Appliance Repair by Asurion

Appliance Repair by Asurion handles appliance repair calls in Southlake, Texas. Their technicians include Wade Soileau, Carlos, Fred, Jeff and Tee, who handle ovens, dryers, washers, freezers, dishwashers and refrigerators. They show up to diagnose problems, order needed parts and return to complete the fixes on the listed machines.

Homeowners describe Wade fixing oven starters, cracked bleach dispensers on Whirlpool washers and dryer issues by ordering parts for delivery and installing them on follow up visits. Carlos sorted washer problems and explained machine details to owners. Fred repaired a freezer while answering questions directly. Jeff restored a fridge quickly. Tee spotted a dryer fault on the first visit, ordered parts and handled the install on her return.

Reviewers note the techs arrive on time, call ahead, work fast without charging for unneeded service and explain adjustments or options clearly. They stay thorough during part searches, keep communication open and finish jobs the same day when possible. Work covers the local area with no mention of set hours or broader zones.

The Google rating sits at five stars from 82 reviews, with repeated notes on speed, knowledge and fair handling of repairs. DIRT Score 4.8 from reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Wade came out and did a great job repairing our oven after the starter went out. He was super quick and very personable! Would recommend the service and will definitely use them again!”

“Wade did a fantastic job - Our dryer is now working perfectly. He was quick and efficient as well as informative and kind, answered all of our questions patiently. Thanks Wade!”

“Wade Soileau was the Asurion appliance repair expert that came out to fix our Whirlpool washer. He quickly found that the bleach & softener dispensers were cracked, ordered the parts, which were delivered to our house, and returned to install them. He was professional, knowledgeable, prompt, very personable & helpful. Thank you, Wade, for your excellent service.”

“Carlos was amazing and provided exceptional service during my washer repair. He efficiently addressed the issue and took the time to educate me about my machine. His knowledge and friendly manner made the whole experience smooth and informative. I highly appreciate Carlos’s expertise and customer-focused approach. Easily the best repair service I’ve ever had.”

“Fred was a super awesome technician that helped fixed my freezer! He was very good at communicating and was quick to answer any questions I had about the process. Very respectful guy as well, noticed that I had a set of shoes to the side and asked if I wanted him to remove his too. Will be calling again if I have issues in the future!”

“Wade is Awesome! Friendly, courteous and took the time to explain what the issue was (because I asked). Wade also told me what adjustment to perform in case necessary. I highly recommend Wade to solve your problems!”

“Wade & Jeff provided excellent service. I will definitely use Asurion for all future appliance repairs. They were punctual, professional and very thorough. My old appliances are functioning like new.”

“Carlos is the best! He was so kind, very thorough, & explained everything about our broken dryer. He did whatever he could to help expedite our repair and got us up & running as soon as he could.”

“My tech Carlos was a true pro- he arrived promptly and quickly assessed the situation.He was did his work while part searching and was very thorough. He gave options for service and did not charge for what I did not need and easily could have. So , ontime, called prior,fast,fair and courteous- would give 6 thumbs up if l could.”

“Wade was awesome! He came out found the problem, ordered the part came back and got it in within 20 min was up and running! Worth every bit of time and money!”

“Wade is great! A pleasure to deal with. I am very happy with his work and his personality! Thanks for the great service!”

“Wade is amazing!! So professional, proficient and knowledgeable!! Timely, parts came on-time and dryer is fixed! Yay!! I will definitely use again!! !”

“Tee was wonderful. She’s excellent at what she does. She came in last week and checked on the dryer and was able to detect the problem right away. We ordered the parts and today she returned to install them.”

“Wade was on time and did a great job repairing our washing machine. He also did it in a timely manner and was very friendly.”

“Wade was awesome fixed our dishwasher in less than 30 minutes was quick and precise! Definitely calling asurion for all our appliance needs”

“Carlos with Asurion was very friendly and competent. He answered all our questions and was very informative. If we ever need appliance service again, we hope he will be the technician who comes!”

“Wade did a great job fixing the dryer! He was in and out really quick and was super professional.”

“Wade is amazing! Great customer service, best technician and got the job done quickly. Thanks Wade”

“Jeff was great! He fixed the fridge before I even got my wallet out to pay. Absolutely will use again if any other problems arise!”

“Wade was quick on finding the problem and did a awesome job at fixing the issue. Definitely recommend him.”