Titan Appliance Repair

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“This was easily one of the most frustrating service experiences I have had. From the moment the technician arrived, he seemed irritated to even be there. Communication was minimal and the entire interaction felt more like an audit looking for blame than an actual attempt to diagnose the issue we reported. The reason for the service request was that the dishwasher was overheating and melting internal plastic components. Instead of investigating that issue, he focused almost entirely on the dishwasher door hanging low. The door still sealed and had never been identified as the problem. Based on that observation, he concluded the issue was customer caused and reported that to the warranty company. What bothered me most was that there was very little discussion, troubleshooting, explanation, or attempt to explore whether there could be an actual mechanical failure causing the symptoms we reported. Then I recieved a phone call from the home waranty company explaining that he had told them that we had physically damaged the dishwasher beyound repair and there was no justified repair under our warranty. The frustrating part is what happened afterward. Another technician who happened ”

“Titan Appliance Solutions came out to my home in August to repair my dishwasher. The technician did a diagnostic and stated parts were needed. In November, he returned but still did not have all the necessary parts to complete the repair. I was told the work order would not be closed because a part was still missing. After waiting about a week and a half, I called back only to find out that my work order had been closed, even though my dishwasher was never fixed. The office staff was little to no help. I was repeatedly told someone would call me back, and no one ever did. One office employee told me the part would be mailed directly to me, which never happened. When I called again, I was then told it was a warranty issue with the supplier and that my part was not a high-demand item. Between the misinformation, lack of follow-up, and closing my work order without completing the repair, this has been a very frustrating experience. I would not recommend Titan Appliance Solutions. Their customer service is extremely poor.”

“The worst customer service and trash company I have ever experienced in my 43 years. I have never spoke to a live person. They just schedule warranty work without ever taking to me. The guy just called and said he was gonna be there to fix it. I work and no one was home. I called the office and most time the VM is full the rate times over ever been able to leave one NO ONE HAS EVER CALLED ME BACK. They lie to the manufacturer and claim all kinds of things like “the tech says he was in your drive way”. My favorite was “the tech claimed you don’t need the repair any longer”, btw I have cameras and there was never anyone in my driveway. It would be better to YouTube how to fix your stuff than even consider calling them.”

“Recently I used this company to repair my oven. On his 3RD VISIT to my house, the technician's vehicle left a black streak all down the length of my driveway. After I CLEANED the streak it is obvious that whatever was dragging from his vehicle engraved a permanent line into my concrete driveway. The company is alleging that the technician didn't do it. However, on the day of my scheduled appointment, I did my usual walk that morning and returned home at 6:45 am and no streak was in my driveway. No other vehicle came to my house that day, and I was home all day. Immediately after the technician left is when I saw the black streak. I called the company and put them on notice of what had occurred and advised them that I would try to clean the black streak myself. I also videoed the streak before and after I cleaned it, and sent both videos to the company explaining that whatever was dragging from his car had engraved a permanent line into my concrete driveway. Now they are asking if I have a video of the technician actually driving away leaving the streak in my driveway. Of course I don't have a video of him actually leaving the streak. I was inside my house when he left. Besides, wh”

“If I could give -5 stars I would. What a terrible company and organization. I tried 6 times for them to come out and gave me a window to come out… the dude Bradley never did. Made up lies that he rang the doorbell and knocked on the door. The manager got involved and was even more of a disgrace. Promised me he’d come out and yeah he never did. 45 days of a non working stove top.. with 2 kids under 17 months. What an absolute disgrace. Also made up lies that i cursed at them and the receptionist got all upset since I was frustrated they hadn’t come out in 4 weeks of trying. This company needs to just fold. Disgrace is an understatement. DO NOT USE THEM”

“This company is absolute garbage. I wouldn't recommend them to an enemy. They missed two appointments this week, no call and no show. I called the day before, nobody answers. I call the day of and left messages, nobody answers. A complete waste of time and energy. I have notified Lowe's and hopefully they go out of business in the near future, I'd rather have the trashman repair my appliances before I ever do business with these losers.”

