Better Vent Cleaning Pearland Tx

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“My warranty company has sent them for my Refrigerator repair. After making an appointment they sent an intern guy who has no clue of how it works and just took pictures of the model and left. Next "senior" guy after another appointment and was on call with another senior guy to diagnose and changed the compressor (which they already did last year). did not work. they billed $650 and finally left me with a fridge which was not working. (The fridge was working fine before they left, I had a problem with freezer. now the whole thing is not working). I could have bought a whole new fridge with the repair costs which broke my fridge completely. Highway Robbers !!! Avoid !!!”

“I wish zero stars was an option! I was assigned 3 boys for my dryer repair through American Home Shield. Zero follow up, they came out on August 15, 2024 said they had to order parts, ok cool. I get an email from American Home Shield about parts being ordered on 8-20-2024, FEDEX shows parts delivered to 3 boys on 8-21-2024 and 8-23-2024, I called on 8-30-2024 to get an update, they stated waiting on parts will call me back. Surprise surprise, no call back. I call today September 4, 2024 they stated parts were not ordered until 8-30-2024, I called American Home Shield an they stated those parts were delivered 9-2-2024. Yet 3 boys denies parts being delivered. Now parts were sent a third time showing a delivery of 9-7-2024, I can guarantee they will "not arrive". I will say it I believe they are collecting parts and reselling, or using them on clients that are not through American Home Shield, they are extremely shady. Of course after I called American Home Shield 3 boys refused to answer my calls. I will make it my mission to get American Home Shield to stop doing business with this company.”

“Was assigned 3 Boys Appliance Repair from our home warranty American Home Shield. They never made it to our home and from other reviews I’m grateful for that! Not once did they ever call me to set up an appointment, I was just assigned a date without notice or a call. I had to call American Home Shield to find out what was gong on. I was told and emailed that our time slot was 9am – Noon. Called 3 Boys Appliance Repair the day of our appointment to see if they would be calling before come to my home to be told by the office that they were coming from Noon – 5pm. That information contradicted everything I had was told on the phone and by writing from Home Shield. After missing a half, a day of work by this point called American Home Shield had them cancel my appointment I did not want this company stepping foot in my home. 3 Boys Appliance Repair does not communicate or reach out to there customers. They don’t have a voicemail that identifies that you are leaving a message for the right company. There are no business hours posted. This is not a business I want to work with or have in my home.”

“If you get this contractor assigned by your home insurance immediately call them and choose s different contractor!!! We had them twice as our assigned contractor. The first time they did not even contact us to schedule a repair. The second time was far worse. They came 3 times to our house (which took them 2 months) to tell us they cannot repair the our dryer. Then the waiting game began. They continuosly failed to send the required documentation to American Home Shield, who in turn would not process our repair because of the missing documentation. 3 brothers appliance then continued to lie about sending documentation or about the will send it the next day. We only got the case closed because we threatened AHS to take legal actions (dryer cost was over $800). Writing about my experience still makes me furious. The only reason that they get busy because they are first in the alphabet with their 3.”

“I wouldn't use 3 Losers Appliances Repair again if you offered me a million dollars! Two months to repair a dishwasher is ridiculous! Their arrival window is essentially all day, and sometimes they just don't even show up. I literally had to call and call and hound these people to finish the work, which didn't even take that long once they finally came to our house! They blamed everything on our home warranty company, though I'm pretty sure they weren't at fault, and they kept saying we were waiting for parts when I had confirmation numbers that the parts had been delivered to them! At best, 3 Little Boys is incompetent; at worst, they're a scam. I honestly do suspect they're scamming home warranty companies. This experience was so bad that I've block details from my memory because I don't want to remember. Avoid, avoid, avoid! ZERO STARS”

“I would give zero stars if it was an option. AVOID THIS COMPANY. Incompetent technicians with unprofessional communication and consistent appointment delays and cancellations without fixing issues. We are new homeowners and first time parents with a newborn. We were assigned 3 boys as our contractor for fridge repair by our home warranty company, American Home Shield. We had 4 appointments over a month, each technician told us something different regarding the issue with fridge. None of the techs were able to fix the problem of the fridge not cooling properly and making concerning noises. We had 2 appointments cancelled by the company last minute and after they were already late, because their truck supposedly broke down. Over this period, we've lost hundreds of dollars in groceries and priceless breast milk that continue to spoil in our fridge. Our most recent appointment (4th) was yesterday. The technician blamed prior techs for not ordering the correct parts and indicated we'd need to unplug our fridge for 24 hours for proper repair to be made and that they would return tomorrow (today) for 5th appointment. An hour after their allotted appointment time, they called to say they ”

