Cole Air Conditioning Company Inc

Cole Air Conditioning Company Inc operates out of Athens, TX as an electrician handling heating and cooling needs for local homeowners. The family owned business has served the area for over 50 years with factory trained personnel and radio dispatched service vans. They take on repairs for all makes and models along with new replacements in both residential and commercial settings. Licensed and bonded under the required state numbers, they provide free estimates and work with Trane equipment as an independent dealer. They offer financing options and handle utility incentives for customers in the East Texas region while focusing on quality installations that keep systems running right.

When a system fails, the crews get called in to sort it out fast. Sharon Blackmon had Timothy Neal and Jake replace her HVAC unit, and they left the site spotless after the work. Laura Triana saw Nick and Bret bring their crews to put in two new AC units with no delays and solid results. Scot Miller had his old setup swapped out from the first quote through the final steps, including help with the new wifi thermostat on the Trane unit. Jarred M called on Brett and Stephen to restore power to his unit and get it running without extra headaches. They handle these jobs with the right tools and move on to the next one clean.

Customers consistently praise the work quality which rates 8 out of 10. They note the teams arrive ready, finish without cutting corners, and keep the process straightforward from start to finish. This shows up in how the crews manage both small fixes and full swaps across different homes. The score reflects solid performance across jobs in Athens and nearby areas. DIRT Score 4.54 from 108 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“My HVAC system went out, and I called Cole AC for a quote to replace it. Timothy Neal was my installer. He and Jake did a great job! New system works great, and they cleaned up all the mess really well!”

“We had Nick and Bret come out today with their crews from Cole Air. They installed two new AC units professionally and quickly. Very polite and professional.”

“Cole Air Conditioning replaced our old system and the entire process, from quote, to advance visit, to installation was smooth and trouble-free. The installation team did a great job, including helping us set up the new wifi thermostat for our Trane system.”

“Brett & Stephen did an amazing job getting my unit back up and running. I wouldn’t hire anyone else but Cole Air!”

“Cole AC was contacted to repair my brand new Maytag washer in November 2022. They didn't make their first visit until December 2022 and when they did they said I needed a new control board and wiring harness. It literally took 4 months to get those parts in!!!! So in March 2023 2 technicians came to "install those new parts". At this point I don't even believe they replaced those 2 parts especially with how quick they did it. Well in May 2023 I finally felt comfortable enough to try a large load that had my blanket and sheets in it. Sure enough the washer stopped when it was time to drain which was the original problem in November. So I contacted Cole AC and they said they couldn't do anything bc it was 30 days from the "repair". So I took it upon myself to take the back panel of the washer off and look. There was a wire just hanging so I put it back where it obviously went and taped it there. Well everytime I do a large load it gets knocked off and I have to get down on hands and knees to tape it back. Only now that's not even working. I've taped it back but it still won't work. Called Cole AC and they said to contact whirlpool. Whirlpool isn't the one who did the shoddy job. Cole AC did the shoddy job and they do not care enough to fix it. This is your warning. If you use them do not expect them to have any integrity and stand by their "work".”