in the 2hr window, called when he was on his way, and completed putting in a new drain for the unit in a few minutes. Technician was professional and informative. He did a good job for me.”

“This review is solely for Derrick at Premier Appliance, the guy is an absolute gem in the service industry. Not only was he on time for each of the 3 trips to our house for a repair on our washing machine thru Lowe’s Protection Plan, he was always very communicative and helpful with working thru the situation. After replacing the control board and ordering the new parts we still had issues with the washer not working correctly. Derrick worked with us and the warranty company to make sure the situation was handled and resolved. If someone from Premier Appliance is reading this, I hope you know how great of an employee you have. People like him are rare in the service and customer service world today and he seems to be constantly the only shining star in your reviews online.”

“They were used for a warranty repair for my whirlpool dishwasher. They came out and "repaired" once, it still wasn't working so they came out a second time determining it was the same part and also the motherboard. I waited months with only minimal contact after I reached out They said still waiting for parts I reached out yesterday and got a message saying they could no longer help me with no explanation. Very poor customer service! Do not recommend!”

“They took 2 separate appointments to diagnose the issue. Took 2 full weeks to get the part in and then failed to schedule the correct technician to install so they had to reschedule again taking another full week!! So far we are without a refrigerator for a full month while we wait on these unprofessionals. We have had to call them as they do not keep regular communication. Do not recommend you waste your time here!”

“Maytag/Whirlpool sent Premier Appliance for warranty service since our NEW washing machine is tearing up our clothing. Lawrence with Premier Appliance is the tech who has been out numerous times. He replaced the drum and agitator but the machine is still tearing up our clothing. On his last visit he was on the phone with a tech from Maytag/Whirlpool and took pictures of the damaged clothing and asked me what detergent I used and what clothes were washed with the damaged clothing (answer is regular clothing). I VOLUNTARILY told Lawrence that I button and zip up pants before washing. I called Whirlpool/Maytag after not hearing back from them for almost a week and they said it has been determined that the machine is functioning properly and that it is user error. They said the tech (Lawrence) said he observed me washing pants that weren't zipped and buttoned up. That is a lie! I never washed any clothing while he was here nor were there any in the washer! I have been washing clothes for 40 plus years, I know how to wash clothes! I never had an issue with them being torn up until we bought this Maytag. I will Never buy another Whipool/Maytag again. I will also steer clear of Premier Ap”

“This is a really bad company. I had problems with my Dishwasher and had to chose a company to go with for my warranty. turned out to be a big mistake. A guy called Eric came and didn't even look at anything and just said because there was white stain on the washer the warranty is revoked. the white stain has been there for some time and different contractors have serviced the washer with the white stain. its just cleanning the stain if its that big of a deal. No i have to fight with the warranty to get the dish washer serviced. very inconvenienced. This company is very bad do not use it.”

“To preface, I rarely write Google reviews. Either service was exceptional, above and beyond or service was exceptionally terrible. This provider is the absolute WORST service provider I’ve ever had the misfortune of dealing with due to it being LG warranty’s service provider. Their business model has absolutely nothing to do with customer service or satisfaction. How they’re still in business? No idea. They communicate only through sporadic texts, never respond to reply texts. Calling “Customer Service” is a joke, all calls go to vmail with ”…we are experiencing a high call volume…” message, high call volume, really?! absolutely laughable. My LG refrigerator is under warranty and I refuse to pay someone else for parts and labor…cause that’s why I have a frigging warranty. I’m now on the 3rd week of a non-operating refrigerator with no repairs scheduled in sight. My next step, call LG and get a reimbursement agreement for using another service provider. At least, that’s my hope…stay tuned. *** Follow-up *** Called LG CS and after jumping through some receipt validation hoops, they agreed I qualified for alternative resolution and scheduled an in-house technician visit for the next ”

“I have used Premier Appliance Service two times. The first time went well. I got a quick appointment scheduled, parts were shipped directly to my home, Derrick showed up on time and made quick repair to my ice maker. When our washing machine went out in September, they were offered as an option for repair, so I chose them based on my previous experience. The initial visit from Derrick was on 9/23. He said some parts were needed. He gave a time estimate and left. There were delays getting parts (not Premier's fault), so he didn't come back until 10/31. He replaced the motor and the capacitor. It still didn't work. He returned on 11/7 and replaced the control board. It still didn't work. None of my complaint is with Derrick. He was polite, profession and on time every time. My complaint is based on the fact that I did not hear from them for three weeks. I have left several voicemails and did not hear back until 11/28. Their last response is that my ticket has been closed and I need to open another one. I will not request Premier Appliance again.”

