Dallas Cedar Company

Dallas Cedar Company runs a lumber supply business out of its Garland location at 4233 Forest Lane along with a second store in Arlington. It stocks Western red cedar fencing, lumber, decking, siding, lattice and related outdoor materials for homeowners, contractors, builders, fence companies and deck installers across the Dallas-Fort Worth area including Dallas, Mesquite, Plano, Richardson and Rockwall. Pickup and delivery are available along with custom milling options and will call service.

Reviewers describe buying cedar for board-on-board fences, composite decking projects, patio column replacements and small builds like planters. Summer often handles estimates, counts and suggestions for different options while Blanca assists with quotes and order details. Some customers report getting the exact materials ordered on time at better prices than nearby spots while others note having to double-check loads for split pieces or return damaged boards for quick fixes.

The business keeps regular hours at both stores and processes quotes fast once fence type and panel counts are provided. Communication comes through phone or in-person at the counter with options to pay by credit card or cash. Delivery runs are offered but some loads arrive without offloading help and service areas stay limited to the listed cities around Garland and Arlington.

Feedback shows a Google rating of 4.1 alongside repeated mentions of strong cedar selection not found at big box stores, helpful staff like Summer and Blanca, and mixed notes on pricing and organization. A few reviews flag delays with callbacks, unready orders or damaged stock that required returns or replacements.

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“Better prices than others in the area. Had materials when they said they would. And it was exactly what I ordered. Not the WRONG material that I had to explain to customer we didn't get the right stuff and it would be a few more days. Smiling faces and great attitudes!”

“The sales representative, Summer is what makes this a great place. Summer is very knowledgeable, super helpful and accommodating. She works up estimates and counts for all sorts of possibilities and she suggests some great ideas. I have purchased composite decking and cedar lumber there and have been satisfied. Lumber prices are a little higher than others but I am a believer in quality products and great customer service. For that reason I will continue to do business at Dallas Cedar and will refer others as well.”

“Summer, customer service rep was great. Great wood buy make sure to double check some were split but they fixed order quickly. Two projects completed, great product, dreaming up a new project soon.”

“Great cedar selection, helpful staff and reasonable prices. They have things the big box stores don't.”

“Awesome service! Cedar was great too. Office/Blanca and Summer are super helpful and friendly. Explains everything.”

“Very unorganized and unprofessional staff from Blanca at the front desk to Enrique the guy who loads the material. I placed my order a day in advance and when I got there to pick it up they didn't have anything ready Also I was the first one there and was the last one loaded. Clearly they have there favorite customers. I paid cash for my products and was told that cash the lady who accepts cash wasn't there so I had to wait but never stated if I paid credit it would be faster. I've never heard of such a thing. Here's the topper they didn't have everything I needed I had to go look for it at Home Depot. 🙄Overall experience I'm not a satisfied customer and will not return.”

“Just ask for Summer, tell her what you’re building and she’ll get you all set up. I bought all the materials I needed to build a new cedar board-on-board fence and Summer really helped out. I strongly recommend this company. Mostly because of their service.”

“I ordered over $3,000 of cedar before Christmas. The fee for delivery was much higher-$250 than the other cedar place but the price for the cedar was better. The delivery guy called me and I left my school to quickly meet him and show him where to put the wood. I got there and showed him and he said “he can only delivers the wood not offloads it”. I scrambled to get my neighbor to help offload. I came back after work and looked at the delivery realizing that it wasn’t right. I call Blanca who assured me it was but if they had missed something, I could get it somewhere else and they would reimburse. The store was closing in 15 minutes and not open on the weekend. I looked again and finally called the delivery guy and he said he delivered the wrong order to me. He came back and I had to help him put the order back and offload mine. I was so irritated but decided to be kind and just help-in the rain fyi. I called Blanca after Christmas to explain what he did and how ridiculous the delivery fee is. She said a blanket sorry and that he was let go. I needed more slats for my order and ordered again on this Tuesday. I called multiple times to make sure the slats were ready to go-we had to”

“Wow!! What a great experience working with this company! Great prices with no long hold times with a big box store. I especially enjoyed how all they needed to know to quote was the fence type and number of panels and they emailed a quote for brackets and all in just a few minutes! Beautiful Cedar! After I finished my fence, they processed my unaltered supplies for a return refund!!! I highly recommend this company.”

“Dallas Cedar is the only place I go for my cedar products! Been going here for several years and will continue. Summer and Blanca are sharp and professional. They get me my numbers quickly as I am a contractor and need them for bids. I will never go anywhere else.”

“I had a great experience with Dallas Cedar Company. First, they had the lumber I needed in stock where other big box stores did not (even dedicated lumber yards required special order). Blanca was extremely responsive and, within minutes of my request, provided a written quote that was half the price of the big box special order. I paid online and picked it up a few hours later. Very pleased with this experience.”

“The customer service was absolutely atrocious! I was working with a salesperson named Summer Rogers who always seemed too busy to answer my questions and follow through with her promises. Never once did she return my calls or emails despite her promises to do so. While their prices seemed reasonable, the poor customer service was enough to shed doubt on the entire business' ability to deliver a quality product. Buyer beware!”

“For almost 3 yrs I use this place for all my projects. I worked with Summer and Blanca. Had different products purchased. Never had any problems and will be shopping here again.”

“Needed a patio column replaced. Had to be exact size. Summer answered all my questions and made it easier than it should have been. Companies like Dallas Cedar make it tough for me to want to except mediocre service. I want all companies to provide the same quality of services they do. Thank you Summer and Dallas Cedar for your efforts.”

“Product is good if you are selective on the lumber and don't mind returning damaged pieces. However, if you call them, do not ever expect that they will call you back. I've probably had promises to call me back 10 or more times and never once received a callback from the office staff. Other reviewer on had similar experiences. They are setup for one-time phone transactions or walk-ins, but do not actively manage customers beyond the moment.”

“Fantastic to have a lumber yard specializing in the beautiful cedars/red woods here in the Metroplex. They stock what you need, and what you don't - - until you do. Use 'em. 🔨”

“OK company. Front desk was good and answered all questions. Sent out damaged lumber. Had to request replacement. They need to send quality lumber in the first place. For one of the large lumber, they delayed replacement, which affected my construction. Finally they wanted to give a $75 discount, but it did never showed up on my account. Will order elsewhere.”

“I ordered just enough lumber to make a planter and they provided amazing customer service to me even though I wasn’t buying a lot of material. Summer was very nice to work with on the phone and when I arrived. Prices are great and so are the people. I highly recommend!”

“I got a quote earlier this week that was decent, they stated they were open Saturday 8am to 12pm on their sign and website. I came to get lumber for my fence just before 11am and they are closed, I am out of PTO and my fence needs to get done this weekend so my business is going to Home Depot.”

“Not impressed, arrived with trailer ready to purchase fencing material. Doors locked due to Covid I guess, all communication by telephone. I wouldn’t say they were rude but would say they were ready to go home and could care less if I spent my $6k there or not. I will personally will spend my money elsewhere even if it cost more.”