“No one answers the phone, voicemail is full, and when you can leave a message no one returns the call. The technician was supposed to call me between 8-12 today to tell me that they are on the way, I was told if I miss the call I would be skipped. NO ONE has called, their office is closed and voicemail is full. It’s 1:30, people work and have to make adjustments. Not even a call about being late, I would have had no problems. But again their office is closed and no one answers anyways. ridiculous this company is a JOKE”

“Horrible lack of service and professionalism. After our initial service call and $75 upfront fee there was no resolution to our problem. After the initial diagnostic of our two year old washing machine we were told it was a simple pulley issue and a part would need to be ordered. After several days we made a follow up call for service and were told that the technician had us scheduled for the next day. I instructed the operator that although we would be traveling out of town, someone would be at the house and available for the technician. He failed to show up and there was no call or communication. We made another attempt to schedule the service when we returned. The only window available was from 3-7pm. The technician finally showed up at 7pm. He worked on the machine for just over two hours. He finally gave up and said he couldn’t fix it with very little explanation. We called the operator the next day and there was nothing to be done. Three weeks and $75 later the machine is still not working. I absolutely would not recommend!”

“These people are unethical. I've had a problem with the appliance repair technician doubling the repair charge quoted to me when he gave me an appraisal. I informed him that the control board on my stove needed to be repaired -- instead of ordering the part needed, he ordered a thermostat which did not repair the problem. When I attempted to reach the owner/manager by phone, no one is available to discuss these issues with me. Very disappointed in quality of service! Beware, they are not members of the Better Business Bureau!”

“Amazing service! Our technician Michael was fast, efficient, FUNNY, and we paid $650 less than we were quoted by another company for our commercial oven repairs. He also called an hour before his 3 hour window to give me his exact ETA. We WILL be using Titan again!”

“Excellent service. We needed to replace our evaporator fan and after much research and requests for quote we went with Titan Appliance who had very fair pricing. Their manager Marie is very responsive and friendly. She gives you all the details and knows a lot about appliance repair.”

“As trustworthy as they get in my mind because they were up front about the repairs and even showed me how to repair it myself just in case I was a diy kind of person. Not that my genius mind could tolerate another brain fart but the motive was nice. After speaking with David I started to realize a refrigerator is a complicated work of beauty that society takes for granted. In my opinion the biggest investment in a home should be a fridge because without it we are back to eating beef jerky like the caveman days.”

“After calling a few places for refrigerator repair in Dallas I was able to get confirmed to have Joseph come out and diagnose the machine which had been acting up for a few days because water was leaking all over the floor and then ice was not being made on time. Figured out water valve was leaking out behind the casing.”

“I had a serviceman ;from another company a few days prior to Titan coming. I was very dissatisfied and called Titan. Titan's serviceman, Michael, checked the problems I was having and fixed them. He was professional, efficient and very neat. He is courteous and a fine young man. I'm pleased that I decided to call Titam.”

“My Freezer was leakin all in the kitchen . Had called them in the morning and they sent there worker Luis to come fix it. He got it working in under 2 hours no parts needed. Good guy too. Helped my wife clean up a bit. I will be given there number to my children in case one of there appliances messes up.”

“I just moved and after I was done the washer drum was slightly off. I called and someone was out in 2 hours. He was extremely professional, ontime, and efficient. He cleaned up when he left and was pleasant. I wish I had gotten your name but thank you so much!”

“Samsung dryer was making a screething noise that would not let me or my kids sleep at night. Sounded like someone was intentionally pinching a cat with a rat trap over a hot stove. Seriously the machine was loud, so much that I was willing to pay any amount of money to fix it. I was desperate but my problem was fixed right away by the techs at Titan.”

“We were having a issues with are Samsung refrigerator and decided to called Titan Appliance Repair. They send there Samsung certified technician and he was able to repair it . Super friendly and professional technician.”

“Titan has been very helpful over the past few years in make my sure my appliances are in working order. Every time an appliance breaks down then we know who to call.”

“Don't ever book a service call with anyone else because this is the correct company. Wore shoe covers and helped me with the samsung dryer repair on time and affordable pricing.”