ASAP Appliance & General Services

ASAP Appliance & General Services does appliance repair work out of Pasadena, Texas. They handle washers, dryers, dishwashers, ranges, ovens, microwaves, vent hoods and refrigerators on most makes and models. The company is an authorized servicer for Dacor, GE, Electrolux, Frigidaire, U-Line, Marvel, Thor, Hisense, Perlick and Viking. They install factory parts that carry a one year warranty in most cases and have run over twenty thousand service calls.

Reviewers describe calls for Viking refrigerators that stopped cooling, washers and dryers that quit mid-cycle, cooktops with failed burners, and high end dishwashers showing error codes. Jonathan diagnosed and repaired several washer and dryer sets, keeping owners from buying replacements. Jaden completed an oven warranty job the same day he arrived. Chase handled a same day washer and dryer setup. Johnny fixed a five month old refrigerator after listening to the symptoms and ordering the needed part. Some customers noted the work avoided thousands in new equipment costs.

Technicians arrive on time in many accounts and send text or email notices before heading out. They explain the issue and the cost before starting. Scheduling often brings a quick response, and the crew works in Crosby and nearby spots. A few reviews mention long waits for parts that never arrived or appointments that were missed with no follow up call.

The company carries a Google rating of 4.7 from 70 reviews. Positive notes focus on the fixes that held up and the clear communication from the techs, while negative ones cite scheduling problems and slow parts delivery. DIRT Score 4.3 from reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“ASAP did a great job repairing our Viking Refrigerator. Communication, pricing. promptness was outstanding. Local in Crosby. Small town business would definitely use for all my appliance repair needs. They service all brands.”

“Bought a refrigerator and Jonathan came out to install it. Not only did he go the extra mile to get it into my home without damage (had to take the doors off both the refrigerator AND my front door) but he also helped me cart the old one into my garage, without me even asking. His attitude was professional, friendly, helpful, and knowledgeable. Will definitely use them again in the future. A++.”

“I have used them twice, once for washer and once for dryer. They were able to repair them and saved me thousands of dollars. They communicated great and showed up on time.”

“Where to start. I tried to repair things myself and it didn't work out so I reached out to this company based off a few recommendations. What a freaking mistake. First, I pay $100 for them to come out and "evaluate." I tell them what I did, the error message it was giving (it was a high end dishwasher), And they spend literally two hours trying to figure out what was going on. He comes back and tells me that because I ordered a replacement pump from Amazon that those are normally bad and that he could have probably figured it out earlier had he tested the charge but that he would order another pump. A week and a half later I call into their customer service because I have not heard a freaking word about this order are coming back out and they tell me that they don't follow up proactively because they are so busy. I was like, "okay, But can you give me a status of what it is now" And they told me within the next couple of days the part should come in and then within the next couple of days after that they can go out. He comes out eventually and replaces the pump and it's still not working. Then determines it's the motherboard. He tells me that he will put in a quote to replace tha”

“I have used them twice. Both times, Jonathan came out and diagnosed the problem. He has fixed a washer and dryer for us, it saved us from having to buy a new set. He was punctual, communicative, and completed the repair. I will contact them again for any future appliance repairs.”

“Jaden, the technician who serviced my oves for a warranty ticket was awesome! He showed up on time, was very polite and courteous, and completed the work in no time! I was very pleased with the service and I would definitely use ASAP Apliance for any future servicing needs!”

“Jonathan was a pleasure to work with! He was punctual and very clear with what to expect with our cooktop repair; including the cost which was VERY reasonable compared to others & going to the top manufacturers to try to find someone to speak to a technician directly about our situation was difficult. We felt personally attended to and service was prompt and on point. They've earned our business as well as any/all future referrals!”

“Do not use this company. Our fridge went out 4 months after purchase. I contacted the warranty company and they sent ASAP appliance out in beginning of November. the tech stated a part went out and he would order it and replace it as soon as it came back. We waited over two months. Kept messaging asking for updates - they stated they were still waiting for the part to come in. Another week goes by, I reach out again. I get told the technician never ordered the part and they terminated him and would order my part. A week later I called again, they said it came in and they would be out to fix it on Jan 9. Jan 9 no one came. I reached out to the company on Jan 12. No one has contacted me. I’ve reached out multiple times. All messages ignored and still have a brand new fridge and freezer that are not working and gent been for 3 months now.”

