Lone Star Appliance Repair LLC

Lone Star Appliance Repair LLC does appliance repair work from Willis, Texas. They handle washer repairs, clothes dryer repairs, refrigerator repairs, range stove and oven repairs, microwave oven repairs, freezer repairs, garbage disposal repairs, dishwasher repairs, and ice maker repairs. They also list maintenance plans. The company covers Conroe along with Montgomery, North Harris, and South Walker counties, and they kept serving customers during the COVID period while adding safety steps for homes and the crew. Contact runs through 936-647-2364 at the address on W Montgomery St.

Customers bring them washer problems where a technician troubleshoots on site, explains the issue, and leaves the area clean. Shawn has been noted for answering questions, calling manufacturers about parts, and writing details on the invoice. WT has diagnosed refrigerator and stove top issues fast, ordered parts, and completed the fixes while giving advice on use afterward. Francisco has ordered and installed parts on dishwashers after checking what was wrong. Joshua has handled quick setups and installs that run into the evening when needed. Glenn and others mention jobs finished on time without extra mess.

They list same-day service when available and reach places like Cleveland on Mondays. Reviewers note technicians arriving when scheduled in many cases and communicating about part waits that can stretch one to two weeks. The crew works across the listed counties with a focus on getting appliances running again after diagnosis. Some jobs involve returning for the second visit once parts arrive.

Reviews give a 4.4 rating from 875 reviews on Google, with recurring notes on technicians like Shawn, WT, Joshua, and Francisco for clear explanations and completed repairs on washers, refrigerators, dishwashers, and stoves. Part order times and office follow-up show up in several accounts. DIRT Score 4.3 from 875 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“I strongly advise others to think twice before using this company. My home warranty assigned them to me, and they were supposed to contact me to schedule service. Instead, they set an appointment without ever reaching out. When I called to clarify, Brandi was dismissive, unprofessional, and ultimately hung up on me. The lack of communication and poor customer service were unacceptable. I immediately contacted my home warranty company and requested a different provider. I would not recommend this company to anyone.”

“Technician arrived on time, we discussed the problem with the washer and then he started to troubleshoot the washer. Explained what the problem was and left the area clean. I would use the company again, great job.”

“Home Warranty suggested this company, and they were supposed to call me to schedule the appointment. Instead, they scheduled it without ever contacting me. When I called to ask about it, Brandi was extremely rude and ended up hanging up on me. That level of customer service is unacceptable. I would never recommend anyone work with this company. I had to call my home warranty provider and request a different service company.”

“Shawn was such a great technician!! He answered and explained everything that I asked! He went out of his way to call Ge and find out about a part. He even put that information on my invoice! Great experience!!”

“WT provides excellent service, he identified the problem quickly, made the necessary report to get the parts needed, came back and fixed both my fridge and stove top. Very amicable and explained everything detailed. Highly recommend.”

“Main concern was dishwasher not draining at start of cycle, informed husband to get the repair man to focus on that, then see what could be done about a little backwash from drain hose. My husband let a man convince him that a longer hose with a higher loop would magically fix the dishwasher not draining at start of cycle, plus the backwash. Charged him for just a glance and left without even putting on this magical hose. The words I uttered to my poor husband for letting that man walk away and convince him a longer hose would fix a drainage at cycle start issue... My husband procured this magical longer hose, went to install to find he already had this exact same length hose. IT WAS KINKED UNDER THE DISHWASHER. I guess fully inspecting the machine was not in this company's MO. So sweet smart husband unkinked, and now the dishwasher drains properly without new longer hose. (Two stars cuz my husband did go higher with his high loop as recommended) I feel like y'all should probably refund or put my husband on the payroll”

“They stole the parts that were sent from All State from my laundry room!!!! They did not fix my washing machine after I waited weeks for them to come. The men claimed the motor was off but did not address the load balancing issue. I am disgusted and want to file a police report .”

