Mr. Appliance of Deer Park

Mr. Appliance of Deer Park handles appliance repair work around Pasadena, Texas. They send techs out for refrigerators, washers, dryers, ovens, freezers, and ice makers. Reviewers mention calls for leaks, cycle problems, units not heating, and ice production failures. The company books jobs through phone or online and sends techs like Jaydee, Travis, Javier, Charles, and Shelby to handle diagnostics and part swaps on site.

Customers report techs arriving for refrigerator ice maker leaks and control panel faults, dryer thermostat checks and cleanings, washer control module installs, and oven circuit board repairs. One case involved a full freezer teardown that showed a bad panel and led to a replacement decision. Another had a dryer fixed after two visits with honest advice that a new machine might cost less. Techs often order parts and return the next day or within a couple days to finish, clearing clogs and testing everything before leaving.

Reviewers note quick scheduling with text updates that include tech photos, same-day or next-day arrivals, and clear explanations of what needs fixing. They describe on-time arrivals, upfront estimates, and reasonable charges for parts and labor. Communication stays steady during waits for parts on older units, and techs clean up after the work. The area covered includes local homes in Pasadena and nearby spots, with techs available without long waits.

Most reviews highlight professional and thorough visits from named techs along with straightforward pricing. A few mention higher costs or one case where the initial assessment led to extra charges. The company responds to concerns and follows up to complete jobs. Google rating sits at 4.8 from 187 reviews. DIRT Score 4.6 from 187 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“I had an excellent experience with this company to repair my refrigerator. They were responsive, communicative, and made scheduling quick and easy. Jaydee was the technician for both visits, and he was consistently professional, courteous, and extremely thorough. He took the time to explain everything clearly and in a way that was easy to understand. As a woman who was home alone during his visits, I also appreciated how comfortable, safe, and respected I felt throughout the entire process. I would not hesitate to use this company again and highly recommend them.”

“Mr Appliance is a very professional company. Had great service ice from the time I called and made my appointment to when the service tech visited. Appreciated the detailed text message with a picture of my service tech. Very good idea to do this in today’s day and time. Service tech was very knowledgeable and took the time to search for parts onsite for my under the counter ice maker. I highly recommend them if you need any appliance serviced.”

“My 14 year old LG fridge began having a leak in the ice maker. Jaydee came out and spent a good 90 minutes literally pulling the entire freezer apart to test the control panel, fan, ice maker etc. It turned out to have a fault in the control panel so I will be purchasing a new fridge, but I was very impressed with the methodical and careful diagnostic process, and Jaydee’s pleasant demeanor. I learned a lot!”

“Service individual (Travis) was very knowledgeable. He was on time, quickly diagnosed the problems, gave an accurate estimate and followed up to make sure my expectations were met. Very, very pleased with quality all the way around. No surprises.”

“Have you ever sprained your ankle, went to the doctor, for them to tell you that you sprained your ankle and then hand you a bill for $125 dollars? That was my experience with with Mr.Appliance Called them out to look at my dryer, they came and made their assessment and was confidently told I had a bad thermostat to which would be an easy and quick repair that would cost me $450 dollars. Then he asked if I would like him to clean the unit for a fee of $100 which then knocked down to $50 so now my $450 had turned to $500+tax but the confidence of the technician made me okay to green light the expense. He began his work and I, from another room heard him testing the unit after installing the part and heard it kept failing. Then he proceeded to call his boss, a man by the name of Travis. To which he explained his process and then was guided to come and tell me that it was now a motherboard issue (so a technician that isn’t even working at my house is the one who called the shot on the problem?) and I would be charged $640 to repair (which is close to the cost of a new dryer) or pay the $125 fee of having the technician, a man named Shelby come and work on the unit. When I had told Sh”

“Jaydee was my service tech and he was very efficient. He diagnosed the problem with my ice maker/ water valve, ordered the part and serviced the next day, with a reasonable cost. I'll give the company a 5 star rating.”

“Booking the appointment online for my washer repair was very straightforward and easy. The technician who came to our house was efficient, providing an initial evaluation and returning a few days later to complete the repair once the necessary part was ordered. If we require any future repairs, we will definitely be using this company again.”