“This company is a total sham! I contacted them from a Whirlpool warranty referral. I sent them all on my oven information, model number, serial number, part needed (oven door glass) and pictures. Do to our travel plans we had to schedule the service three weeks out. When the tech arrived he did not have the part needed stating that he was just going to look at it to determine what repair was needed. I had already sent them that info! Tech said he would need to order the part and it would take 3-5 days. Now we were in the Holiday season and my wife NEEDED the oven. We waited five days, I called several times, was never able to get any one to answer the phone. I left messages and never received a call back. Totally frustrated I called Adam THE ANSWER MAN (a wonderful company) and learned that he could get the part the next day, and that the installation was easy. I picked up the part the next day and did the work myself in an hour. To top things off, I just received an invoice from them. It was a zero dollar invoice, but I'm certain that they are going to turn it in to Whirlpool so they can get paid even though they did no work. I think that you would call that fraud. i will be conta”

“Dishonest company but that shouldn't shock anyone given the reviews. They lied to my warranty company about the work they did and told them my ice maker was making ice when it wasn't. The servicer reset the ice machine, which automatically dispenses the ice so he used that as an excuse to say it was working. He even took pictures of my not frozen food and told me he'd call me back in a half hour but never heard from them again. I would avoid at all costs even for warranty work.”

“I never leave reviews but at this point, I had to. We have been without a washer since late April (4 months). During this time we have been scheduled with Premier Appliance eleven times! The repairman has been out 5 times since April. It is now the end of August. We still have a non functioning washer. They have been unable to diagnose the problem with our washer. The repairman comes out, looks at the washer, he thinks he can fix it. orders the part and then once the part arrives, he either can't fix the washer or he simply doesn't show up for the appointment. There is never a call to let us know he won't make the appointment. There have been a total of 6 appointments that he simply did not even show up for. Lowes is to blame with this situation as well. They have been very slow in allowing us to use a different repair company . If you call "not so" Premiere Appliance to complain, you will not reach anyone. So don't bother. I have called a total of over ten times. I have never reached anyone, and no one has ever called me back. Seriously, call there main number and you will not get an answer! Absolutely awful. I am reporting to the better business bureau as”

“Useless. My fridge had frozen over and the noise from the fan hitting the ice kept getting louder and louder. They rescheduled my appointment so i waited five days from having filed my warranty aim. We unplugged the fridge because it was running constantly and after the guy comes he says he won't work on it because it seems fine to him but that he will reschedule again in two days.. what!? The guy shows up again and repeated he thought it sounded fine... then he started watching youtube on how to fix fridges. No joke! He did nothing. A complete waste of time. Not a single peek at the coils to see if they had frozen again or anything helpful.”

“I don’t even remember the last time my freezer worked as it has been that long since I’ve been dealing with Premiere Appliance. The first time the tech came out, they actually repaired the issue and my freezer worked for MAYBE two weeks. I had to open a second ticket, Juan came out, looked at it for three seconds, ordered some parts and left. I received the parts within a week. Had to wait at least 2-3 weeks before they came back out or contacted me or anything. The ONLY reason I’m even using this company, is because it’s the go to company for warranty repairs through Home Depot. If you have warranty on your appliance and Home Depot tries to suggest premiere, JUST SAY NO. I’ve worked in customer service where my clientele were truly rude and hideous people so I GET IT. But dang- this is not the way to run a business. People are out here with their hands tied because it’s a warranty and this company can’t be bothered to answer their phone. I just called 13 times in a row.”

“They have been non-responsive for over a month to both myself and The company with which my warranty is through on repairing my Washing machine. Scheduled an initial appointment With a technician but he never showed and then have I literally never heard from them again. Clothing has been sitting in my washing machine molding for 4 weeks without any way for me to get them out. This company is absolutely a joke. Every time I call I’m sent to voicemail. I’ve called everyday for 2 weeks. How hard is it to return even one of the voicemails I’ve left. Save yourself a lifetime and use Someone who actually shows up.”

“Company refused to call me back about a technician damaging my flooring when he pulled the dishwasher out. DO NOT WORK WITH THESE GUYS !!!”

“Service technician arrived an hour earlier than the 5-hour window provided and was angry when I wasn't home until 15 minutes later. I called regarding two problems. He diagnosed one and said her would order the part and return in 3 - 5 days to complete the repair. When I pointed out that there was a second issue, he got angry but determined another part would be needed as well. He left in a huff and said he would order the parts but didn't say if or when he would return. When I called the company three days later to check on the status, I was advised that the technician had closed the order and marked it complete. I send an email inquiry and two days later a "supervisor" called to say he would see that the job was reopened and completed. That was 10 days ago, and no one has followed through. I give them an "F" for service and responsiveness.”

“This company was assigned to me from Sears Hone Warranty. The technician that came had an argument with my husband. He ordered parts that were on back order for over a month.The technician came back and it's still isn't working. They didn't contact my service provider with the status. I had to email and they told me to contact my provider. There was nothing else they could do. Very unprofessional.”

“My warranty was serviced by this company so I had no choice in the matter. I had 2 issues - one the rep refused to address. Said to take pictures if it happened again but I already had pictures and he just shrugged and blew me off. I paid a plumber to come out and he advised what was wrong with the washer that caused my issue ($175 out of pocket that could have been avoided). When I called to complain to Premier, they never called me back. They texted me unrelated info. I texted them back. They never responded. When they came out for my second issue, they didn’t test with clothes or anything in the drum. The rep said if you have problems we will come back out.”