Cooper And Hawkins Incorporated

Cooper And Hawkins Incorporated runs as an electrician operation out of Berkeley, California. They focus on commercial HVAC work along with boiler repair and ice machine service. The business has stayed family owned since 1952 and lists 24/7 emergency service on its site. Their technicians cover commercial heating, cooling, refrigeration and boiler work for industrial customers. Service areas include Alameda County along with Solano County, San Francisco, Napa County, Contra Costa County and Marin County. Calls get answered at all hours and they take requests for estimates on installations, maintenance and repairs.

Customers have brought them in to fix heaters that stopped working, sort out broken HVAC units after a year or two of use and handle boiler and ice maker problems. Julie described a quick response where the tech fixed her old building heater while staying mindful of the space and knowing its details. Suzanne said the crew explained the steps and her choices clearly, stayed thorough and left her feeling she could trust the outcome. Kaitlin found the staff friendly and the job well done with little hassle. On the other side Terrell waited past the promised time, saw techs arrive without full tools to diagnose and felt the price ran high for what got finished. Another customer reported a unit failing after warranty claims were disputed, sales staff turning rude after the sale closed and follow up calls getting cut short with changing invoice numbers.

They keep lines open day and night for emergency calls and send crews across those listed counties. Reviewers note mixed results on how ready the techs arrive and how clearly costs get laid out after the first visit. Some praise the new site for making requests simple while others point to disorganization in scheduling and gaps in updates once work starts. The company handles both new installs and ongoing maintenance for commercial sites, with staff names like the service tech mentioned by Julie coming up when the fix lands on time.

Google lists them at 4.5 from 18 reviews where professionalism and response times show up repeatedly. Mixed notes on communication and pricing appear across the feedback. DIRT Score 3.5 from reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“I had high hopes with Cooper & Hawkins given their long history, but my experience was frustrating. While they offer HVAC and refrigeration services, their communication was poor and scheduling felt disorganized. I waited longer than promised for a technician, and when they finally arrived it seemed like they weren’t fully prepared to diagnose the issue. Prices also felt high compared to the actual work done. Some staff were polite, but overall I left feeling under‑informed and let down by the process. It didn’t match the level of professionalism I expected from a longtime contractor.”

“I had such a great experience working with Cooper & Hawkins. They did an excellent job and everyone was so friendly. If you want an quality, easy and stress free experiance this is the company for you.”

“I have used Cooper-Hawkins Engineering many times and they have always exceeded my expectations. They are professional and very thorough. They take the time to explain the process and my options. They are so friendly and I know I can trust them. Also, I love their new website. It is so easy to use. I strongly recommend them!”

“I did a bunch of research to find a trustworthy heating/AC company and I’m so glad I found and went with Copper Hawkins!! They came and fixed my heater right away, being careful and mindful of my space. Very professional, knowledgeable (knew the ins and outs of my building’s old heater) and got the job done in a timely manner is something I greatly appreciate! I would highly recommend them to anyone with any AC/boiler/heater issues. Special thank you to our service tech who took very good care of us!”

“We bought their HVAC around 2 years ago, and it is broken after one year(their sales told me they don't even know why). You will be amazed how rude & unprofessional their sales are, and how their attitude can change so much when you reach out to them after your paid and now the HVAC is broken. I just spent another 3400+ to fix it since they claimed some parts of the charges are not covered in the warranty. They don't feel sorry or is a big deal, not even a single reply when I was trying to figure out the cost of my payment, as they have made changes on the numbers on the email and invoice. Instead of trying to figure out how to clean up their own mess. They hang up on me when I was standing in the bank just wish to find out how much I need to pay in total . There is no one you can talk to, and you will just have to swallow it. Bit of advice for ppl who really need to buy their HVAC, do think twice!!!!”