Stars and Stripes Lighting

Stars and Stripes Lighting works as an electrician and lighting supplier from Austin, Texas. They stock commercial and industrial LED products such as high bay lights, vapor tight fixtures, wall packs, area lights, and exit and emergency lighting aimed at warehouses, factories, healthcare sites, and similar facilities. Brandon handles order questions and customer follow up. The company also lists panel lights, recessed options, retrofit bulbs, and site lighting for offices and exterior use.

Customers describe orders for recessed lights, security lights, camera lights, and discontinued fixtures that appear in stock on the site. Reviewers note repeated delays where Brandon promises shipment on a Friday or Monday after the initial charge, then issues updates that never lead to delivery. Some receive refunds after weeks of emails yet still hear offers of free replacement that do not arrive. A few cases end with the item finally shipping after multiple contacts while others close with no product at all.

The business keeps hours from eight to five Monday through Friday and stays closed on weekends. Reviewers mention fast email replies from Brandon on questions about tracking or status, though those replies often repeat the same delivery dates without follow through. Orders come through the website for shipping, and the pattern of charging first then addressing shortages shows up across many accounts.

They carry a 3.2 rating from 131 reviews. Recurring topics include orders that stay unshipped after payment, repeated assurances of arrival that miss the mark, and refunds issued without the promised free delivery.

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“This Company and especially Brandon went above and beyond for me. Covid has caused this country to be in a total confused state and shipping anywhere with anyone is months and months out currently. I have (61) email responses from Brandon to every question and thought I had. They were sent immediately and sometimes I even received a response back immediately when I emailed on a Sunday. The lighting supplier was actually out of what I had ordered but had shown it in their inventory. So Brandon sold me what he believed to be in current stock with a particular vendor. Once the vender let them know it was not. Brandon called me to follow up. He knew this project was on a deadline. So he went on his own to the vendor and MADE them piece my order together out of more expensive KIT packages for the same price. Over night shipped it and stayed on them until it got to me. Some of the packages even arrived late night on a Saturday or Sunday. I have owned a business for 40yrs and wish Brandon was one of my employees. There is a lot more to what all he has done for me but too much to type in a review. If I could give Brandon and Stars and Stripes 10 stars I would. I am not sure why there are t”

“I’ve held off on writing a review with the hopes that my experience would end differently than the other negative reviews here. Unfortunately, mine followed the exact same pattern. Ordered two recessed lights three months ago. Shipping was delayed and they sent a note stating they would refund the order but still provide them for free due to my inconvenience. Two thoughts here… I would be happy to pay for what I ordered if they were actually fulfilling the order, and how does a company stay in business if they make this same promise to everyone else? If they weren’t able to ship the product, fine… just don’t continue to lie about it throughout the process. I could attach many emails saying they were shipping and tracking requests, but it doesn’t add value. I’ve wasted enough time with this company already. Do yourself a favor and go elsewhere. Update: After his response to my review, he reached out via email and assured me the lights were shipping. It’s now 11/15/2024 and he’s quit responding to my requests for tracking. Extremely shady business.”

“I have a similar experience to others. I ordered a Kuna light and my card was charged immediately and then I almost forgot that I ordered it. I reached out about 20 days later and they told me it would ship that Friday with an ETA of the following Wednesday. I still did not receive shipping confirmation. I emailed to say I wanted my card refunded or I would dispute the charge. They did refund me right away, but it's just frustrating. If they don't have the product, they should have never charged my card. I am waiting to make sure that the refund comes through to my credit card in 3-4 business days as promised.”

“Avoid this company at all costs!!!! Don’t believe a word Brandon says! Ordered a light that their website said was in stock in September. After not receiving any shipping information, I reached out on 6 Nov 23 and this is where the real fun begins. I’ve been exchanging emails with Brandon minimum once a week from 6 Nov 23 through 28 Dec 23. Every single week he told me they just received a shipment and my order would be delivered Friday or Monday. Every week. At one point they finally refunded my money, BUT he still promises the order for free. It’s obvious this is their move. Promise the order for free, but never actually deliver it, and then just hang their hat on the fact they refunded your money. I mean, if they don’t refund the money it’s stealing, so that’s not exactly a winning business motto. If you look them up on BBR you will see the same review from everyone. They respond the same as well. “We refunded your money” as if that is above and beyond. Horrible business, even worse business model, and do not believe a word they say (especially Brandon). Avoid at all costs!!! They also always say: "We do not control the shipping nor the logistics of any of the suppliers we dist”

“Please do not waste your time with this company. I ordered lights on 4/12 I never received any shipping information. On 4/26, I sent an email inquiring on the status of my order. I was advised they were updating their notification system and the order would go out the following day, 4/27. On 5/9, I asked for a full refund. due to not receiving my order and no further updates on the order. I was contacted by Brandon who stated he was the sales manager. He stated he was using someone new with the manufacturing company. Brandon stated he would refund my order in full, as well as send my shipment without any cost to me. I did receive a full refund, however on this date 5/24 I have not received my order or any further information. Please do not waste your time and money on this company.”

