Pearland Appliance Repair Tech

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“I welcomed technician Mr. Roman W. into my home and even offered him coffee and water while he looked into a troubleshooting issue. Unfortunately, the hospitality was returned with hostility. Instead of focusing on diagnosing the problem, he repeatedly tried to push the sale of a $500 part. What was most disappointing was the way he spoke to my mother, telling her he “couldn’t wait all day” for her to decide whether to purchase the part. The interaction felt rushed, pressured, and unprofessional. He also refused to take the oven out of the wall to properly inspect it, saying there were extra screws and that he didn’t have the right screwdriver to remove them. For a technician to show up without the proper tools and then refuse to continue the inspection was extremely frustrating. After all the back and forth, we eventually discovered the issue appeared to be grease on the circuit board. However, he insisted the board was burned and needed to be replaced. When my mother attempted to clean the board, he stopped her and put it away, saying she couldn’t do that and that it was against their policy. My mother asked him to send her the quote for the part where he AGAIN refused and onl”

“Our service technicians Emanuel was fantastic! We really appreciated his kindness and discussion on the issues of our appliances! Please note that the AI Assistant is HIGHLY unnecessary. Communication with the tech was better and honestly all that is needed to fulfill the service. The AI Assistant added a barrier and DID NOT improve the experience. I strongly urge you to get rid of it and save on operation costs!!!”

“The technician was friendly and knowledgeable. He took his time and informed us as to what he was doing etc. He even gave us tips on how to keep the detergent area clean and dry. We felt very comfortable with him.”

“I have been dealing with this problem with your techs on getting the job done, l6/27 and here it is 7/23 and still waiting!. Severl times they have gone to the wrong complex and have the audacity to send a picture to me of the wrong building. And when I try calling no answer, but I get a text thanking me for choosing Sears. I was told on 7/20/26 by Assurant the part is being and to call to schedule another appointment after I receive the part, then I get a text from Sears, with an appointment for 7/21, what the heck for I don't have the part. So I contacted Assurant and was told to disregard that appointment. Please simeone HELP!!!!”

“He was nice, kind. First time he came to fix my Refrigerator . The water leak under of bottom draw He was confidence that the problem is fixed. But is not , I called Sear One week later , they sent him again and we thought the problem is fixed , but is not Now one week after he came second time . I’m about to call Sear again.”

“The Repair Technician completed the repair efficiently and timely. He did a great job! The AI Chat person recorded the wrong address and when I tried to change it online, the option was not available. I think it's imperative to have human communication when it comes to this type of issue.”

“Susie did an excellent job as she was straightforward and friendly. Not only did she do the job on time, but took the time to explain the issue that occurred with the failed appliances. She doubled check before leaving verifying the appliances are back in service.”

“I am severely disappointed with Sears Appliance Repair. I called and scheduled and appointment because my refrigerator was making loud noises and could not hold the required cooling temperature and had stopped making ice. A technician was sent out and he immediately collected the $100.00 fee for repair. He determined he needed parts and ordered them. It took 3 weeks (without a refrigerator) to get the parts in. After waiting all day for an appointment that was originally shown to be done between 8:30am and 10:40am, the technician finally arrived close to 4pm. He worked on the refrigerator and I needed to return a rental car so I left my son with him. When I returned, the technician was in his car and I asked if he had completed the work. He said that it was cooling and that he was trying to order parts because now, the refrigerator light and temperatures gauges were no longer working. He said the office was closed and that I would have to call to get the parts ordered. He never gave me a number for either the parts or the department. Today I see where he has made no note of the problem he created, nor any attempt to remedy it. Instead it appears he expects me to pay mor”

“The dryer does work having been temporarily repaired, however upon first use we discovered that the exhaust pipe had not been connected to the vent to the outside. Hot air and lint was being projected into the dryer space. Furthermore, on each revolution of the dryer drum, there is a scraping noise that did not exist prior to the repair. We also have a home warranty contract and was surprised to learn that this was not being acknowledged at all, and was quoted a permanent repair at full cost. I will be calling the home warranty number today to attempt a reconciliation of this.”

“Vance did an exceptional job during the diagnosis and repair. He was professional and on time, we can finally breathe in some cool air. I appreciate the wonderful job. He performed on our air condition unit.”

“My diagnostic tech and repair tech were both spectacular gentlemen- very knowledgeable and professional as well as respectable- completely- pleasent experience- TY”

“The technician did a great job. It was the process to contact Sears to make an appointment was the hard part. 3 different numbers to call, no one had my number on file. The website was down. Having to talk with an AI instead of a real human. That was the frustrating part.”

“The job itself was unnecessarily complicated for a number of factors out of the Technician’s control. He was patient, took a lot of time to explain everything, and stuck with it until the job was done.”

“Vance was knowable and helpful in getting my HVAC system up and running again. My family and I are very thankful.”

“I've been paying monthly for warranty service, and the service I've received is poor. The repair person has not come back to repair my washer. He sat outside my house and did not knock on my door to repair my washer.”

“L'Teran did an excellent job. He evaluated our situation and was able to repair the fridge without additional parts and days of wait time for parts.”

“Efficient and knowledgeable. Finished in a timely manner. Arrived on schedule time. Very friendly and respectful.”

“Mr. Roy is very informative and acts professionally. He fixed my GE dryer in no time. Thank you sir!”

“The repairman was super professional. My problem is with customer service. NEVER get to speak to a live representative. These automated people CANNOT solve your problem. The communication between the company and the repairman is not good either. The repairman relates something to you that the company says and the company never replies back to you. The repairman came to my home 4/02/2026 to repair my washer. When all said and done, the washer couldn't be fixed. The part it needed was no longer manufactured. I was told the the company would replace my washer. They would call me to make arrangements in 30 minutes. NEVER called me back and I'm still without a washer, been almost 2 weeks. I do have a current service contract. Please representative call me. NO robot person PLEASE!!!”

“Emailed the needed parts for repair. Driver did not have the battery, did not have the blades. I had to buy a battery from local dealer. Not ideal.”