Sears Appliance Repair

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“If I could rate it a zero I would. This was the worst experience I have had from a service repair man. From the very beginning, he had no intention of fixing anything. He looked at the problem for less than five minutes said he couldn’t find anything and then left. I found the leak in a matter of 10 seconds when I got home from work. Unfortunately, I could not meet the repair man here, my dad met him here. I have already paid the service fee and have gotten no service. I am posting a photo of the leak but I have a video also. I need to have my repair made.”

“Past my 1-5pm service window and no texts after the one this morning saying my appt was today. No way to talk to a person through either the 1-800 or local numbers. Online chat has no way to connect to a real person. Link to appointment tracking info sent in morning text has no tracking info.”

“Extremely professional and knowledgeable got my refrigerator fixed. Working like a new one.”

“Appointment was from 8am-12pm and showed up late at 2:30pm. We opened the garage door for him to repair the washer. He went in to repair and when we went to garage to check on the repairs , he was already gone. He did not repair and didn’t tell us he was done or leaving. I received an invoice after he left and said repair completed. He put down the parts were not there and we were not home, Not true, we were in the house and the new parts were next to the door. He never attempted to call us or look for us and just left.”

“Kia did a fantastic job! The first time he came out, he repaired our icemaker, but it was on its last leg to begin with. The next time he came out, which was today, He ended up replacing it. He was very professional and And let me know what he was doing the whole time. He talked me through all of the things that he was doing when he repaired it. I haven’t had a Repairmen in my house that has ever paid much attention to making sure I knew what was going on. Great job!!!”

“The technician was very knowledgeable, kind and even took the time to explain to me what he was doing and why.”

“In order to plan your workday ahead of my appointment. A smaller window for appointment. 7am-6pm is unacceptable for a working parent.”

“Abel was very nice and knowledgeable and got us up and running quickly!!”

“Ken was professional, knowledgeable, and courteous. He knew what he was doing and did it.”

“Extremely knowledgeable and courteous. I am completely satisfied”

“He was polite, knowledgeable and very thorough.”

“Everything was explained and reviewed.”

“On time, explained what was wrong, fixed the issue and cleaned up.”

“Very knowledgeable. Exceptional customer service”

“Great work. Fast and courteous.”

“Store has closed down. Only online.”

“Polite, friendly, thorough and professional.”

“Prompt and courteous service.”

“Technician was great.”

“He was great ! Friendly and got the job done”