“I am literally cancelling my home warranty company due to Three Boys appliance repair. Nice gentlemen however I put in a request to repair my dishwasher in in early January 2021. They've been out 3-4 times and cannot figure out what's wrong. They keep ordering part, bring them, finding that they're not fixing the issue and re-ordering. And the other issue is that they're so busy that they cannot come out for 2-3 weeks from when parts are received. Their latest projection is that they cannot come out until March 17 which puts me at 10 weeks since my dishwasher has been broken. They need to prioritize customers that have been waiting for extended periods of time for repairs, especially if it's because they can't figure out what's going on and they're operating with a 'trial and error' philosophy This has been my first experience with the home warranty company and Three Boys. Both will never be used again nor referred. Truly disappointed and frustrated.”

“Would give a 0 if I could. Do NOT use this company EVER!! They are not professional and give you the run around. If it was not for me constantly following up with them, I would never hear from them again. In March 2023, I was originally assigned them through American Home Shield for a stove repair. The repair was deemed not covered by AHS so I opted to pay 3 Boys Appliance directly (about $350 for parts and labor) to replace the control panel on the stove. After several months (6+ months), I was still having to chase them to fix it. First they ordered the wrong part twice then told me they couldn't find the part. I ended up purchasing the part myself on Sears Parts Direct online in October 2023 then installing it myself. Boom stove fixed! Now I've been trying for almost 6 months to get my refund since they did not repair the stove, I did myself. I keep getting excuses from Ruben (the so-called owner) that he will mail the check or bring me a check, but yet still nothing. I would never recommend this company to anyone!! THEY ARE NOTHING BUT LIERS AND THEIVES!”

“Horrible horrible horrible! Stay way from 3 Boys Appliance if you value your sanity. Agree with 90% of the reviews here. The 2.1 rating they have is probably generous. They were called through AHS to fix refrigerator. No movement made after weeks so AHS eventually just gave me cash to have it fixed elsewhere. Another issue popped up and they were assigned. Everyone deserves second chance. Failed. Hours of phone calls and emails, nothing happening. I'm not sure what is going on here. They seem to have checked out. You can call day after day. Nothing will happen. You will be so frustrated working with them. You and your family will suffer.”

“I was assigned Three Boys Appliance by Acclaimed Home Warranty to repair my fridge that stopped cooling. It took them 4 weeks to repair my fridge the first time. It worked for about a week and now its stopped cooling again. It's been almost 3 weeks since they've come to run another diagnostic, and I haven't heard from them. I have called them repeatedly, I have called Acclaimed and they state that they can't get ahold of them. This company is awful plain and simple. They do not respond to you, they been late to every appointment they've made with me, and they don't seem to know what they are doing in general. They are taking advantage of Home Warranty companies customers. They have been to my house 4 times in two months, and my fridge still does not work. That says it all. They are worthless.”

“An absolute joke. AHS sent the work ticket here, and I had someone come by after a few days. The gentleman comes in, I explain whats going on and he tells me after 3 minutes that he needs to order a new circuit board. Never touched the fridge. Like at all. Says he will order the part, but that it might take two weeks. THREE weeks later, I call to inquire about where we are at in the process. The gentleman that answered the phone said the account had been closed/resolved. It hadnt. He then calls the tech that came to my house. The tech cant remember anything about the house or the problem. Guy on the phone says he will call me back first thing in the morning. No call. No nothing. They closed the acct with AHS and no one notified me so here we are, almost a month with a broken fridge and back at square one. Dont waste your time, money or patience.”

“Repeated trips to my home. One month later my dishwasher is not fixed. They told my warranty company that they finished the repair. Someone was supposed to be at my house again today. I called almost 1 hour after the appointment time. The technician was going to be another 45-90 min. They were paid by my warranty company for work that they didn't do.”

