Trimco Master Millwork

Trimco Master Millwork operates out of El Paso, Texas as a local carpentry and millwork outfit focused on wood products for homes and job sites. The company sits at 11501 Confederate Dr. in the 79936 area and is run by owner Chris Elguea. They produce and install items such as cabinets and doors, serving both contractors and individual homeowners who need custom or replacement woodwork in the El Paso region. Weather and dust in this part of Texas often create extra wear on these finishes, so the shop handles a steady flow of repair and build work for kitchens, bathrooms, and interior trim.

Their day-to-day work covers building and fitting cabinets along with door replacements and adjustments. Crews deal with stain application, hinge hardware, and wood selection on site or at the shop. Reviews point to cases where cabinets came with uneven stain, soft wood that dented easily, doors pulling loose from hinges, and screws driven so tight they split the frames. One customer waited three weeks just to get a single cabinet door ordered because the sales manager was out and calls went unanswered for days. Another noted the shop stays busy with contractors picking up custom doors, which keeps things moving for those jobs but leaves regular homeowners waiting.

Customers have flagged repeated problems with quality on the finished wood, slow turnaround on fixes, and spotty communication when trying to schedule repairs or replacements. The low marks cluster around craftsmanship that fails under normal use and delays that stretch into multiple weeks. A couple of reviews mention the shop itself looks solid and the staff comes across as straightforward when folks stop by to collect orders. DIRT Score 2.91 from 30 reviews on Finds.

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“Very poor quality work and craftsmanship. The cabinets in our home built by Trim Co have a poor and inconsistent stain job, inferior wood is used, doors are falling off the hinges, dents and scratches, and over tightened screws that are splitting the wood. They have not shown up for multiple appointments to make repairs, won't return my calls, and are completely unprofessional.”

“Waiting three weeks to get a cabinet door replaced. Week one: "only the sales manager can take that order and he is on vacation until next Monday". Week 2: call on Monday "He didn't come in today". Call Tuesday "He stepped out, He'll return your call. 3 hours later I call back because I heard nothing and its the end of day. "He's gone for the day" I demand to talk to another company rep. And then he is suddenly there. Tell the details of the door needed to be replaced. "I dont know if I have the knives to make that door anymore ill have to check call you back" well its warranty you better! No call back, so I call back Wed., Thurs, Friday this guy is apparently never there. I demand to speak to another company manager/owner suddenly sales manager is there again. "Oh yeah I found the knives we can make it but I dont have the stain Ill have to match best I can so bring me another one of your doors" ok so im gonna head your way " No, no were leaving youll have to wait until Monday". Week 3: come by Monday "he is not here today". Call Tuesday he is in so head over again. "Come back Everyone is at lunch youll have to back in an hour" I ask why didnt you tell me that 20min ago before I drove here. Now the Secretary cant speak English anymore. So here I am sitting in my truck. Garbage company with garbage work and customer service. Dont expect to have your warranty honored or to get timely service or respect if they do claim theyre going to help!!!!”

“Not too bad kind of tight with everybody else picking up their custom-made doors for the contractors. Otherwise friendly”

“Very nice facilities, lots of technology and hard work people.”

“Poor service and quality. Will not use again.”