Excellence Appliance Repair

Excellence Appliance Repair runs appliance repair and installation work from Southlake, Texas. They handle refrigerators, dishwashers, dryers, washing machines, microwaves, stoves, cooktops and wine coolers on every major brand. The company covers Southlake, Grapevine, Colleyville, Keller and the surrounding area, with same-day and next-day appointments available along with warranties on parts and labor. Owner Taylor has taken calls to walk customers through options on refrigerator problems before any visit.

Reviews describe Raelun diagnosing an LG washing machine issue step by step and explaining what came next. Rae ordered a dryer part and returned on schedule to finish the fix. Vasyl and Raelun spotted a refrigerator problem right away and completed the repair the same day. Alex has handled multiple appliance jobs with speed and care. Ihor cleared a service call in short order, Eugene fixed a washing machine without delay, and Vadym brought experience to another refrigerator job. Other calls covered sensor issues, freezer repairs and cooktop work where parts arrived ready.

Technicians reached homes within an hour and a half on several jobs and stayed in touch on part orders that took a few days. Pricing drew comments as reasonable once options were laid out, with advice given on how to cut labor costs like defrosting a unit ahead of time. Service stretches into Fort Worth and nearby towns, with clear explanations on what needed fixing before any commitment.

The business shows a five-star mark from the customer accounts on file. Recurring notes cover quick arrivals, staff who knew the brands and direct answers on repair choices.

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“We were having trouble with our LG washing machine. Technician Raelun was helpful and patient in diagnosing our washer issue to help us recognize what our next steps should be. He's a good representative of the company and treated us very well concerning the situation.”

“Rae was able to troubleshoot and diagnose the issue with my dryer. He purchased part, and came back to make repair just as promised. Very polite, and effective. Big thanks!”

“Quick -got us up and running Seemed very knowledgeable and was courteous and engaging”

“Vasyl and Raelun are exceptional! They diagnosed the problem with my refrigerator immediately and solved my problem quickly. I am so grateful to both of them!”

“This was not the cheapest but they made it pretty easy. Came in knew what was wrong right away gave me option allowed me time to do some of my own research before committing to the repair. Did not have parts on him at time but ordered them with ease and got back to me within a few days to make repair even told me way to save money by defrosting mu fridge myself since we had to wait to lower labor. Honest company I recommend.”

“Alex has repaired appliances twice for us and done a superb job! He is skilled and efficient. Plus, he is polite and friendly. Thanks to Excellence Appliance Repair!”

“Technician came in scheduled time, had parts with him and fixed my fridge! I would highly recommend this company!”

“I have had such a great experience with this company so far! The owner Taylor spent an hour on the phone with me months ago when I was seeking advice about the struggles I was having with the companies my home warranty company kept sending out to repair my refrigerators, helping me understand why things might be happening and how to ask the right questions to try and get my issues resolved! It was such an amazing conversation that he didn’t charge me a dime for that now 3 months later when I’m still having issues I called and asked him to come and check out what might be causing both of my refrigerators to still not work properly! He came and checked them out, put refrigerant in one of them had me order a temp sensor for the other one so we can monitor the temp over time and try to figure out if it’s an issue with the technology. While I’m still waiting to see what if anything is majorly wrong with them I’m so thankful for the quick response time of him coming out so soon after I called(the next day), the time he spent helping me understand what all the problems could be and the fact that he has only charged me for a service call for each fridge which can be used as a credit towar”

“Great experience. Ihor was polite and professional. He knocked out the problem in record time!!! Great work. Will definitely use them again.”

“We were very happy with the fast, excellent service we experienced on our washing machine. Eugene was professional and definitely knew what he was doing. Highly recommend!”

“Mr Vadym is very experienced and great guy with good skills. Very professional. Company is very good and reasonable in pricing”

“I was able to get a technician out to my house with in 1.5 hours. He was friendly and polite and completed the job within about 30 minutes. We are very happy with our experience.”

“Well done and efficient work! Thank you!”

“Vasyl and Raelun did a great job!”

“Fix the problem in no time!”

“He knew what he was doing and did a great job”

“Good job, professional and friendly”

“Best service in DFW!!!”

“Prompt knowledgeable honest”

“Quick and knowledgeable. No complaints”