David's Vacuums - Clearlake

David's Vacuums handles appliance repair and sales out of Webster. The shop fixes and services all kinds of vacuums while also selling models such as cordless uprights and handheld units. Staff members including Randy, Tom, Thomas, Charles and Hunter handle the day to day work with customers who bring in machines for service or advice on purchases.

Reviewers describe bringing in Dysons with weak suction or bad filters, Oreck units needing new handles or belts, Hoover models with broken switches, Riccar machines for quick fixes and Miele power heads that shut off. In many cases the crew cleaned parts on the spot, replaced clutches, diagnosed issues without charging for simple problems, or gave part numbers so owners could order online themselves. Several people left with working vacuums the same day and noted that staff carried the machines back to their cars.

The shop offers same day repairs on many jobs and staff take time to explain what went wrong and how to maintain the machines. Customers mention patient help when trying out different models before buying, easy online ordering for bags and free check ins on new units. Service stays local to the Webster area with no mention of wider travel or set hours.

Most reviews praise the friendly and knowledgeable help from the named technicians along with honest dealings where simple fixes came at no cost. A few noted long waits on warranty parts or incomplete repairs. Google shows 4.5 from 101 reviews. DIRT Score 4.2 from reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“We took our vacuum to David's Vacuum's today because it wasn't working properly. We did have to wait a few minutes before we were helped but Randy apologized immediately. Randy was very patient and understanding especially since we really don't know anything about vacuums. Randy is very knowledgeable on all sorts of vacuums. I even asked him if he went to school for this because he seems to know a lot about vacuums. He said he didn't but I don't know....he definitely knows what he's talking about. If you go to David's vacuum ask for Randy. He is friendly and likeable and you will walk out of there feeling better than you did when you walked in ...that is if Randy helps you!”

“This review is long overdue! I went in to get a high quality vacuum a while ago, maybe a year ago and had a great experience. Tom was very knowledgeable and gave me just enough options based on what I was looking for where I had the freedom to choose but also wasn’t overwhelmed by the number of options they actually carry! I bought a David’s standing vacuum and the handheld firefly. Both have been phenomenal. Bags are easy to order online. The 3 month free check in helped sell me but then I got too lazy to actually bring it in. A year later though, both products are still working great and I know if I have any issues, this is the place to go to!”

“I stopped in today (12/2) with my Dyson, it wasn't working well. They came out and brought my vacuum in the shop without me asking, they saw me pull up. It was the filter. They cleaned everything up great checked that there were no other mechanical issues all while I waited, great service! They are my 'go to' with any vacuum issues. HIGHLY RECOMMEND!”

“Let me start off by saying, I don’t really leave reviews. Today I stopped in to see about my Dyson that had recently stopped working. I had my 7 month old in tow. Tom greeted me and went out to my car to get my vacuum. Now, in todays society- amazing custom service is hard to come by. Tom took his time and explained things to me- and even diagnosed my problem without me having to spend any money. The part I needed was unavailable from Dyson- but he even went online to Google the part number for me to be able to order on Amazon myself. You can tell that Tom cares about customer service and loves his job. After we were done he then carried my vacuum back out to my car and loaded it up me. If you need an honest opinion or work done on your machines- go support this business. Honest company doing honest work. Thank you, Tom!!”

“Absolutely amazing guys! Charles and Randy were more than happy to help my wife and I find a vacuum actually worth the money and even offered to carry it to the car!! You don't find people who actually care and these guys do!! Will be a return customer for sure!”

“Best in Town! After being pumped up from watching a guy fix his vacuum on you tube, I ordered the part and had much less success, so I went to David's Vacuums to get my on/off button fixed on my Hoover Windtunnel- and discovered that it's true-- they really are just that great-- the reviews did not lie.! Customer Service was on point (warm greetings & smiles) Flooroom was neatly stocked with the latest machines & products But most of all-- they didn't try to oversell me!!! They fixed my vacuum on the spot (since I had my part), gave me helpful tips on how to clean my machine, and recommended a non-toxic carpet refresher (which I bought). All in all- wonderful experience. The two gentlemen at this store really do a great job! Rating=10”

“Today (5/01/2024) was the second time I brought in a vacuum cleaner for repair, the first time we thought something was broken with the vacuum bag but it was a simple problem, today we thought the the rotor was broken and again it was a simple problem. Both times we were not charged and most repairs would have kept the vacuum cleaner and charged a service fee at the least, but not here it's truly a blessing to find such a honest place to do business.”

