Timberland Cabinetry Company

Timberland Cabinetry Company makes cabinets from their spot in West Columbia, AK. They run as a locally owned family business that manufactures and supplies cabinetry for kitchen remodels and new home builds. Work often starts with basic drawings or designs handled by their team and moves into production of plywood boxes without particle board. They ship units out for install by builders or their own crews and have stepped in on jobs where other subs fell short on finish work.

Homeowners and builders describe jobs that cover full kitchen setups in new construction plus fixes on existing cabinetry from other makers. Positive outcomes include solid construction that holds up and extra storage from smart layouts worked out with staff like Christy and Alec. On the other side, reviews mention chipped finishes, cracked doors, scratched interiors, wrong size trim, misaligned installs, and parts shipped damaged or incorrect that required returns and replacements. Staff names like Kevin and Kelcy come up for handling checks and adjustments on site.

They ask for full payment before any work starts and typically take four to seven weeks to build and deliver. Communication lands with some like Kevin and Shane who return calls and texts, yet others report long waits or no response when chasing fixes. Projects show up in Tennessee areas such as Columbia and Franklin, with install crews sometimes needing multiple trips to sort alignment or trim details after the first visit.

Reviews run mixed at a 3.6 Google rating from 60 reviews. Recurring notes cover decent material quality in successful cases alongside repeated problems with packaging, paint jobs, service follow through, and meeting deadlines. DIRT Score 3 from 60 reviews on Finds.

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“For our remodel project in a very upscale neighborhood in Franklin, TN, Timberland supplied us with several substandard pieces of wood for drawers, seams, shelving with no banding that splintered my fingers while cleaning. After weeks of waiting for the "high quality" cabinetry we have paid for, we are STILL dealing with receiving substandard rough shelving. Very disappointed! Our contractor verbalized his exasperation to me on the phone. 😢”

“TImberland has installed cabinets in two homes for my family. They are locally & family owned & we appreciate the level of professionalism & care they deliver. They helped restore cabinets in a new build due to home builders hiring subcontractors who could not deliver a finished product. Cabinets came from T.C. & they were happy to help finish the project tho they were only the manufacturer. They treat you as their own, stand by their products & we really appreciate the service they provide. We will always recommend & use Timberland for cabinet needs. Thank you, T.C.!”

“If I could give zero stars I would. STAY FAR AWAY FROM THIS COMPANY! My builder installed these cabinets in our new home and the quality is horrible! They are already chipping, have cracks and look like they are years old when they are not. I have never had cabinets chip or have paint peel! We have always been careful but they simply do not hold up no matter how careful you are! Such a horrible experience for us as now we have to figure out what we can do as they never were helpful when we tried to reach out.”

“We purchased these cabinets in December 2020 through Online Cabinets Direct. We have worked with Shane Doyle, who has typically been responsive, which has helped. However, this process has been disappointing and frustrating. The first shipment was poorly packaged and some of the worksmanship was lacking, which resulted in several doors and drawers being damaged either with scratches, cracks, and a poor paint job. We had to send back most of the doors and drawers. Additionally, the wrong corbel was sent as well as 2 different types of side panels for our island being sent. We had to email the vendor, send pictures of the damage/issues, repackage the items and weigh them. The company did provide shipping labels and we shipped the doors back to them. A few pics of the damage are attached (we had 21 pics in total of the damaged doors/drawers and some pictures had multiple pieces pictured, so you get an idea of how many items were damaged). They sent the correct island panel and even though the package clearly indicated that this was fragile and not to stack anything, the box was tattered and the panel was completely split in the corner seams, so we had to send an email and photo o”

“We had Timberland Cabinets installed when we remodeled our kitchen last year by The Faulkner Group. The precision and quality workmanship exceeded expectations. We couldn't be more pleased.”