“EDITED WITH UPDATE: In response to the comment from Mr. Appliance below - Yes, your technician is coming out today to finish the job that was paid for. This review was written after I had verbally expressed my frustrations with your staff but prior to your company reaching back out to me to resolve the issue. I stand by my original review from the perspective that I felt misled about the services that I was paying for and am confident that had I not expressed my dissatisfaction, nothing further would have been done. That’s what I mean about bad business practice and lack of transparency. If that makes me a bad customer, then so be it. I just encourage you to increase transparency going forward and be upfront about what services are being paid for. Every customer deserves that. ORIGINAL REVIEW: The staff were very friendly and scheduling was easy. We had someone come out to run diagnostics on our dryer. He informed us that the dryer passed all of the tests and appeared to be working as it should. He suggested that our dryer vent/ducts needed to be cleaned out, so we scheduled them to come back out to do that. A couple of days later, someone came out to clean our dryer vent/ducts. ”

“This is the second time I have used Mr. Appliance. I have been very pleased both times. My tech Javier was very friendly and professional and above all honest in his assessment of what must be done. I had a washing machine barely 3 years old that had quit on me. Javier came out and looked at it. After a he had run some tests and looked it over, he told me that he could fix it but it would probably cost less to buy a new one. And he was right. Today, he did routine cleaning and maintenance to my dryer. I am very pleased with this company and would certainly recommend to friends and definitely use again.”

“Maytag washer cycle issue. New control stop start module replaced. Scheduler efficient and understanding and most important Tech Jaydee was extremely courteous, efficient and professional in install, and never a doubt of cost or expected completion period. Mr Appliance Deer Park is a winner company and staff.”

“Satisfied first time customer. Freezer was collecting ice & small leak on floor. Problem was quickly diagnosed & repaired. Removed the frozen ice, cleared out all the clogs/gunk & fixed all the problems. Very pleasant & answered all my questions. Price was extremely reasonable and so glad chose to repair over replace. Highly recommend!”

“New post Mar 2026. Tried to post a new review but it kept pulling up the past one from below. Just had Jaydee out to look at my oven which was not heating. He was very polite and professional and was able to replace the part not working. Able to use my oven again tonight. Yea! This company has been good on communication and has techs available without having to schedule a couple of weeks out. My past review below: Finally found a good appliance repair company. From my first call to schedule service to having the work done ( had Javier out twice for 2 separate issues the last week) the communication has been great. Feel like I received honest answers and great service. This will be my go-to for all appliance repairs from now on.”

“Technician arrived on time. Very friendly and very knowledgeable. He had our problem identified in less than an hour and repairs complete 30minutes later! Outstanding work and cleaned up the job site too!”

“Incredible experience from the very start! The technician was also very knowledgeable and helpful and was able to fix my fridge same day. Also, they saved me $100 compared to what Samsung quoted me to fix the same issue. Very happy with my experience!”

“The technicians and staff were great but the pricing set by the owner seems excessive to me. Javier, Charles and Travis came out to check my dryer and fixed the problem after the second try. Taylor in the office was professional, friendly and easy to talk to.”

“Can't say enough good things about Shelby, the technician they sent. He got us diagnosed in short order, ordered the parts, came back a couple of days later and got the dryer working in record time. Do yourself a favor and give this guy a raise, Mr. Appliance.”

“Our service tech, Travis, was on time and professional. Diagnosed the problem and gave his option on how to proceed. The circuit board on our oven had gone bad. He removed the faulty board and attempted to find a replacement, but could not find one for our 18 yr old oven, so suggested we repair our existing board. That process took 2 weeks, but they kept me informed on the process as we waited. Board installed and so far all has been good.”

“Travis, and the whole team at Mr Appliance Deer Park are great. We’ve used them twice and both times they have gone above and beyond to address the issues we had with separate appliances (a stove and then a dryer). The dryer issue could have caused significant damage to our home, and they presented three options for repair and maintenance to ensure that no matter which option we chose, the primary problem was corrected. 10/10 would recommend and will be using them for any future needs.”

“Our Samsung refrigerator ice maker stopped making ice. I called our local Mr. Appliance and scheduled a repair tech to come out the next day. The tech called to advise that he could arrive early. After testing the unit, he advised that an internal part was broken and that the unit would have to be replaced. Two days later, he returned with the new unit and installed and tested it in a matter of minutes. Thanks Mr. Appliance for timely repair at a reasonable price.”

“The repair man Charles came out the first day after I called. He was very professional and nice and did a perfect job. I was very impressed with Mr. appliance in always.”