Callaway's Carpet

Callaway's Carpet runs a flooring store at 4034 N 1st St in Abilene, Texas. The business has served the area since 1963 with name brand carpet, hardwood, laminate, tile, luxury vinyl, and natural stone for both residential and commercial work. Services include in-home measurements, installation, commercial installation, flooring repairs, custom area rugs, and carpet re-stretching, along with financing options and membership in the National Tile Contractors Association.

Customers hire the company for full-house carpet replacements, vinyl plank jobs, and mixed flooring updates across bedrooms, hallways, and patios. Rhonda often visits the next day after an initial call to take measurements and deliver quotes before lunch. Stacy assists with selections in the showroom. Installation crews under Wayne handle bedrooms while Danny's team completes hallways and other areas, removing old materials and finishing in under five hours on some jobs. Reviewers note crews vacuum afterward and address specific concerns on the spot.

Staff respond to phone requests with ballpark pricing and schedule follow-up visits quickly. Rhonda and other sales people stay patient through repeated questions and adjust final prices lower than initial estimates after double-checking measurements. Installers arrive at consistent times each day, clean the work area, and offer help moving smaller furniture items. The operation stays local to Abilene projects with crews described as efficient and willing to answer questions during the work.

Feedback shows a 4.5 rating across the listed reviews. Recurring comments praise product selection, Rhonda's guidance on materials and scheduling, and the speed plus neatness of installations by teams including Danny and Wayne. A smaller number of reviews mention problems with missed callbacks or uneven carpet results after stretching.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Callaway’s Carpet made the entire flooring process easy and enjoyable. From the moment we walked into the showroom, their team was friendly, knowledgeable, and eager to help us find the perfect flooring. Stacy, our sales consultant, was absolutely amazing! She guided us with professionalism and genuine care, making the selection process smooth and stress-free. The installation was handled by two incredible teams—Wayne’s team took care of all the bedrooms, while Danny’s team completed the hallway. Both teams were professional, efficient, and paid great attention to detail. The quality of the carpet is fantastic—it looks beautiful and feels great underfoot. We couldn’t be happier with the result. Highly recommend Callaway’s Carpet for anyone looking to upgrade their flooring!”

“Quality customer service and product. When I first called they were willing to give me a pall park quote over the phone and current numbers based on the style and quality we were looking for. When we were ready to move forward, Rhonda came to our house the next day, took measurements of all the rooms, and had a quote to us before lunch. Install day: 2 very nice, polite and professional gentlemen removed all old carpet from 4 bedrooms and installed new in a little less than 5 hours. They cleaned up after themselves and even offer to help move some of the smaller furniture back into the rooms we had moved out before they arrived. Fair prices and, most importantly to me, awesome customer service! Thanks to Rhonda and your install team for a job well done! Highly recommend!”

“We just purchased new vinyl plank and carpet from Callaway’s. We originally planned to get bids from several vendors, but Rhonda made us so comfortable and we found exactly what we wanted! The guys did a beautiful job installing it all, and the one concern we expressed was dealt with cheerfully and to our satisfaction. If you need new floors, go to Calllaway’s! Ask for Rhonda — she’s the best. 😊”

“We have done business with Callaway’s for several years and would not buy from anyone else. Rhonda is a super person and so efficient. Danny is a great installer and has a good crew. They put four rooms of carpet in for us today and they are really good workers and very conscientious about their work.”

“Callaway Carpets just completed work on the floors throughout our entire house. We love them! Rhonda was so helpful in directing us on the type flooring we should use and was so patient in helping us pick out the correct color! The install team was very professional and timely and efficient. They got the job right on schedule and we would highly recommended Callaways to anyone needing new flooring!”

“We had Rhonda wiith Callaway help us out deciding on a new floor. She is great, never got tired of all our questions, made sure we were comfortable with our decision. The installers were great as well, arrived the same time each day, cleaned up, also answered questions with no problem. We highly recommend Callaways Carpet for your floors.😁”

“We have used Callaway’s for years. Rhonda has always gone above and beyond to be sure we are a satisfied customer. And this is exactly what we are! Customer service, quality of install and product, and price are hands down the best in Abilene.”

“We got carpet from them in the last 2 or 3 years and the installation left a lot to be desired. Part of the carpet has already been re-stretched, but we have ridges all over the place. Pretty weak.”

“Picked out a great carpet and they scheduled the install next day. The installer was on time, did a fantastic job and even vacuumed afterwards. They forgot to send my package of tp tho- advertised free tp with purchase 😁 Ill go by to pick it up.”

“Met with Steven. Picked a carpet for our new home. He told us he would measure house that afternoon and get us a price the following week. We never heard back!!! He was too focused on his fishing trip he was going on the next day and completely forgot about us. Our business went to Menke Flooring!”

“Great selection and Rhonda Huestes very helpful with information about products and organizing the job. Fast installation. Will definitely use for next project!”

“Poor customer service. Appointments not kept, installers given erroneous information which did not allow them to install at the appointed time. I called to speak with the manager and he did not seem to be the least bit concerned with the lack of customer service. I cancelled our order and will be going elsewhere for any future flooring needs.”

“Very professional, friendly, and courteous. After they checked my measurements, the final price came in lower than their already low estimate. 100% recommend.”

“I’ve used Callaway’s on a few different projects. Rhonda is always super helpful and quick to do anything needed to get the job done. Thanks, guys!”

“Working with them for a second project now. They are very helpful and have the best prices. Mr. Tindall has been helping us and we highly recommend him.”

“They're very professional and efficient. They're fast and do an excellent job. I'm very satisfied with their work”

“Great sales staff - guys that installed new carpet on patio were quick and professional. The guys were super nice.”

“Great sales staff and the guys that removed and installed our new carpet were quick and professional.”

“I love this store! Great selection and service! They always help us find exactly what we are looking for!”

“Fantastic customer service and selection! I would highly recommend Callaway's!”