“We started with a pencil drawing and finished with a perfect kitchen. Christy was so helpful in the design and layout. We ended up with more storage space than we anticipated. The installers did a wonderful job. It was obvious that they had a great deal of experience in their trade. We are very pleased with the quality of both the workmanship and materials. We have had numerous compliments from visitors and we will keep sending them your way. We would like to thank the Timberland Team that made it so easy for us to have our perfect kitchen.”

“Although these cabinets seem to be of good quality, I would not use this company again. First of all they require 100% payment before ordering so there is no recourse when there is an issue. Then when our cabinets were delivered we were informed that some of the inserts that were in our contract were not going to be available and there was nothing we could do about it. Then at installation, one wall was installed incorrectly. They did fix the issue but it took weeks. Then one wall of cabinets had a two inch trim and another wall had three inch so that when my contractor put up the crown molding in between, there was no way to make it look right. My main complaint with the actual cabinets is that the touch up paint doesn’t exactly match the cabinet finish so my cabinets are covered with spots. I definitely didn’t end up with my dream kitchen.”

“Had the unfortunate joy of having these cabinets installed in our brand new home. Poor initial installation in several areas, trim not even and lots of alignment issues. Sink cabinet in the laundry didn’t fit so they had to manufacture a new one - and painted it the wrong color. The inside of our mudbank cabinets came with all kinds of scratches and gouges. We had to make them come out 3 times to “fix” the issues - after the third time our builder started fixing them himself because of the extremely poor service from their technician. The builder offered for us to speak with the rep to address our issues but that has yet to happen. There are still several areas that need to be addressed but I bet we do it ourselves. Stay away from this company.”

“Alec is so amazing in every way. Our initial meeting at the Columbia, TN location could not have gone any smoother because of ALEC. He is so calm, patient, accommodating, precise, detail oriented, polite, and beyond kind. When we needed recommendations, Alec was dead on. His extensive knowledge shines. Even now, during our active build, Alec is still going with the flow during some hiccups, (not involving or caused by Timberland/Alec) We cannot give enough praise about our transaction with Alec. If you are lucky enough to get him to help you, you’ll be forever fortunate. Alec, we THANK YOU for being you!!!!!!! TLA”

“The cabinets produced by the Timberland Cabinetry Company are amazing. You're getting a handmade quality cabinet made of solid plywood that fits together instead of having screws and cams bearing the weight. There is no particle board in these cabinets! If you're having trouble with the front office or the sales and installation team, it may be worth having a designer or contractor to set expectations and handle your design work. From the perspective of a dealer in Kansas City with my own installation team, I'm ordering and receiving a high quality cabinet consistently. Timeline is usually about 4 weeks which I consider to be very normal for this kind of product. I have another order arriving this week.”

“Timberland did a wonderful job with our cabinets. They look just beautiful! Kevin was great at communication and got back with me when I texted/called him. I will say it was a process. Took 7 weeks to build our cabinets and then for install, they were there to install and then had to come back a couple of times to finish up the handles and then the trim. Just some time management skills needed and this company would be superb!”

“Our new kitchen cabinets are beautiful. We have received so many compliments when people walk in our newly remodeled kitchen. They are stunned when they see the cabinetry. Kevin Lacey went above and beyond to make sure everything was correctly installed and any questions answered immediately by personally coming to our house to check on every bit of installation and adjustments. The quality is amazing with solid wood cabinets with all the latest features. We are extremely pleased and have recommended friends use Kevin Lacey at Timberland Cabinetry for their new build.”

“We have had our Timberland Cabinets for a year now. Over the past year we have had several cabinets and drawers come unscrewed and fall away from the cabinet boxes. The hinges and the drawer glides just pop right out of the cabinet boxes. Timberland has been out 2x over the past year to re-screw things back together. Now we have three more cabinet and drawers that have come apart and I can’t get a response from anyone at Timberland. I have called 4x. Each time I have to go through giving them all my information and explaining the problem. They then say someone will be in touch with me but I have yet to hear back from them. It’s been a very frustrating experience and the quality of cabinets to not great.”

