Setpoint Services LLC

Setpoint Services LLC runs appliance repair and HVAC work from Pflugerville. Tito Perkins leads the crew and handles commercial refrigeration jobs such as walk-in coolers, freezers, ice machines, water chillers, and reach-in units along with AC repairs and mini-split work. The company also takes on exhaust hood systems and glycol chillers for businesses that need them back online fast.

Customers bring them cases where walk-in coolers fail and risk spoiling stock, ice machines sit unused for years and need full maintenance, or AC units quit on the hottest days. Tito and the team arrive, check the equipment, send photos of the issue, and finish the repair the same day in most cases. Reviewers note he fixed cascading problems on rooftop units, kegerators, margarita machines, and cold plunges while keeping the job moving without extra delays or added costs.

They return calls quickly, even on Sundays, and often reach the site the same afternoon. Tito gives straight estimates upfront, sends detailed invoices with notes and pictures, and works directly with the customer instead of routing everything through dispatch. Service covers Pflugerville and the surrounding Austin area for both emergency calls and planned maintenance on commercial systems.

Reviews give the company top marks for showing up on time, finishing work the same day, and staying professional through unexpected issues. Reviewers repeatedly mention clear communication, honest pricing, and the ability to handle multiple types of refrigeration and HVAC equipment in one visit without rushing or cutting corners.

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“I called for service on a Sunday and my call was promptly returned which I appreciated. The tech was very helpful walked me through some steps and even took time to have me send a picture of the machine tag so we could help me better over the phone. I would definitely use them in the future”

“Had our commercial ice machine maintenance done after 2 years of it not being serviced. Great communication and he was amazing at explaining everything. The quote and invoice received were extremely thorough with detailed notes which was very helpful. I’d highly recommend these guys to anyone!”

“Amazing service! They responded very quickly and were extremely professional. The work was high quality, and everything was handled efficiently. Very reliable, knowledgeable, and easy to work with. I’m very happy with their service and highly recommend Setpoint Services LLC!”

“To find an available a/c tech on a Sunday afternoon was an answer to prayer. My Tiny house was scheduled to be moved Monday morning and didn’t realize we needed a special tool to disconnect the mini split. Tito and his team came through with flying colors. Highly recommend!!!”

“Setpoint Services is our main HVAC company. Tito will not make you wait days or have you talk to dispatchers and secretaries. He is upfront with his rates and estimates. He shows up, communicates and fixes issues efficiently. He takes pictures which he includes with the invoice. You get invoices promptly and accurately. Easy to work with. Thank you Tito!!”

“These guys are amazing! Responded quickly and were out the same day. In addition to repairing my AC unit they did deep clean and maintenance update to my entire system. Recommend 10/10!”

“Tito and his team are great! My system had a cascading number of issues and they stuck it out all day in the heat to get it back up and running. Highly recommend!”

“Tito and his crew have saved our asses more times than we can count. Multiple AC units, kegerators, margarita machines, walk in coolers. You name it, they've fixed it for us, on the fly. Highly reliable, and when they say they're going to be there, they are,”

“I own Nottingham Services. We are a national provider for multiple nationwide companies that we service coast to coast. As you can imagine, finding reliable and high-quality subcontractors is difficult. We found Setpoint Services a while back, and they have consistently exceeded our expectations. They handle commercial HVAC and refrigeration service for us, including rooftop units, walk-in coolers, and ice machines, and their work has been dependable every time. They treat our customers the same way we would, which is critical in our business. Their knowledge, professionalism, and response time are second to none. Their preventative maintenance and service support have helped keep systems running smoothly and avoid costly downtime. I wouldn’t hesitate to recommend Setpoint Services to anyone needing commercial HVAC and refrigeration work.”

“Tito was very professional and even thought he ran into some unexpected AC issues, he kept his cool and did a superb job.”

