Brock Cabinets Inc.

Brock Cabinets Inc handles cabinet and countertop supply and installation from their Myrtle Beach base. This family owned outfit has run since 1967 as a full service distributor across North and South Carolina with locations in places like Fayetteville, Raleigh, Charlotte, Wilmington, Charleston and Greenville. They carry lines from Masterbrand, Cabinetworks Group and KCD Cabinets and take on kitchen upgrades through design help and showroom selections.

Customers call them for new kitchen cabinet installs, glass panel replacements in existing doors, custom sizing for bathrooms and fixes after initial setups. Lee has been noted for keeping selections affordable and guiding choices from first visit through to completion while John has stayed on site until every door and fit met the mark. Some orders arrived with wrong dimensions or missing hardware that got sorted on return visits but others dragged with alignment problems, chipping finishes and repeated follow ups that went unanswered for months.

Work moves through phone quotes, in home measurements and builder referrals with staff like Matt and Joe J handling sales and delivery coordination. Service reaches Murrells Inlet and nearby spots in the Carolinas though response times on corrections have stretched from weeks into seasons for some jobs. They keep regular contact numbers listed for payments and account access but several reports note slow callbacks once the sale closes.

The outfit sits at a Google rating of 3.7 from 36 reviews with feedback split between solid product knowledge and ongoing quality or service shortfalls. DIRT Score 2.9 from 36 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Ordered 4 glass cabinet doors for our 2 year old kitchen, which took 2 months due to the Christmas holidays, when doors arrived.. the order was the wrong size. We then took our doors off our cabinets brought to Brock and they inserted the glass panels which took a week. Brock not only took care of the issue immediately, but refunded our money!!! I 100% recommend Brock to do your cabinets.”

“We are delighted with our cabinets. Our salesperson was Lee we explained to him what we were interested in and kept us within our budget and provided us with a cabinet selection that was affordable. This was a seamless process from our first visit to the showroom right through installation . Everyone we interacted with was professional and aimed to make sure we were satisfied customers.. Thank-you Lee, Maggie and Andrea !!”

“Avoid Brock Cabinets at all costs! This company is an absolute nightmare to deal with. After installing my cabinets, I found several issues. I have been trying to get a resolution since February of 2023 and have been met with complete silence since October. Their customer service is non-existent. I've followed up repeatedly, made phone calls and sent numerous emails.The lack of response is beyond frustrating and very unprofessional. The cabinets themselves are poor quality, and the company's refusal to correct their mistakes is infuriating. They clearly don't care about their customers once they've taken your money. This is the worst customer service experience I've ever had. Do yourself a favor and stay far away from Brock Cabinets. They do not stand behind their products. I deeply regret ever choosing to do business with them hope that my contractor will also steer clear.”

“What a nightmare of an experience we had dealing with this family run business. After the first phone call a few weeks ago, we were told that the daughter would handle our cabinetry design and order. However, we were quickly turned over to a guy that doesn't often do custom designs (which is exactly what we need) and basically puts together standard size cabinets for mass/track builds. He called and assured us that he would make the changes we asked for in a detailed email and have the initial designs to us by the following Wednesday. That day came and went and my husband called on Friday to ask where the designs were. He made an immediate excuse of being busy traveling that week but would get them to us by the following Wednesday. What he sent on Tuesday afternoon in an email was not only poorly designed but was even missing the dishwasher. That's really unacceptable after 2 weeks of waiting. Furthermore, he absolutely ignored All the details and changes that were in the design request email from the beginning. It looked like some highschool kid threw it together and thought that would be fine. Naturally, we were upset and my husband sent an email stating "what is this?" and”

“I gave this company a lot do chances to get our order right and they simply just cannot. They work through and with our builder, so we were referred to them through the builder. The process from the beginning was rough to say the least. Our cabinets were installed on 2/14. I use the word "installed" quite roughly - tons of missing parts, did not even install the right layout from the renderings that were drawn, incorrect hardware, broken and uneven lines, etc. (Please note, I am NOT complaining that I ordered my cabinets in May or 2021 and they were installed in February of 2022. That delay was understood and expected with all that has been going on) So we circled back and made a list of all the things needed, they reordered...and guess what? STILL did not order the correct amount of hardware. And no one even noticed the installation was incorrect in one of the bathrooms (we paid A LOT of money to upgrade cabinet to drawers) until I did. So, circled back, again, and met with the cabinet guy at the house to go over everything in person this time. And y'all, his tone was just so blaming and unapologetic. It was enough of a reason I would never choose to do business with this comp”

“They were way to close while driving behind me on the road when I couldnt speed up because there were people in front of me. Then honked while I was getting over to go on the interstate. Rude people don't give honest services.”

“Our custom kitchen and bathroom cabinets were installed just under 2 years ago and since then, many doors do not close properly, are out of alignment, and the finish is chipping off in several areas. They also have streaks that cannot be wiped clean.”

“I am thrilled with Mr Lee Johnson! He came to our Murrells Inlet home today to measure our existing cabinet doors. Our goal is to update our cabinet door style by replacing them. Mr. Lee was professional, polite, knowledgeable, and gave us great ideas! He put a smile on my face! Thank you, Mr. Lee!”

“The nightmare of ordering a custom kitchen continues with this company. Worked directly with a Victoria Brock on the design we are now 16 weeks with half a kitchen and no one at Brock can tell us when the broke cabinets and mis-sized drawers will arrive!! They don’t even know where they are. I’ve delayed appliances, flooring, and countertops because of this fiasco!!! Do not use this company!!!!!!”

“Extremely friendly and knowledgeable staff. Extremely thorough and do a great job explaining all points of the labor, design and delivery on everything they are selling or installing. I was extremely impressed. Would strongly recomend them.”

“Salesman not trustworthy. Repairs on new cabinets extremely slow. Quality and craftsmanship on installation very poor. Extremely poor craftmanship custom cabinet appliance doors. I wouldnt recommend anyone here.”

“New house with Brock Cabinets. John, our technician, came to the house and would not leave until the cabinets were beautiful and perfect. John is a perfectionist. I love him and you will too.”

“We'll unload you early if you call ahead very tight to back in and turn around and get back out”

“Amazing! Helped out a lot and the whole team was magnificent!”

“Very professional and knowledgeable. Our salesperson, Matt, is terrific.”

“Amazing friendly and knowledgeable staff would definitely recommend!”

“Expert staff extremely professional they do beautiful work.”

“Nice people. Good service”

“Quality products and easy to work with staff.”

“Great service. Thanks, Joe J.”