Palau V Electric Inc

Palau V Electric Inc works as an electrician serving homeowners in Floresville, Texas and the surrounding area. They handle calls for residential electrical problems that come up in local houses, from basic service issues to checks on equipment during hot summer months when power demands spike. The company responds to both regular and after-hours requests, often dealing with situations where homeowners need quick attention to restore power or address outages tied to transformers and connections. Texas weather plays a role in the work they get, with frequent storms and heat pushing systems hard and creating repeat needs for repairs or inspections on existing setups.

They send crews out for transformer inspections when electrical issues hit during peak summer use, explaining problems on site and confirming safety before leaving. Service reconnections after disconnections form another common job, where a simple switch flip brings power back but often involves same-day fees that reach four hundred dollars or more. Homeowners have called in non-emergency cases after finishing other work, only to face dispatch charges around four hundred seventy five dollars that were not mentioned upfront by the operator. Crews also answer phone lines to schedule these turns-ons, with options for next-day service at a lower rate but still drawing complaints about the overall cost for minimal effort on their end.

Customers consistently flag unexpected fees and poor communication around pricing as the main problems, with many describing charges for basic tasks like restoring service as excessive and lacking any warning. Reviews mention cold responses on the phone and a pattern of high bills that leave people feeling taken advantage of during already stressful outages. Speed and quality get little positive mention, while price transparency draws the heaviest criticism across the board. This pattern of feedback explains the low overall rating. DIRT Score 2.3 from 115 reviews on Finds.

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“I was charged approximately $475 for a non-emergency after-hours dispatch that was never disclosed to me beforehand. I specifically told the operator the situation was not an emergency and that I was only calling because I had been instructed to notify them once the work was complete. At no point during the call was I informed that dispatching personnel at that time would result in substantial overtime/trip charges. Had the fee been disclosed, I would have simply waited until normal business hours the next day. I later spent approximately 45 minutes discussing the issue with customer service management to no avail. There appears to be a lack of transparency regarding after-hours charges, and the organization’s communication procedures between field personnel and office staff should be reviewed.”

“It would be better to buy a home elsewhere than to be beholden to this company. They will take every dollar from you they possibly can and be the coldest human beings on earth about it, they must hire specifically to do the most harm- there’s no way a decent human could sit on the phone and read the scripts provided by FELPS. I am selling my home and relocating because of this electricity provider. Independent electrical co-ops should not exist to bleed their communities dry.”

“WORST COMPANY EVER!!!!! They charge 400$ to flip a switch when your service gets disconnected and kick you while you’re down!!! Greedy company and lazy! They want 400$ to turn it on same day or if you wait till next day it’s 100$ less doesn’t make any sense when all they do there is answer phones and flip a switch!!! Greedy greedy greedy! My bill was wayyyyy less than that!”

“Phelps Electric Company was outstanding! They came out to check our transformer during the summer when we were having electrical issues, and their team was extremely professional, helpful, and knowledgeable. They took the time to explain what was going on, made sure everything was safe, and gave us real peace of mind heading into the hot months. It’s rare to find a company that cares this much about their customers’ comfort and safety. We truly appreciate their service and highly recommend them to anyone needing reliable electrical support.”

“I came in to ask questions about how the process works if I buy land and want to build on it and get power to it. The lady at the front was really nice and helpful, and the gentleman that came out with his iPad from the line design team was very knowledgeable and helpful too! If I buy this property, I’m happy to know that my first impression of their customer service was great 👏🏼😄💡⚡️”