“HORRIBLE service, slow and excuses. Why American home shield uses them, I do not know. I wonder if this company is owned by American Home Shield? American Home Shield selected this company (3 Boys Appliance Repair = 3 Boy), to repair my microwave, almost 3 months ago (what an adventure!!). My micro wave had power, but was not heating food or cooking. The technician came in 2 weeks late, checked the microwave and told us that he will return the next week to install the parts he had ordered. That was a lie, he never returned, nor did 3 Boy updated on what was going on or projected repair schedule. We called 2 weeks after for status, only to find out that the parts were not ordered. According to his manager, if a technician says he has ordered the parts, it only means that he has identified the part on their system and it will be order later (now that is a “goat lie”). I insisted that he qualify exactly what “later” means and requested that he explain the “BS” excuse given me. He could not. He apologized and stated that he didn’t know why the parts were not ordered. He then told me that he would order it why we were on the phone (wow, if it was that easy, I wonder why they had not or”

“Took 2 months (no exaggeration) for this lame excuse of a business to repair my home dishwasher. Screwed up ordering correct parts repeatedly and never followed up and never communicated or provided update on status. When u call their number it almost always goes to voicemail and forget leaving a message coz it’ll live in purgatory. When replacement parts finally came and return service appointment was made, they gave me varying ETAs and ended up being a No Show at the end of the day, after I took a day off to wait and wait. Total disrespect of the customers’ time and patience. When promised they will come back the very next morning as the first call of the day, it still took me 3-4 attempts to reach them that morning, was kept getting told to expect technician to call… to confirm the appt, and technician did not give a courtesy call and showed up very late, and tried to leave abruptly when door bell wasn’t answered on the spot. After work was completed, soap dispenser they placed had its top cover easily dislodge and came loose. Had to fix it myself. Should be zero stars.”

“Made my appointment on February 22 for the first available, a week later on March 2. I called the night before to confirm and was told they would call in the morning to update my two hour window. In the morning, they called and cancelled due to the tech being able to get to my area. They have now put me (and my whole area, I suppose) to the back of the line, so I have been rescheduled for March 8. This also reflects poorly on AHS for continuing to use Three Boys Appliance Repair. Hoping I can update once they actually show up.”

“They were assigned through my home warranty, read reviews and was a little concerned. They did an excellent job replacing the ice machine, fixed my fridge door too (I didn’t even know it was not working properly). Tech came out determined the issue in a few mins, told me he was going to come back in a week after he received the part, kept me update the whole time. Overall happy with the whole experience.”

“Horrible experience. American home sheild sent them to fix my dryer and stove back in December 2023. Going on 4 months and neither items have been fixed. They don't call you to give you an update. You have to call them. When I did call they would say that they are waiting for AHS to approve the parts. I call AHS and they put it on 3 Boys. I am dropping AHS.”

“I too have American Home Shield and my dryer started clanking and smelled like it was burning. I submitted a claim through AHS and and they set me up with 3 Boys Appliance Repair. Instead of waiting on them to call, I took the initiative and called the very next morning. The lady who answered was very nice and helpful and promptly set me up an appointment for two days later (Thursday). The service tech that came out was very respectful and assessed the problem. He said he had to order some parts and it should take 3-5 business days to get them and that he would call when they came in. I got a call the following Monday afternoon to tell me that parts had come in and they schedule me for Wednesday morning. The service tech called me when he was 30 minutes out, replaced the parts, cleaned all the lint out, put it all back together and it now works like a charm. Entire staff was friendly and answered all of my questions. My advice is take some initiative in contacting them and be patient and respectful.”

“The worst service I've ever received. It has taken months to get our appliance situation straightened out. The first time they came out they only replaced one part. The appliance went out again. When I called to figure out why was told that when one of those parts goes out usually another does and they did not order them both the first time when they should've if they never that two parts interchangeably went out. Recently they missed an appointment and did not call anyone. No call no show. When called were told the part was on back order so the service provider decided it was not worth going to our appointment. They are terrible with communication. The only way this company is in business has to based on home warranty relationship. I would not recommend to anyone.”

“I'm giving 3 boys a 1only because 0 is not an option. They didn't show up for the scheduled appointment. I was told a technician would arrive between 5p-7p on Friday 9/9/22. There was no explanation or any communication as to why no one came by. On Wednesday 9/14, I received a text saying they were canceling my appointment for that day. There was no such appointment on 9/14. If your home warranty assigns this company, please don't waste your time.”