Sears Appliance Repair

Sears Appliance Repair handles appliance repair work out of Pasadena, Texas. The company fixes washers, dryers, refrigerators, dishwashers, ovens and stoves on brands including Whirlpool, Samsung, LG and Maytag. Technicians cover Golden Acres, Red Bluff Terrace, Village Grove and the central Pasadena core, with most repairs finished in one visit. The shop sits at 999 Pasadena Blvd and takes calls at 979-221-6997.

Homeowners bring in fridges that stop cooling in the heat, washers that will not spin, dryers that fail to heat, and ice dispensers that quit working. L'Teran replaced a filter housing and fixed a fridge flapper on one call. Mark repaired a washing machine and left the area clean. Joey replaced a relay switch on a fridge during the first visit. Ken diagnosed refrigerator issues from the owner's description and completed the fix the same day. Some customers report repeated visits for the same washer or dryer problems before the unit runs right again.

The company lists same-day availability and upfront pricing. Service runs Monday through Friday from 7am to 7pm or 8am to 5pm, with some Saturday slots. Reviewers note technicians who text arrival times, explain the work, and keep the space tidy after the job. The service area stays inside Pasadena and the nearby neighborhoods listed on the site.

Google shows a 4.5 rating from 257 reviews, with praise for quick single-visit fixes alongside complaints about no-shows, multiple appointments, and incomplete work. DIRT Score 4.3 from 257 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Mr. L'Teran was extremely professional, announced his arrival and always kept constant communication. He was patient with our puppies barking up a storm. He installed the new filter housing. He also assisted with the internal flapper that kept staying open while the fridge was closed. Definitely recommend Sears and commend Mr. L'Teran on a excellent job. He was clean and careful with the removal of the fridge location to properly work on his scope.”

“The technician was awesome. He explained the processes that were done and why they were needed. He also phoned me after the service was over to insure that I understood what was needed going forward after giving his findings to the warranty company.”

“Worst experience ever. I made the diagnostic appointment and was told parts needed to be ordered . So I had to take another day of for the repair because they only come Monday thru Friday from 7am to 7pm or 8 am to 5pm. On the second appointment the tech said more parts were needed , so there goes another waste day off. The 3rd appointment my husband took off, I received a text saying that the job had been completed but in reality the tech never came, another waste day. After several calls 4th appointment was made for a Saturday. Two day before my appointment I received a call that they could come on Friday 11/28/25 so I exempted since I was off for the Thanksgiving holiday. On Friday my text stated that the tech would arrive between 8:15 am to 8:45am at 8:30 am I received another text saying the job had been completed, the tech never showed up he just closed the ticket and lied that he had repaired my stove. What ever you do , DO NOT GET A WARRANT SERVICE WITH SEARS. THEY ARE NOT CUSTOMER FRIENDLY OR RELIABLE. ZERO STARS”

“When trying to wash load of cloths washer still doing same. Thing as before.still not working right.need someone to fix the problem for the third time!”

“Mr. LT was very Nice he knew he Job & Finished in a Timely Manner. I Highly Recommend you'll Recognize him with an Award or maybe a Raise.”

“I called to have my dryer checked as it was not heating properly, I was having to run the dryer twice if not 3 times for a load, also my vent catcher was making a noise and not sitting in the slot correctly. The Sears tech came out (8-11-26) , I had to tell him the issue that was going on. The tech removed the front panel of the dryer he mentioned the the lent screen spring popped off, all he did was place it back in place (still popping off) … he proceeded to look into the dryer did not remove anything (just looked and said everything looks good) … The only tool he used was to remove the panel! I noticed there was lent in the area he looked at , was about to close it up .. I stopped and asked it the lent / dust can be removed , he said sure you can clean it , needles to say I vacuumed out myself. I wasn’t impressed by the customer service from the tech !!”

“Excellent job by the technician. Now my Ice dispenser is working again.”