“As of 10/5/21 still haven't received shipment neither heard anything from owner regarding items.I placed a order on May 30th for two security lights. Never received lights. I called and emailed the company several times about this issue. I never get a response by email. The guy returns my call by the name of Brandon always promise me he will ship my items free of charge and I will receive a refund due to not receiving my package. I have not experienced anything like this. Just please be honest with your customers. This is like the third time he has promised me my order is on the way and I will receive a tracking number. Again I spoke with him one day last week around June 29th stating I should receive a tracking number in the next few days is July 5 still nothing.”

“Very unreliable and odd customer service. I placed an order online for an item that showed in stock and supposed to be ship in 1-2 business day. Knowing the chain industry issue and the global shipping problem, I called in on the next day, they ensure me that the item was in stock and that it would have shipped the next day. I called again after a week asking for a tracking number, they apologized for the delay, stating that they were refunding me the cost of transaction as compensation (I never asked for any form of compensation, I just wanted my order) and I was told that I would have received an email on the next day with the tracking number. I never did receive the email, neither the order. I left a couple of message in their answering machine and I wrote an email. As today (6 days past) no response....way to go”

“Update: They contacted me and refunded my money. Because of covid they were unable to fulfill my order. Will try ordering from them again in the future. Placed my order on 9/23/21 and paid $291.18 for a security light camera and its companion. Sent them a message through their website about a week ago and didn't get a response. Today is 10/17/21 and I still have not received any update from them. I actually came to look at reviews because I was sure I had been scammed by ordering from a false company. Today I sent them another message through their website "Contact Us" page but by leaving this review I hope they finally reach out to me and tell me what is going on with my order.”

“I ordered a part for a Quorum Fan from this company. I was initially anxious hearing other reviews, so I called the company and left a message to confirm the part was indeed in stock and able to arrive in time for our installation date. They called me back and assured me that the part WAS in stock and that they would be shipping it shortly. They also updated me personally via email the next day about the pending shipment, and sent me an email to ensure I knew that the part had shipped. It arrived a day early and was the correct part. As I said, other reviews had me wary initially, but in the end, everything worked out perfectly & this company was very responsive and understanding the whole time. (“Whole time” being like a week from purchase to delivery)”

“I would have to agree with all the one & two star reviews. Claimed item was in stock charged my credit card as if it shipped. One month later nothing but excuses and promised shipping dates at least 4 times and nothing. One positive they did respond to emails and did refund my money. Wasted one month of my time so warning from buying from this company.”

“Wish I could give this company 0 stars. I placed an order on 8/18 with a promised delivery date of 8/24. The order was placed for the company I work for, which I do not want to list in this review. That date came and went with the blame being put off on their shipper. Several other delivery dates came and went. They kept promising tracking information as soon as they received it from their shipper, but tracking information never materialized. I was always the one to make contact. They are quick to respond by email, but that is it. I left several messages at their offices, but majority of those calls were never answered. Refunded our money because we never received the order. Said they will send new order free of change. Still have not received that order either. No one will tell me why we are not getting either of these order. Would not recommend this company.”

“Very poor experience ordering here. Order was paid and processed. I then had to follow up on when the item would ship. I was told a date then nothing, no tracking info is provided. I had to ask again by email for tracking. I was told by a gentleman named Brad “sorry our supplier is not good and we have had 3 other orders with this problem. Here’s a refund” and that was it. No effort to resolve. Seems like this happens to them often with how fast they refunded me. I would recommend to purchase elsewhere and save yourself the trouble. However I challenge Stars and Stripes to prove me wrong and actually have my order shipped. I would then gladly pay for it.”

“ETA - email responses have been quick and they are working to ship out the order. I'll update the stars once I have the items in hand. I wrote a review on their website, but noticed that only 5 star reviews are shown so I thought it would be best to review here. I ordered 2 camera / lights in October 2022. I followed up multiple times with the following responses: "There is not an issue, this order will be shipping Monday and will have an eta of Thursday" Then a month later when no shipping information or package arrived, I received: "We will follow up on this Monday when we reopen and make sure it arrives next week." Then crickets. I've sent another email after noticing that their website shows 8 in stock. This is beyond ridiculous and I'm very disheartened to see so many other reviews with the same issue.”

