Neighborly Appliance Repair, LLC

Neighborly Appliance Repair, LLC handles appliance repair work out of Pearland, Texas. The business lists itself under appliance repair service along with air conditioning repair and HVAC contractor categories. Reviewers describe calls for oven range problems including F9 error codes on Frigidaire units, washer floods tied to pressure switches and hoses, and dryer repairs after water exposure. Technicians such as Calvin handled diagnostics and part replacements on multiple appliance types. The company also receives mentions for work on machines from specific brands like Frigidaire.

Customers describe jobs that start with quick identification of issues like a washer flooding an apartment or an oven shutting down mid-use during holiday prep. In one case the pressure switch and hose were ordered and swapped within two days. Another involved a temporary fix on a range followed by part research and a later service visit. Calvin arrived on schedule, diagnosed an appliance problem, and completed the work at a price described as reasonable. Some accounts note repeated follow-up calls after repairs to confirm the machines stayed operational.

Work patterns vary in the accounts. Several reviewers note on-time arrivals, clear explanations, and fixes completed without extra visits. Others report appointments set through Frigidaire that produced no calls or arrivals within stated windows, technicians unavailable due to training periods, or parts ordered incorrectly leading to repeated delays. One account mentions a technician calling late to cancel because of a mix-up with boxes while the office was still listed as open. Communication after missed visits is described as minimal in those instances.

Google shows a 3.1 rating with no reviews attached. The listed customer accounts split between praise for knowledge and fixes on ovens, washers, and dryers and complaints about missed appointments, wrong parts, and lack of follow-through. Recurring points include technician names like Calvin for positive outcomes and repeated no-shows or delays for negative ones.

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“My husband and I were preparing our first Christmas dinner and after 3 hours of cooking the turkey, our oven shut off (F9 error). We were extremely stressed but Neighborly diagnosed our problem and provided us with a temporary fix until after the holidays. After Christmas, Neighborly followed up with us by researching the error code on our oven range, identifying the parts that needed ordered, and scheduling the service visit for repair. We have received several follow up calls to make sure the range is working appropriately.”

“Terrible! Terrible! Terrible! Would leave negative stars if I could. Had an appointment scheduled within the 8a-12p window with Neighborly Appliance Repair for 9/16/20, thru Frigidaire. I waited and waited. No one had shown up or called by 11:50a so I gave them a call. The rep answered the phone very nonchalantly. I told her that I’d had a service appointment on the books for a little over a week and was calling to check the status of the service called since I hadn’t heard anything. She told me that all of their technicians were in training  for the next 2 weeks. ALL OF THEM! I asked did she know there was an appointment for me on the books. Her response was yes. I then asked why didn’t someone give me a courtesy call to let me know that 1, I would need to reschedule with a different company, 2, there would be no one showing up at my house to repair my washing machine. Her response was, well ma’am I don’t know what else to tell you. She also said,  I am human and we all make mistakes. Wow! Yes we are all human and all make mistakes but, you couldn’t look at your calendar the day of and call the people that are on it to let them know not to waste their time waiting on a technician ”

“While doing laundry my washer machine decided it wanted to cause a great flood in my apartment. Maintenance came by and determined that the washer machine was hooked up correctly and I would need to seek outside help to resolve the problem. I contacted Neighborly Appliance Repair and after a brief explainationn of what I was experiencing they knew what was going on. The pressure switch and hose needed to be replaced. My part was order and machine was fixed within a two day window. Fastest and most reliable service I've ever experienced.”

“Our one year old Frigidaire oven went out. My wife called Frigidaire directly and they sent this company out to do the repair. Tech came out, diagnosed the problem, then ordered parts. This was before Christmas. After New Years we find out he ordered the wrong parts. He reordered. Today he was supposed to come out to do the repair. At 1pm he called to say he was 30 minutes away.......at 3pm he called to say he wasn't coming because "there was a mix up with the boxes" and that the office was already closed. Website says they are open until 5pm. My wife was in tears since we have been without an oven for over a month now. I work for a local plumbing company and I can promise you that nothing like this would EVER happen and there would be hell to pay from my boss. I am amazed that this is considered good business.”

“I schedule a servicing appointment through Frigidaire twice now and they have failed to come for both of the service appointments. No confirmations, no calls-- nothing. Frigidaire called them directly when I called to complain about the no show and they confirmed that they would come for the second appointment. I called them on the day of the second service to confirm they were coming because the window of time of their arrival was closing and they picked up and confirmed that they would visit. It is now 30 minutes past the window of time that they were supposed to arrive and they did not pick up my phone call or show up. I am furious. Do not work with this company and if Frigidaire schedules an appointment with them, be sure to demand that they change service companies.”

“Amazing experience with them. They always show up on time, are professional and kind and I have never had a problem that they couldn’t fix. They even fixed a dryer that was submerged in water after hurricane Harvey. Highly recommend!”

“Calvin was great. He was knowledgeable, on time and handled the problem in an efficient manner. He fixes all types of appliances and does so at a reasonable price. We will definitely be using Neighborly Appliance in the future for any other needs.”

“Absolutely the worst service provider I have ever worked with. Botched a simple repair job which they then did not attempt to resolve never mind even communicate about. I wouldn't recommend this company to my worst enemy. I prefer not to leave negative reviews but when a business fails to live up to its responsibilities and obligations to such an extreme degree you have to say something to protect others.”

“I have used Neighborly for YEARS! I missed them when they were taking a break. They are the most knowledgeable , kind and I always trust what I am being told. I am so happy we are back together.”

“Not very knowledgeable, however they were nice”