“I own a busy Italian–Mediterranean restaurant in Austin, and keeping our cooling and heating systems running perfectly is absolutely critical for food safety, our guests, and our staff. Setpoint Services has been one of the best companies I have worked with in the restaurant industry, and they truly deserve more than five stars. From the very first visit, they showed professionalism, honesty, and deep technical knowledge. They have serviced our HVAC, walk-in cooler, and freezer systems with exceptional care. Every time we called, they arrived on time, diagnosed the problem quickly, and explained everything clearly without trying to upsell or exaggerate issues. What I appreciate most is their work ethic and integrity. They don’t just “fix the problem” — they make sure everything is running efficiently, safe, and reliable. They take pride in their work, treat your business like their own, and follow up to make sure everything stays perfect. Running a restaurant can be stressful, but Setpoint Services gives me peace of mind because I know I can trust them. Their pricing is fair, their service is fast, and the quality of their work is outstanding. It’s very rare these days to find a”

“I had an excellent experience with Setpoint Services in Pflugerville, Texas. From the very beginning, their team was professional, responsive, and extremely knowledgeable. We needed urgent help with our walk-in cooler and freezer, and they were able to diagnose and fix the issue quickly, which saved us from a lot of potential product loss. They also serviced our ice machine and made it run like new again. It’s hard to find a company that can handle multiple types of commercial refrigeration equipment so efficiently, but Setpoint Services definitely delivered. Their technicians clearly understand the ins and outs of water chiller repair as well, and they took the time to explain everything so we felt confident in the work being done. What really stood out was their honesty and attention to detail. They didn’t try to upsell unnecessary services and made sure everything was running perfectly before leaving. If you’re in the Pflugerville or Austin area and need reliable service for walk-in coolers, freezers, ice machines, or water chillers, I highly recommend Setpoint Services. You won’t be disappointed!”

“I have had some bad experiences with HVAC guys before quoting me one thing and then charging me an other and showing up late on top of it. Setpoint Services is the opposite! I had an emergency where my AC was down on a super hot day and was dreading trying to sleep that night. Tito quickly came to my location diagnosed my issue and fixed all in the SAME DAY! I couldn’t recommend them more. Professional, affordable, and ON TIME! THANK YOU TITO YOU SAVED THE DAY!”

“I have Tito working on two of my locations and he’s been great. Very clear communication and trustworthy. Appreciate all the work he’s done”

“We’ve had a great experience working with Setpoint Services at VCA Animal Hospital in Austin. Their team has supported us with water chiller repairs, HVAC repairs, and ongoing preventative maintenance, and they’ve been consistently reliable and professional. They respond quickly when issues come up and do a thorough job diagnosing and fixing problems the right way the first time. Our water chiller is critical to our operations, and it’s been a huge relief knowing we have a team that truly understands these systems and keeps everything running smoothly. What really stands out is their attention to detail and consistency—they don’t rush through jobs and always make sure everything is operating as it should before they leave. It’s clear they care about the quality of their work. Highly recommend Setpoint Services to anyone in the Austin area looking for a dependable and knowledgeable service company.”

“Tito is the best!!! I’ve never met a company with better availability, professionalism, and strive to fix your AC needs. They get it done!!!”

“I’ve been a customer here for years. I have used Setpoint Services more than a dozen times and I can say absolutely they are honest, experienced, knowledgeable, and reliable. They’ve always gotten the job done!”

“Called them to look at my upstairs unit as the thermostat was not working. They came over next morning and did great job. They recommended maintenance and checked out both systems. Very professional timely and affordable and great work!! Highly recommend!!!”

“I had a great experience with Setpoint Services and their technician, Tito. He showed up right on time, was professional, and worked hard until he fully diagnosed and fixed the issue with my cold plunge. Tito didn’t rush through the job — he took the time to get everything right and made sure I was comfortable with the repairs. Even after the service, he answered a few questions I had a week or two later, which really showed he stands by his work and isn’t just there to take your money and move on. It felt good knowing I could trust him. I’ll definitely be calling Tito again for any future service needs, and I’ve already passed his contact info along to all my buddies. Highly recommend!”

“Mr. Perkins and his team showed up on time and helped us out with the AC in our shop. They truly saved us from the hot weather we’ve been having this spring. Will be calling them back for continued service”