Fox Commercial Services

Fox Commercial Services handles electrical work for commercial clients along with plumbing HVAC and refrigeration needs. The company operates out of Austin Texas at 1106 Smith Rd and covers the Austin area plus DFW and Central Texas regions. Their services include maintenance repairs full system installs LED retrofits and leak detection on equipment like ice machines and heating units. Reviews reference techs such as Trevor Veuleman for HVAC filter changes and system updates Cameron for plumbing jobs Jeff for restoring operations and Mark for on-site assistance.

Customers describe Trevor arriving for first-time HVAC visits at offices and handling filter swaps while vacuuming the area afterward. Other jobs include diagnosing heating problems on older systems completing LED retrofits across large industrial buildings and addressing leaks or water pump replacements on five-year-old ice machines. Positive outcomes note quick identification of issues and fixes that avoided revenue loss while negative ones mention high costs for simple repairs and difficulty getting accurate upfront quotes on plumbing leaks.

They dispatch techs fast for emergencies across multiple Central Texas cities and keep appointments on schedule with easy office coordination for scheduling. Reviewers note professional updates from techs during visits and reasonable invoices in some plumbing cases but also flag repeated billing problems where invoices went to the wrong party and slow responses to damage claims or payment disputes. Service reaches commercial sites in Austin and surrounding zones with staff handling both routine maintenance and urgent calls.

The Google rating stands at 3.6 from 42 reviews. Common topics include strong performance from named techs on HVAC and electrical tasks alongside complaints about aggressive driving by company vans excessive quotes and poor follow-up on billing or damage issues.

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“Their van kept tailgating us in the back roads. The driver was also constantly on his phone. Unit 20, plate#HFZ-464. He was being a rude and aggressive driver. If they are already disrespectful on the road, it would show how they would provide services at the job sites. The company vehicles showcase the company and whoever drives it needs to show respect and keep the integrity and standards of the company.”

“Trevor Veuleman serviced our offices today and provided excellent service. This was his first time to our office. He is a very nice, kind, professional, providing us with an update on our system and his observations. He even vacuumed after changing out all the filters. Thank you Trevor! Nellie Reyes - WSRCA”

“One of their vans pulled into my lane and broke my mirror. We pulled over and the Fox guy was angry and aggressive towards me. I contacted their office and let them know what happened, that the driver was not watching and made a mistake. We all are distracted sometimes. Simply asked for Fox to reimburse me for the damage to a light on the mirror. Repeated emails to them to fix for closure. Crickets. If they won't own up to something as simple as this, they'll never be allowed to work on anything of mine as it appears they will run and hide, hoping you will go away. Not a professional business.”

“Trevor came out to service our business's HVAC unit this morning and was very professional, conscientious, and respectful. We feel very confident in his ability to take care of our system. Thank you.”

“So disappointing! As a General Contractor, I had Fox look at a couple of items for me at one of our commercial clients. I gave explicit instructions to the techs & the person that dispatched the team that the invoices needed to come to me directly. Instead, Fox sent them directly to my client, cutting me out of the picture. Now more than a year later and 2 conversations with the company later, and they are still harassing me about the outstanding invoices. They prevented my company from earning a management fee on both of these jobs, and they are still harassing me 1 year later.”

“Felt compelled to review this vendor as they have provided me pristine service for approx half a decade in multiple cities in Central TX. I manage many 100,000 sqft+ sized industrial buildings across TX and have used FCS for hvac r/m and full system installs, electrical r/m and full LED retrofits, and various plumbing jobs over the years also. They are impressively quick to find a solution and dispatch a tech when I have an emergency and this goes a very long way in my book. Could not recommend this vendor higher, five stars all day long!”

“We have had fox services work on our commercial ice machine a few times over 3 years. It's 5 years old. The first time to maintenance it and replace a water pump the total fees were just under 1500. The last time it was 2700 they wanted. The machine costs 4k. We paid them 400 for the first initial maintenance visit. Bought the water pump on our own for under 200. Completed the repair and water system cleaning in 2 hours. Fox has decent service techs but their billing process is disturbing. I would recommend them to diagnose a problem but not have fox commercial repair it.”

“Our company called Fox out to fix a leak. Fox sent out two employees. It took the two employees a total of 10 man-hours before they could pinpoint the leak. Once their assessment was completed, I asked them what the cost would be to fix the leak. The plumber didn't seem to know how to bid the job. So, he told me he needed to check with his supervisor and get a quote sent over. After I had to call Fox and request the quote, it was sent over. They quoted 6,200, for what we needed. After receiving their enormous quote, I called another plumbing company. I gave the other company the same instructions that I gave Fox. The second company found the source of the leak in less than 2 hours with only one employee. I asked the other company for a quote. The second company quoted the job for 1,600, that's 1/4 the quote Fox gave. The new plumber fixed the two leaks in less time than it took Fox's employees to even find the leak. The worst thing was Fox billed us $1,043.75, for their employees' time! Worse still, THEY DIDN'T FIX THE LEAK! After contacting Fox about their outrageous invoice they decided to take the to take off the "helpers" portion of the bill, $260. So in effe”

“Fox Commercial Services is a one stop call for all of my commercial needs. I literally have them on my favorites when it comes to plumbing, HVAC, or electrical needs. Their staff & associates are always so friendly but most importantly ver knowledgeable!”

“Outside of AT&T, quite possibly the worst customer service you will ever experience. My story is far too long for a review but do know, I don't review lightly and this review is strictly to warn others and encourage them to source alternatives. It's like they didn't even want the job. Then I talked to other alternatives and they proceeded to list a litany of situations this company has screwed over others. It's laughable guys. Run!”

“5 star quality! Techs are on time and professional and when we had questions they answered in a timely manner! Office staffs makes scheduling so easy and hassle free. Would definitely recommend to others.”

“My review is from a vendor perspective. We have owned and operated a crane company now for almost 10 years. I had been trying to collect on an invoice and made 4 phone calls only to receive a VERY rude response when I asked to escalate it. We won't be doing business with them any longer.”

“If I could give zero stars I would, these guys are the laziest employees I’ve seen to date. They will charge you for things they did not do and then sit outside your house to make their boss think they’re working. You’d be better off watching a YouTube video on how to fix your hvac system yourself than hiring these guys.”

“I had an emergency (to me major). The Fox professional came out and reassured me and had everything taken care of in a timely resulting in no loss of revenue to my company I will definitely be a long term customer with Fox commercial thank you again Fox for being there when I needed you”

“I had some plumbing redone at my house and Cameron did a great job in a timely manner. The invoice was very reasonable.”

“Excellent quality of service. Able to identify and repair a heating issue on an older system. Fixed it right the first visit. Greatly appreciated.”

“Your work should doing the talking for your craftsmanship, not a bunch of inexperience guys claiming to know how. Dont believe me? Just ask Jordy or Ronnie. They will tell you anything you are willing to listen too.”

“Couldn’t be happier with the service and how quickly and efficiently they handled everything! Would definitely recommend Fox to anyone!”

“Jeff at Fox Commercial services was great and got us back online in no time.”

“Mark came out was very helpful, professional and courteous!! Highly recommend!!”