“Wow. I'm so impressed with the customer service I received from Hunter! Very friendly and informative about my Oreck vacuum. He repaired my handle and changed out my belt. Also gave me a great demonstration of the new David line of sweeps. I will be back to trade in and upgrade my Oreck. He’s the best!”

“The service provided at David's Vacuums in Webster is outstanding. Every single time I have been in this store I have received kind, courteous, knowledgeable assistance. Randy is the best! The products are amazing as well - I especially like the cordless full-size upright vacuum and the Houdini - these products are game changers in floor maintenance.”

“Thomas and his team did a wonderful job! I still own one of the original Dyson uprights and took it for a cleaning. I told him that I thought the suction was a little week. They tested it and replaced the clutch and serviced it, great price and excellent service. I think my Dyson has another 20 years in her!”

“If you are looking for a place to bring your vacuum cleaner in for a repair look no further, you have found the right place. I was so impressed with Thomas's customer service, and knowledge about my Dyson. There was another repair shop closer to my home, but I chose to bring my Dyson here, because Thomas treated me so well when I phoned in with questions about my vacuum cleaner. He was very polite, kind, and very well versed about what type of repair or service I might need. Thank you Thomas for such excellent customer service, and for repairing my vacuum cleaner!”

“Thomas and Randy are a real pleasure to deal with! They were able to get my old vacuum replaced with a newer model at no cost to me! Highly recommended them for your Vaccuum needs!”

“My Miele vacuum cleaner that I bought in April 2023 starting having problems in May 2023. I contacted Miele and they gave me a list of places to take it to, David's Vacuums was the closest. I brought it to the store for them to find out why the Power Head was turning off while vacuuming and getting progressively worse. They do a brief test, confirm that the Power Head is the culprit and not the main unit. I fill out some paperwork and head back home. When I got home they called me. They said it was probably the circuit board overheating. They told me to contact the place where I bought it to send a replacement since it is under warranty. I contacted the place of purchase and they said contact Miele since it's under warranty. I contacted Miele again and they said since David's Vacuum isn't wanting to do the warranty work, I should take it somewhere else. A week later after dropping it off, I went back to the store to get my Power Head and left. This place is an authorized dealer for Miele, they should be doing the warranty work. They should be the one contacting Miele to the replacement part and having me go home as a happy customer instead of a disappointed one. Authorized dea”

“Horrible customer service. My vacuum had an issue shortly after purchasing. The employees raved about and pushed Miele when we purchased. I dropped off the vacuum for repair and after not hearing back for several weeks I called and was basically told they had no clue when the part would be there (mind you when purchasing I was told Miele only ever took a couple days for parts). I picked up my vacuum (unfixed) and was told they would call me when the part was in. I have never received a phone call, I’ve called multiple times only to be told they still have no clue. It’s been about 6 months and nothing! Don’t ever buy a vacuum here thinking they will hold up their end of the warranty process.”

“After 30+ years of using an Oreck, I changed to the David Everywhere cordless vacuum and I love it! After vacuuming hard floor, carpet, and tile in my apartment, I still have 3 out of 4 bars of remaining charge. The service was excellent and they were patient with me as I tried out several vacuums to see what best met my needs! I am now a proud owner of a David vacuum!”

“Love the same day repair service I received on my Riccar vacuum from Tom and Randy. They sell quality vacuums here and provide top notch service which is why I have shopped here for over 20 yrs.”

“Friendly and personable customer service. I went in to have my Dyson vacuum cleaner repaired. I was able to have it resolved at no cost. The staff was extremely pleasant and provided excellent service. I will return in the future for other vacuuming needs.”

“Excellent service and great people, Randy and Thomas are great guys and extremely helpful! Went in with an Oreck vacuum for a checkup and they were kind enough to give us a free handle for it, definitely will be returning! Thanks again!”

“Great customer service, the folks in the store really go above and beyond - and they didn't have the bags I need for my Oreck vacuum. Honestly, I went out of my way to go to a local brick and mortar store. It's important to support local merchants. And they didn't even know when they'd be able to get bags for one of their own units in stock. Not even an estimate....”

“They kept my Bissell vacuum for an incredibly long time for warranty service. They stated that they were "waiting to hear from Bissell". I contacted Bissell myself and was informed that they would check with the repair center. Miraculously, shortly thereafter someone from David's called and said my vacuum was ready. Yesterday, I discovered that they HAD NOT REPLACED THE BROKEN PART but had only glued a section of the broken part in place. They obviously did not use a good quality glue because the part fell off and I am back to square one. What a lousy company!”