TruCustom Cabinets

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“I would not recommend Tru Custom Cabinets. The process started off well. The owner came to my home, took measurements, created a 3D rendering, and once we finalized the design, I paid my deposit. Unfortunately, what should have been a straightforward laundry room cabinet installation turned into **more than five return visits, countless phone calls and text messages, and constant follow-up on my part just to get the job completed correctly.** On the first installation, the cabinets arrived in different sizes and depths, even though they were all supposed to match. After that was corrected, the second installation left me with three different shades of white between the cabinets, trim, and crown molding. Later visits uncovered additional issues, including unstable interior shelves that tipped over, an uneven countertop, and multiple cabinet doors that were crooked or improperly aligned. What frustrated me most was that these weren't issues the company identified—they were issues I had to point out. At every visit, the installers seemed ready to leave with the project considered complete until I showed them additional problems. I repeatedly called, texted, and sent photos over the course of weeks just to get someone from management to come inspect the work in person. Instead of taking my concerns seriously, I was told I was "high strung" and that smaller projects sometimes have issues. By the end of this project, I had completely lost confidence that anyone from Tru Custom would identify or correct problems unless I found them first and pushed for them to be addressed. I essentially became the project manager and quality control inspector for work I hired professionals to complete. To date, this project has required more than five visits to my home, and I am still waiting for two cabinet doors to be corrected. Despite the repeated installation mistakes and the inconvenience, Tru Custom Cabinets never offered a discount, refund, credit, or any meaningful gesture of goodwill. One of the installers even commented that they had "never had so many problems on one project." Unfortunately, I was the customer who had to experience every one of those problems. I understand that mistakes can happen on any project. What matters is how a company responds. Based on my experience, Tru Custom Cabinets failed to provide the level of workmanship, communication, and accountability I expected, and I cannot recommend them.”

“Quality and service exceeded expectations. They are incredibly professional and timely, something a smaller company often struggles with. Any field change or tweak needed was handled very smoothly, something I appreciated. I will certainly be recommending them to friends and family who need work done. One of my favorite contractors we worked with for our project- Thank y’all for everything.”

“Our experience with TruCustom cabinets was incredible. The whole crew starting from the first meeting with Keith to the last person who finished the job, was a pleasure to work with. They were always on time and very courteous. The communication with the project manager Taylor was always prompt and clear. We needed to replace a cabinet in our kitchen to accommodate the new microwave. I am glad I chose to work with them. They made the whole experience pretty painless. I would highly recommend them to anyone and would definitely use them for our future needs. Thanks to the whole team.”

“Working with TruCustom cabinets was truly a professional experience. There design and execution was great and they made adjustments when necessary to meet the needs of the clienbt”

“We wanted to update our kitchen without buying new cabinets, so we needed quality painters. Having read the reviews for Tru Custom Cabinets, we decided to hire them. They not only did a fabulous job, but they did it at a reasonable price. Our cabinets look brand new and really complement our new countertops. Thank you, Kyle and Nate. We definitely recommend Tru Custom Cabinets if you are considering updating your home.”