“This has to be the worst ordering experience I have had in years. I was looking for a specific light (13 of them) that has been discontinued by the manufacturer. My search led me to Stars and Stripes lighting as their web site stated that they actually had the lights. I knew this may be an oversight so I called the company directly and was told by Brandon that he had all 13 lights right in front of him and that he could ship them right away and I should expect an email with the shipping info. Since I got this confirmation from Brandon, my contractor went ahead and built custom panels for the the exact size of the light face plates around my entire house. Well, days went by and no email. A week went by. I called Brandon back and was told that the companies email is down but don’t worry, the lights are shipping at the end of the week (delayed for some reason). End of the week comes. Still no email. A week passes, still no lights. I call Stars and Stripes back and get the answering machine. I request a tracking number. 5 minutes later I get a text that my order is cancelled. I call back. Brandon says the lights were damaged in shipping so we refunded your money. I questioned him... ho”

“~~~Update. I was able to get in touch with Brandon and he immediately fixed my issue. Within 2 days he gave me a shipping date and even tracking information. order arrived on the expected date m and he did follow up just to be sure everything was good with my order. It appears it was the item manufacturer that had the issue, but I'm just glad Brandon was able to get everything sorted out for me. ~~~ I placed an order with them on May 18. Then received an email confirming the order and that they would be shipped but no tracking number or anything like that. About 2 weeks past and I received nothing so I decided to email them and they told me they had sent to the wrong address And that they would send them again ASAP. Then gave me a date when they would be delivered. The date came and I received nothing so the next day I emailed them again, and they gave me another date. That date came and again nothing. I mailed them again and I believe they gave me another date and again the same thing nothing. They told me they would refund my money but I would still get my order in a couple of days... and again nothing. I wish they would just tell me the truth. As I Told them I really”

“Ordered fixtures in March after the last of the impossible to find bulbs for my ancient kitchen fixtures went out. Two weeks later, in April, I requested a lead time and was told they were shipping the next day with an eta of the following Monday. No lights arrived, no shipping notification. Requested another update and I was given an apology, a full refund and told the lights would still be shipped at no charge. Come May, still no lights, request an update, rinse and repeat a couple more times. It is now near the end of June and zip, nothing, nada. I wanted to leave no stars because this has been a gigantic waste of time, my kitchen is still under-illuminated and this totally screwed up my project budget. I'm leaving one star because Google insists, and because I didn't have to fight them for a refund (although I was prepared to do so). Edit: I'm not sure why they're promising to deliver bulbs when I plainly stated that I ordered fixtures. Part and parcel of their business I guess. I don't expect anything to arrive and neither should you. Don't buy from these clowns. Edit 2: It's been another week and nothing from these clowns. They're all talk.”

“After 80 plus emails over four months, I gave up hope of receiving the light that I ordered. I received several guarantees of shipment, but nothing ever happened. I asked several times what the problem was, and if I could realistically expect the light would ever arrive. I was assured they would get the light to me. They did refund my money after the 1st two delivery dates passed; however, I was told the light would still be sent.”

“I placed an order for installation in a new house build. A week later I had not received a shipping confirmation nor a tracking number. I followed up with a request for status on my order and was told it was shipping that day and to expect receipt in 3 days. Two weeks later, I still had not received my order so I sent another follow up request. The response from S&S was that they follow up and that due to the delay they would fill the order at no charge. A week later I sent another (third) follow up request to which S&S responded that the ETA for delivery was in 5 days. When that date was missed, I sent a fourth follow up request to which the response as they would track it down. Now, 2 weeks later, I have nothing-no delivery and no information. The only thing S&S delivered were quick email responses and failed promises. I did check my CC statement and found that S&S did refund my money. Update on 10-16-2020. After posting this review, I immediately received a response that the vendor would investigate and get back to me. I have still not heard from the vendor. I ordered from a competitor and received the item within 4 days.”

“I ordered 2 lights on 3/21. On 3/27 I asked for the status and was told the order had shipped and was due for delivery on 4/1. On 4/4 I asked for a tracking number - no response. Again on 4/5 I asked for the status and was told they would follow up. On 4/8 the next email: "It is now 6:30 PM on Monday, 4/8/19. Still no lights. Still no tracking number. This is the poorest response I have seen in a long time. This project was to have been completed last Wed." Later on 4/8: "As per conversation we will get to the bottom of this tomorrow and make sure this is taken care of" Later during a phone conversation he offered a full refund, which was done - the only thing that was promised that they actually did. On 4/13 I got this after several phone calls: "We wanted to let you know we received your order here today and will expedite it from our office Monday " uuuuuh, thought it was shipped weeks ago??? On 4/23 I sent: "Were these lights shipped or not? I really need to get this project completed as I have a very unhappy lady on my hands. Its now been 32 days since the order was placed, a week would be normal. Let me know so I can order from another vendor - I MUST get this r”

“The negative reviews are right. You make an order it never ships. You call him about it, he says it will ship next day but he is just lying. He refunds your order it but still promises you will get it then he starts ignoring calls and you never get your items. His site will waste your time and he is dishonest. He delayed my urgent job with his lies. Take your site down if you can't fulfil orders. Even though you refund orders you fail to fulfil you are still wasting people's time.Avoid at all costs”