“Unfortunately, my experience with Sears Appliance Service was extremely disappointing, and I cannot recommend them based on the service I received. The technician who came to my home did not complete the work to an acceptable standard. The experience was so poor that my husband ultimately asked him to gather his equipment and leave before the job was finished. We then had to hire another company to perform the work correctly. I also want to WARN anyone considering Sears' dryer vent cleaning service. We had been paying Sears to clean our dryer vent annually and trusted that the service was being performed properly. However, when another reputable company recently inspected and cleaned the vent, they showed us before-and-after photos that revealed the vent had not actually been cleaned. It was heavily clogged and presented a potential fire hazard. My advice is simple: whenever you hire a company for appluance service, dryer vent or air duct cleaning, insist on before-and-after photos or video documentation so you can verify the work was actually completed and done right. I wish I had done that sooner. It's disappointing because Sears built its reputation on quality appliances and d”

“Tech said he showed up. There was a huge cardboard left with a time, but no one called me to say they were at the house. There is an app to check for estimated time, which tech did not update at all. First it said 9:48am, and then about 10:30 it changed to 11:06, and then that was it. Next I got a bill for $125 labor via email.”

“Terrible experience the first technician who came claimed my washer motor is completely burned out that they could not do anything that I would need to wait for a call to receive a offer bc they do not make this part anymore. He said he called his supervisor no call. He documented he fixed it and case was close the Second time a technician closed my case documented he worked on my washer found the issue and could not contact me. NO ONE CANE TO MY HOME. HORRIBLE EXPERIENCE. I would love to speak to someone about this but everything is AI”

“Mark came on time, check washing machine and fix it. He also kept the area clean. Everything working well.”

“I give Sears home service 0 stars ! My appointment was today and no technician showed up. And the update states the technician arrived - but no tech arrived . So here you go Sears…I have been trying to get my washer serviced/ overhauled since February/2025. We are now in the month of July2, 2025 and my washer has not been serviced. Each time I call to complain about this issue- I received excuses from , the order was closed out, unforeseen circumstances the tech had to cancel , and when a tech did arrive , another part had to be ordered, or a tech came 2 separate times and stated he did not have the proper tools to do the repair/ overhaul, it that she parts need to be ordered ( when all the parts are here at my residence, they just need to be installed.) … and many other excuses I have noted each time I call . It is also very very frustrating that each time that when I call Sears- the representative cannot or will not provide me with a number to management or Director to discuss this ongoing issue ! I get told the issue will be escalated and that Supervisor will call me within 2-3 days - well that never happened! No call back from anyone. I have been paying for many years”

“Our technician reached out early in the day and set expectations on the approximate time frame he would arrive. He later texted when he was on his way and arrived promptly. He was able to diagnose the problem with our refrigerator based on our description and his examination, and had the means at his disposal to fix the issue fairly quickly that same day. We are very satisfied. Would definitely recommend.”

“Technician was friendly and knowledgeable,did a great job”

“Sears Appliance Repair Serice is one of the best investments I made since purchasing my home. All of the repairmen are highly skill and professional.”

“The Technician Joey was very friendly and fixed my fridge the 1st visit. Joey was Awesome!!! . If I had any complaints it is with the cost Sears charged for labor. Otherwise my fridge is working again once the relay switch was replaced”

“Tech used no tools. He looked at the washer and said it was $800+ to repair. In less than 20 minutes, he left, saying the washer shocks were bad. I got no receipt for paying $137. These people have taken advantage of a trusting customers. The tech is a liar.”

“Your technician, Ken is a great asset to your company. He was very respectful and clear about his diagnosis of the problems and how to best fix them. I would recommend him to anyone who wld need his expertise and service. Thank you.”

“Three times they schedule an appointment from 8am to 5pm. They couldn't give me a shorter time frame. Even after 3 times they still couldn't fix the problem so they scheduled another appointment where they didn't show up to. And I guess they submitted a bill to the company as the company sent me a copy of the receipt. Everytime they came it was something different. I had renewed my contract with the warranty company and started making payments on the contract. Canceled on Aug 16 and I have not received my refund as of yet.”

“The washing machine I own is very old but works. Because the serial number was missing he didn’t take the time to find out the serial number is on my policy & said a third party vendor needs to come out. I called sears back & a second tech came, found the serial number, found the problem & ordered the parts. Third tech came & fixed machine & it’s running like brand new. Sorry I wished I wrote their names down so I could give them their props. Even the first lazy tech.”