“I started out by calling Frigidaire directly to have a leaking water filter looked at. They no longer have a service department, apparently, and so they gave me two numbers to call for assistance. One of them was ASAP Appliance, which should be renamed to; Probably tomorrow Appliance & General Services. On there website they have a useless chat function that, after waiting 30~ minutes for a reply, I gave up on. My eyes then get drawn to the large "Get Quote" black button near the top of their website. I go ahead and click it and it does nothing. I notice (on my desktop) that it's linking a phone number and so I call it. The first thing the recording says is that if you want FASTER service, text the same number. Fair enough. I hang up and text the damned thing with a brief description of my problem. An additional 20~ minutes go by, the person tending to the number replies back saying they don't give quotes. Why in the holy hell do you have a BIG BUTTON marked "quote" on your site if you don't give out quotes?! Well as it turns out, that "feature" is so you can get an estimate on how much it costs for them to come out and inspect the problem. Wouldn't it be easier for everyone if ”

“Had a warranty claim on a GE fridge where ASAP Appliance was the selected repair company from GE. We scheduled the repair on two different occasions. They didn't show up either time. No communication from them and they didn't return calls or text messages.... except to try to reschedule after the fact.”

“I scheduled an appointment to have my Viking Refrigerator checked and for once the technician showed up before expected! They were beyond polite and explained to me the issue my fridge was having. They gave me my options and honestly recommended the cost effective option, instead of telling me it was $1000 to fix it.. He repaired my Refrigerator and within an hour it was 20 degrees inside! I would definitely recommend this company and will be using them for any repairs in the future! THANK YOU ASAP APPLIANCES I FINALLY HAVE COLD MILK 🥛”

“We absolutely love ASAP Appliance! They’ve already come out to fix at least 3 different appliances we have. They’ve professional, dependable, knowledgeable, and are quick to help with whatever your issue is. Thank you, ASAP!”

“I had an amazing technician Chase come out. He was quick and gave great service, showed up 20 mins within me calling. I would definitely recommend to anyone needing a washer/dryer setup”

“Jonathan and his team are wonderful! Scheduling an appointment was simple with a prompt response time. I loved receiving a notification when my technician was on his way, too. The problem was identified quickly and a solution and cost to address it were reviewed with me before proceeding. Everything was repaired quickly and cleaned up when they were done. I will absolutely contact them again for any appliance repair needs!”

“Y'all ASAP Appliance and General services has been my HEROS this week! They helped me get my main burner on the stove working and also helped me find a lightbulb for my refrigerator that's been out. They found the lightbulb from a local vendor aka (small business) and delivered it! Thank Y'all!”

“We had a wonderful experience with ASAP. They worked with us on scheduling, found the problem quickly and we're able to fix our fridge immediately. The technician was very helpful and polite. Will absolutely be saving their information in case we have any issues in the future.”

“We had a 5 month old fridge stop working. ASAP Appliance come out, Johnny was our service tech. He listened to us explain the issue, diagnosed it and the work was done. Fridge back in business! And, Johnny explained the work he had done. ASAP will be our go to for future repairs.”

“Jonathan and ASAP appliance is amazing. I’d recommend ASAP to anyone I know and plan to continue using them!”

“This business takes customer service to the next level. Krystle was friendly and accommodating when she scheduled our visit. I received both a text and an email confirming our appointment. I then received an email letting me know that Johnny our service tech was on his way. Johnny came out on time and was incredibly cheerful with a positive attitude. I highly recommend this company for all your appliance needs and services.”

“Start to finish I trust ASAP APPLIANCE. Their team properly troubleshoots to find the root cause. Their parts distributor was stocked with the parts needed ti fix my machine. I had a different company come out first that quoted me 10-15 weeks to receive the parts. They got the parts ordered and installed in a few shorts days. ASAP APPLIANCE HAS EARNED MY LIFETIME BUSINESS! Thank you guys!”