Sears Appliance Repair

Sears Appliance Repair runs appliance repair work from their spot at 4511 N Midkiff Rd in Midland, Texas. The outfit fixes refrigerators, washers, dryers, stoves, ovens, and dishwashers plus air conditioning and furnace units. Their technicians handle major brands such as LG, Samsung, Whirlpool, and Electrolux. The business lists same-day and next-day appointment options along with repair and maintenance calls that reach areas like Skyline Terrace and spots near Midland Park Mall.

Customers call in for washer repairs when the unit stops spinning or a dryer fails to heat. Stove jobs come up after parts arrive at the door, and techs like Chris and Ralph get units back in order. Refrigerator calls often involve units not cooling, while dishwasher repairs address water pooling or scale buildup. Some visits end with the tech explaining the fix on site, though others involve part delays that force rescheduling.

Appointments get set through phone calls and text messages, with the listed number handling bookings. Reviewers note repeated rescheduling and last-minute changes that stretch jobs over weeks. Technicians cover the Midland area and sometimes arrive for same-day work, yet communication stays limited to texts in many cases. Payment questions arise after diagnosis, and warranty claims frequently require multiple follow-ups before a visit happens.

The Google rating stands at 3.7. Review topics center on warranty repair, rescheduling, technician communication, friendly staff, washing machine work, payment, stove repairs, and call handling.

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“The parts were not delivered so the technician was not able to do the service call. He did call and let me know if the situation. I appreciate him doing that. I will need to call for another work order and reschedule the appointment. Hopefully the part will be in.”

“Knowledgeable, courteous, and after all the waiting I had to go through, he was worth the wait. Your company needs to get their act together. One star⭐️for your company and five for Chris. ⭐️⭐️⭐️⭐️⭐️”

“LG customer service listened to my issue, under warranty, and set up a repair date. A few days later the parts were delivered to my front door. The Tech came on the scheduled date and my stove is working fine now. Most excellent customer service!”

“He was great and knew what he was doing. He was very friendly and on time.and explained everything he was doing. ,”

“Technician was phenomenal, but the idea of paying $900+ to replace a part that is under warranty is absolutely insane. Insult to injury, having to pay $140 for a company to tell me something I already knew. Again, the technician that visited was good, this is an issue with the organization as a whole. This is on Samsung and Sears.”

“I did not get a good result concerning my washer. He said he talked to the programmer and he didn’t know how to fix it, the results were very disappointing! No one knows how to fix the problem, Ralph just said the company realized there is a problem but didn’t have a solution. Maybe I could get my money back and buy a different brand. That seems to be the only solution. Electroluxe brand. Solution?????”

“He Never finished the work. Received a message stating that the work was done and the technician never called or came back. This was after saying they came twice and that no one was home when we were home and they never called or came by. Sent a blank picture and second time a picture of a house that was not mine or anywhere near my home. No way to get in touch with anyone from this company. We have been waiting almost a month.”

“Daniel did show up and fulfilled the repair on washing machine. However your posted, texted, numerous messages over a period of 2 months was pitiful, and a waste of my time. Your postponements were at the last minute and your relying on texting only without so much as a direct phone call was rude and inconsiderate. Your attempt at AI is a sham and should be scrapped.”

“No one showed to do my in home repair after being rescheduled 3 times and the final one they just falsely claimed that they came and did the repair. Have been on the phone with multiple customer service personnel and i finally had to resubmit my claim through my warranty.”

“He got in got it fixed, was pleasant, did a good job.”

“From start to end this was the worst experience from a major chain. My Samsung washing machine broke after less than one year of owning it brand new. A part I thought was not something common to break broke. It was the counter balance weight. I called Samsung, who scheduled Sears appliance repair to come investigate. The technician showed up evaluated and said that it would cost more money to repair the machine, then initially purchased. I obviously declined repairs. At that point he said before he could leave he needed to receive payment. No payment was ever discussed and he said that he could not leave my home until he received his payment. I’ve tried to call the local number and speak to someone to resolve this issue, but it is impossible to reach someone locally and on a corporate level it was absolutely abysmal the response that I received.”

“Very mad !! Been trying to get a technician to come and fix my washer and the warranty department keeps rescheduling and keeps giving me phone numbers that won't even answer. I bought the warranty to my washer so I won't have any problems getting it fixed if for some reason got broken and I'm in a worse situation.”

“My technician never called me. My appointment was closed without anyone ringing my doorbell. I can’t reschedule because no technicians are an available for forever apparently.”

“5 appts over 2 months, tech changes dates as he chooses and is a no call no show on ALL appts. Then says the service was done!!! BEYOND PISSED OFF!”

“Zero stars! The technician lied about completing my service! He NEVER showed up! The part is still in the box on top of my dryer!”

“Quoted one price. Did no repair. Simple unplugged and replaced the machine, then tried to charge more than what I was quoted. So ridiculous.”

“Ralph He’s truly the best he is very Knowledgeable and friendly.”

“Very professional and great communication.”

“Tech ordered part but did not replace them was in and out left all new parts un installed”

“Technician did not come for the last two set appointments”