Cortez-Link Llc

Cortez-Link Llc works as an electrician out of Oxnard, CA. The business takes on electrical jobs for local customers and runs its office from that location. Reviewers mention calling the Oxnard office to set up service and running into repeated hold times along with options for a callback that never come through.

Customers describe trouble booking electrical work because of phone queues that lead nowhere and online scheduling that triggers a return call from staff. Several note the person on the other end sighing or staying silent when a referral is mentioned, then refusing to accept it or cutting the conversation short. One reviewer said the staff hung up during questions about an appointment and ignored follow-up calls three times in a row. Others report no response to messages left after a job or major repair.

The company handles scheduling through an online form that prompts a callback rather than direct phone queues. Reviewers point out that the Oxnard office staff often sound rushed or unwilling to help with details like referrals or next steps. Service stays limited to the local area with no mention of extended hours or special pricing from the feedback.

Google shows 4.7 from 194 reviews while some feedback highlights ongoing phone access and staff tone problems. Recurring comments focus on callbacks that do not happen and short or abrupt conversations at the front desk. DIRT Score 4.5 from reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“I was trying to make an appointment and each time I called I was on hold then was given the option to receive a call back when it was my turn in line but I never received a call back. This happened 3 times. I called again and finally got through the office in Oxnard and I told the woman who answered that I had a referral and she didn’t say anything. It was silent. I then said hello? And then she replied saying to give her a second and sighed. Throughout the call her tone felt very unprofessional and like it was a hassle to help me. I would not make an appointment here until staffing gets better.”

“Terrible customer service over the phone. You have to make an appointment online so they can call you back because they won’t call you back if you queue over the phone. The lady who called after i scheduled anonline appointment wasso rude, sighed at me for saying i wanted to book an appointment with my referral, then didn’t accept my insurance that refferred me there. If their customer service is this rude and bad, i wonder how to doctors act. Dont waste your time here just get a referrel elsewhere”

“This has nothing to do with my doctor. She is great and I have nothing bad to say about her. However, my new experience with the office at the Oxnard location staff has been horrible. I received a call stating that my medication was not available and I would have to reschedule my appointment, which is a whole issue itself. Today I called the office back and I was trying to ask questions and get information. I was repeatedly interrupted and treated with disrespect by the woman who answered the phone. I asked her if I could finish speaking and she hung up on me. I called back three times, each time she picked up my call and immediately hung up so I was unable to leave a voicemail. I have never dealt with anything like this before with a health office. To be honest, she should not be allowed to work with patients if she acts like this. Then, a couple hours later, as I was starting to write this review, I was called back by someone else and told that they did not have my insurance information and would have to cancel my appointment. I said that my appointment was canceled due to lack of medication and she said that wasn't why my appointment was canceled. So now I'm being told two different things. This was a really interesting set of events and I think others need to be aware before coming here. I will only change this review if the office resolves the issue. Before they try to dispute anything: both people I spoke to stated they worked at the Oxnard location. No one was "overseas." They all tried to use that as an explanation.”

“Can never get a hold of anyone to resolve an issue after a major surgery. No follow-up call and no call back after leaving multiple messages.”

“Dr. Oni is a great surgeon, but Link Integrated Health is horrible. We will not be returning. We are sorry to be losing such a wonderful Dr.”