Lisa's Appliance Service

Lisa's Appliance Service repairs household appliances out of Schertz, Texas. Lisa handles calls, parts, and scheduling while Patrick performs the on-site work. The business covers washers, dryers, refrigerators, ovens, stoves, cooktops, dishwashers and freezers. Reviewers note same-day visits when slots are open and direct phone help from Lisa on simple issues that do not require a truck roll.

Customers describe Patrick arriving to fix washers that will not spin, replacing a broken sensor wire on a range after quick tests, installing a dryer part that arrived on schedule, and sorting out a refrigerator without extra upsells. One case involved a return visit two days later with the needed part and a short-term money-back offer if the same fault returned. Lisa has also walked callers through fixes over the phone and supplied parts that customers picked up in person.

Appointments are often set for the same day, and the service reaches out to places like Boerne. Reviewers mention a sixty-nine-dollar trip fee plus tax, parts that carry a markup, and occasional trouble reaching someone on the phone or keeping scheduled times. Some note clear explanations on arrival and honest checks that avoided unnecessary part sales.

Google shows a 4 from 56 reviews with frequent praise for Patrick's fast diagnoses mixed with repeated notes on scheduling misses and phone handling. DIRT Score 3.4 from 56 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“A friend recommended that I use Lisa’s and I am grateful because the service has been excellent, efficient, and professional! Patrick called before arriving so I had time to put our dog in a room, arrived on time, and promptly diagnosed and fixed the problem with our refrigerator. Thank you for the explanation of services and for the attention to detail!! This is my second time using their services and will continue calling them when needed in the future!”

“It was a bit of a challenge communicating with the lady on the phone, but eventually I was able to get my request noted. I also put in a request on the website but she said they never received it. Patrick arrived a few minutes after the scheduled time, but he worked quickly and informed me of the problem and how to fix my washer. Two days later he returned with the needed part and repaired the washer. He offered a money back guarantee if the same problem occurred within three days. Patrick also offered advice and tips on purchasing washing machines in the future.”

“Lisa and Patrick got my washer going as good as new! Thanks for the excellent service!!! I really appreciate y’all!”

“I only use Lisa’s Appliance service for my appliance repair. Patrick fixed my washing machine today, which wouldn’t spin. It’s working beautifully.”

“If I could leave 0 I would. I was told someone would be here between 10-12, at 9 I get a notification that someone was at my door, I get there 30-45 seconds later because I had to put my dogs outside and no one was there. We had no missed calls. Now I can’t get my stuff fixed after waiting 2 days. And when I called after 12 to see if anyone was coming they tried to make it sound like it was my fault. I had to alter my schedule to be here from 10-12 for someone to show up way earlier and then put the blame on me. Absolutely ridiculous.”

“WORST EXPERIENCE EVER. STAY AWAY!Took off of work for my scheduled appointment and no one showed up. Finally got a hold of a lady on the phone and she told me that they got overbooked and couldn’t make it out. She then was rude to me and said ,”It wasn’t her fault because she wasn’t in the office today.” I NEVER WRITE BAD REVIEWS ABOUT ANYONE , HOWEVER, I’VE NEVER BEEN TREATED SO DISRESPECTFULLY. Strongly advise not using this company as they obviously don’t care about their customers.”

“Excellent! While I have nothing with which to compare pricing, the service was prompt, professional and excellent. The defective part for my clothes dryer was ordered, received and installed promptly and within my schedule. Additionally, and very important for me, the technician did not attempt to "up-sell" me on additional repairs that could reasonably wait for a future time. Highly recommend!”

“Absolutely loved working with these guys. Customer service was easy to communicate with, helpful, and accurate. Patrick, my repair specialist, was helpful, efficient, and down to earth. I will be calling them for all my future repair needs!”

“I called to have another repair done and was told that my washing machine needed the same repair as done year prior. The new price for same service was $230 higher and when I stated this to the lady she stated there is know way that could be for the same repair. She (I believe her name is Lisa, she refused to state her name) was rude and hung up in my face. It is not my fault they do not keep record of their invoices and wanted to hike their price of 150% bad business. DO NOT DO BUSINESS!!! Very unprofessional.”

“We called looking for a part. They had it in stock. She told us to come in and she could check to see if out part was actually broken. We brought it in and she showed us our part was good. Then she told us what else it could be that was causing our problem. I followed her advice, and the dryer works perfectly! She went above and beyond to help us. She could've just sold us a $90 part, but she checked ours first and was honest that it was working. Then she could've sent us on our way, but she took the time to help us figure our problem, no charge! Thank you so much for all your help! We will definitely go to y'all for all our appliance repair needs!”

“The guy came to our house and fixed our washer in 25 minutes. He knew what was wrong before he even walked in the door. Price was less than I feared and he even honored the $10 on line coupon we showed him.”

“I am so pleased with the service I received from Lisa's today! I had another Company attempt to repair my Samsung Range (under warranty), but they could not identify the issue, just wanting to swap out control boards and parts without completing any tests. I went without an oven for 30 days, with no end in sight. We called in Lisa's Appliance in desperation! Their Tech, Patrick, came out on the same day. He had read up on our range BEFORE coming to our home, and performed a few electronic tests based on what I had said was wrong with it. He had it fixed in less than 15 minutes...a broken sensor wire!!!! We will not hesitate to use them again!!!!”

“I called about my refrigerator and talked to Lisa. She help me fix it right over the phone without sending anybody. Thanks a lot. Sometimes it works that way. Awesome costumer service. I even called back for another question and she was really friendly and answered my question. Thanks again”

“Lisa has always been friendly and helpful to me. She always gets me the correct parts I need promptly every time.”

“I love Lisa's Appliance. They come all the way out to Boerne (in the country) to fix my appliances. The price is right, the work is great and you will not be dissatisfied! A+++!!”

“Horrible customer service. The lady behind the front desk, I assumed, the owner had a negative attitude and was very reluctant to assist. She wanted to charged me $300 for a part I found on line for $100. Not again!”

“Although hard to locate, this appliance shop is terrific to customers, & easy to find the right part. Quick & easy service, the owner is hands-on & great to clients. Service with a Smile! Thank you!”

“They called at 11:00 to make sure I was here. I had been waiting since 9. I stepped outside and missed the call. I returned the call at 11:03. The service call had been canceled. Poor customer service.”

“Beware that their's a $69 plus tax fee.. to go see you.. for some reason they dont tell customers about it.. not good for business.. overall they came same day to give us a qoute and to tell my wife we need a new washer.. the fee seen very high.. we're 6 mins from the store.”

“A part that was $16 on Amazon cost me $35 from them. Total BS of the high markup. They charged me a service fee to come out of $69. Then part/labor of $114 for a 8 minute install.”