“I have had the unfortunate challenge of working with Shane from Online Cabinets who sells Timberline Cabinets. The face frames for my base cabinets were not routed correctly and the replacements were exactly the same. Ended up having a local cabinet maker route the channels out correctly. The next issue was the drawer fronts on one cabinet and two doors for two different cabinets which were supposed to be made of Birch. Mine were MDF. The reason I found this out is I wanted the base cabinets to be a different color, so they were sanded...MDF shows up. Timberline said the drawer fronts and doors were supposed to be out of Birch but they would not take care of the problem that I had to have Shane deal with this issue. Shane is ignoring my emails. I will be filing with the consumer protection agencies on both these companies for bait and switch. Don't buy from Online Cabinets Direct or Timberlane. The quality is not there and the Customer Service is non-existent.”

“Timberland Cabinetry was a delight to work with! The kitchen and bathroom cabinets they installed in our new home are gorgeous. My husband and I couldn't be happier with the quality. They were very professional from design to completion and easy to work with. We have already received sooo many compliments. Definitely recommend!!”

“I don’t know how to give zero stars but they definitely deserve zero. My bad luck that I have to deal with them ... my builder installed cabinets from timberland but now they also left them ( very reputed builder Jones company).. quality was not bad hence wanted to do similar patter in my home as original one. horrible people to deal with worst customer service. They don’t return calls.. service/ marketing manager feel he is doing any favor by providing you a quote. I decided not to go with them but wanted to share this for benefits of others. If you are looking for a kitchen remodel or some extension don’t waste time. These guys seems getting business from some big builder and don’t bother about retail customer. Save headache and time . .”

“Local builder here. Used timberland on several jobs. First 2 went fine but service and quality of craftsmanship dropped significantly after that. Deadlines and install dates are missed by weeks, not days. Promises are aplenty when trying to schedule installations. They gave me a date of July 29 for install. Called them on July 29 because they weren’t there. They told me cabinets were just now being built. It’s difficult to reach anyone that can give you an answer and follow through. One star.”

“I had a great experience here with Kelcy and Timberland. Everything my wife and I asked for we got.. and more! The cabinets are beautiful and everyone we interacted with from Kelcy the sales rep... to the guy while delivered the cabinets and finally to the installer were in point! You can’t go wrong with this company!”

“5 Stars! I don’t normally post reviews for anything or anyone, but after reading some slanderous reviews.. I felt the need to leave an HONEST review. Timberland Cabinets, their entire staff, as well as the owners are FABULOUS to work with. As an interior designer AND a Design Consultant for a vendor in a similar field - I can honestly state that a delay in response as well as extended install dates that are not to a typical homeowner or contractors standards are VERY NORMAL during this time of year for all vendors in the building field. There are ‘seasons’ throughout the year that are caused by builders and commercial jobs and have been in the works for months - these clients are wrapping up their custom homes or commercial buildings and NEED cabinets (in my case, countertops). Those jobs, as they have been in the system for month are priority and probably get put on the schedule 2-3 weeks before you even called to inquire on cabinets. What goes from a normal day at the office turns into running around to meet deadlines. I can assure you it is the same for most vendors, including Timberland. So please, before you leave a hateful review due to not planning ahead and now are immedia”

“I'm trying to put the RTA cabinets together with their instructions however they do not appear to be for my cabinets. I'm not sure why they do not include assembly instructions for each cabinet. The online instructions tell you to glue and nail, but in each set there's a box with screws and brackets. Nowhere in the online instructions are anything about screws and I cannot reach anyone in their offce... Another thing that irks me is that they say they're an American company, which they probably are, but all of the boxes the cabinets came in say Made in Vietnam... the cabinets look like real wood and seem like a decent product, but how can I be sure they're assembled correctly with the wrong instructions...”