“Wish i could like 0 stars. Has fransico out to diagnose. Said i needed a new rotor and stator. I told him i can get them thru maytag warranty. He said to text him when parts arrived. I did so. And called the office 4 days later not hearing when an appt would be. Darlene in the office said ‘i’m gunna beat him’. She gets me scheduled in a few days bc of the holiday (labor day) he comes out and opens the box i received in the mail. He changes the part. He does a drain/spin cycle that works. Takes my money and runs out the door. Well i go to do a wash cycle and my washer is still clunking and squealing. Of course this is after 430 so i have to call back the next morning. I request a different tech. Darlene said ok friday. Friday am i call because i never got an appt time on thursday. She said of no youre on monday bc you wanted a diff technician. So monday comes. Cesar says only the stator was fixed. Not rotor and stator like fransico said he did. Now cesar says i need a new clutch too. I told him about the water underneath it after fransico left. He said there’s always water in it. I called warranty to find out why i only got 1 part. Other was backordered yet fransico said he had the ”

“Lone Star Appliance Repair, lLLC and Shawn were great. They communicate well and get the appliances back in working order.”

“Lone Star Services was my assigned to warranty repair service for my Frigidaire refrigerator after the previous service company failed miserably. They responded quickly their technician WT arrived on time and quickly diagnosed the problem. He told me up front the part would take 1-2 weeks to arrive. Once received WT had the part installed and the refrigerator back working. He gave me some good advice about not overloading the unit for a few days. All in all a great experience from start to finish.”

“Shawn , was professional and very informative in the whole process thank you for taking care of us”

“Awful customer service! They no call, no show on the first appointment for warranty work. When the (very nice) tech came out, he said it would take about 2 weeks to get the part in. No problem! After 3 weeks I called to get an update on the part and could not get anyone to return my call. After about 4 more calls and a text later, I got a call this morning saying my warranty claim had been canceled because they did not like how I handled the situation. I admit, I was not happy that I couldn't even get a response in 5 weeks! All it would have taken was a phone call to let me know what was going on! That's it! Communication!! I highly recommend using a different company. There are plenty of other companies that are professional and will keep the customer in the loop of what is going on! *UPDATE* Yes they did reply back that the part was back ordered...TODAY!!! That was the ONLY time they responded...5 weeks later! Then they said the claim was canceled because of "the way I handled the situation"!! Simple communication would have solved all of the issues outside of the actual part not being available! Im not even upset about that part! Do Better!!!”

“After waiting a month for a part to come in, I finally had a technician to come out last Tuesday. I noticed after the technician Joshua left I was no missing a 16oz propane tank from my laundry room that he worked in. I had 6 tanks in there as I had just bought them and they were unused. And I only have 5 now. When I noticed it I called the company, left a message and several texts with no answers to my inquiry on if the tech may have "accidentally" taken one of my tanks. He also left his trash. I feel as if the company is avoiding my messages. And if that is the case I wouldnt recommend this company whatsoever. I'd also suggest watching and supervising the tech in case anything comes up missing. This is unacceptable behavior and I expect a resolution.”

“The repairman, Shawn, was on time, very professional and highly skilled. He was very courteous and outgoing.”

“Both Josh and WT were amazing in helping get my appliances set up. WT came out to give me an honest opinion on what needed to happen pre-install, and Josh came and worked until the late evening to make sure I got what was promised. I am now a long term customer!”

“Joshua did a great job. Quick, efficient and on time. Can't get better than that!”

“The service man was efficient, fast and knowledgeable. But Lone Star only comes out to Cleveland on Mondays. They had to order a part. I was without a dishwasher for 5 weeks. Order slow coming and say if part came on Tuesday, then had to wait till the next Monday for installation. Very frustrating.”

“Okay we have a smart refrigerator it told them what was wrong! They ordered part and said a week well the next week I had to call to get them back out here only to discover they had ordered the wrong part so 2 weeks more after we where told they would rush the new I called them and said we had gotten the part and it was fixed I want my money back if not all at least for the parts well a week later I am stilling calling them getting NO where Never trust them”

“Absolutely the worst experience I've ever had, avoid this company at all costs. I've been waiting over two months to get my fridge repaired. While the technician seemed knowledgeable during the first visit, it turned out to be misleading. He missed issues that should have been diagnosed initially and later admitted, "I guess I missed it the first time." Parts supposedly took over a month to arrive, and my appointments have been rescheduled more times than I can count. The technician has been at my house 3 times, and after spending a pretty penny and over 2 months later, my Fridge is still not working!! This has been a complete nightmare from start to finish. If I could give them -5 stars, I would. I do not recommend them at all.”

“Francisco serviced my dishwasher. He looked at it , asked what was wrong and explained why it wasn’t working. He ordered the part , returned and replaced part. My dishwasher is working properly now. I had 2 other companies out and neither one did anything to fix my machine. I am very happy with this company and their technician. They didn’t blow me off. Would recommend them.”